I sent one in I had given to me where they broke the frame itself where both handles touched opened and closed. I still rehung a door with them, lol, but it took me , 2 or 3 years to get up the nerve to send em in, and get em replaced. They upgraded to the newer model, but it has grown on me even if the handles are too wide, plus I don't plan on going back from locking tools. Leatherman has the best warranty ever.