The first thing to learn about Big Company X is that "shipping" is kind of like an "Administration Fee" - it exists purely so they can take it away.
Complain long enough and loud enough, and they'll pay for pick up and delivery.
First thing you learn at How-To-Be-A-smurf School Of Business.
Being a member of this forum can only help, as Def has done the leg work of making this a respected place for fair treatment of multitools, and with various online salesmen and whatnot here, not a great place to earn yourself a bad name as a brand eh.
I'm not recommending you be a dick about it, I'm just saying the option is there.