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Broken juice s2

Sparkydave · 13 · 1124
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es Offline Sparkydave

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Broken juice s2
on: July 15, 2014, 12:25:54 AM
The back spring on my juice has broke didn't do anything too heavy with it. Anyway how would I go about getting it replaced seeing as I'm in Europe


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hr Offline enki_ck

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Re: Broken juice s2
Reply #1 on: July 15, 2014, 12:44:27 AM
I had that happen too as did a few other members here. :-\

Follow these steps from Leathermans site.

https://www.leatherman.com/support-warranty.html#international-warranty

Best contact your local LM representative first though. LM lists it as:

J. ESTELLER S.L.
POL. IND. MOLI DELS FRARES, CARRER C, NUM. 34
SANT VICENC DELS HORTS., 8620, BARCELONA, SPAIN
PHONE: +34 93-672-4510
FAX: +34 93-672-4511
INFO@ESTELLER.COM
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es Offline Sparkydave

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Re: Broken juice s2
Reply #2 on: July 15, 2014, 01:15:26 AM
Thanks enki


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hr Offline enki_ck

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Re: Broken juice s2
Reply #3 on: July 15, 2014, 01:17:22 AM
They will probably just replace it as no repairs are done outside of USA anymore.

Merit Badges Must start a thread with a photo of at least five (5) of your watches Start a thread with photos of at least 5 different Juice models in your collection Must update or add a page on the Multitool.org Multitool Encyclopedia Must update or add a page on SAKWiki Must buy something on EDCSource Must put something in order and provide link to the post. Start a new thread and post a photo of a flashlight as part of your EDC Start a new thread with a photo of custom or non standard SAK scales in your collection Start a new thread with a photo of a modded knife or multitool with your EDC Must post a step by step pictorial of a knife or multitool modification (scale swap not included)

es Offline Sparkydave

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Re: Broken juice s2
Reply #4 on: July 15, 2014, 01:28:54 AM
Hope I don't get one of the new ones


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ca Offline Syph007

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Re: Broken juice s2
Reply #5 on: July 15, 2014, 01:34:15 AM
What the heck man.  It sure seems like alot of folks are getting defective backsprings.  It sounds like the heat treating is bad on some, making them too brittle.  In now way should a backspring break so easy!

I know they have a good warranty but it's such a hassle to return things...

Hope they treat you well and that you dont get the new style one.  :D
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bg Offline N_N_R

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Re: Broken juice s2
Reply #6 on: July 15, 2014, 07:53:25 AM
Hehe. Welcome to the club. ...

Mine also broke a week or so after I'd got it, don't remember, last month, anyway. But from what I got, they told me they can't repair the tool and I'm hiiiiighly likely to get the new model if I send it in for replacement. So I just decided to keep the old broken one... which is brand new, actually. lol.

So what exactly broke on yours? I have no back spring on my big flathead.

gb Offline pingu

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Re: Broken juice s2
Reply #7 on: July 15, 2014, 10:17:12 AM
Quote from: N_N_R on July 15, 2014, 07:53:25 AM
Hehe. Welcome to the club. ...

Mine also broke a week or so after I'd got it...

This is all your fault :) but I find myself examining the backsprings for hairline cracks every time I use the tool.  And every time I see a suspicious piece of fluff...

Where did yours break?  Are they pinned or just held in under tension?  Is it possible for the remaining springs to be moved to a different driver?

« Last Edit: July 15, 2014, 10:20:01 AM by pingu »
Merit Badges Start a thread with photos of at least 1 MTO branded tool in your collection Start a new thread with a photo of a modded knife or multitool with your EDC Must post a step by step pictorial of a knife or multitool modification (scale swap not included) Start a new thread and post a photo of a flashlight as part of your EDC

es Offline Sparkydave

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Re: Broken juice s2
Reply #8 on: July 15, 2014, 10:52:39 AM
If i get a new one i get a new one i suppose....would orefer an older one

bg Offline N_N_R

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Re: Broken juice s2
Reply #9 on: July 15, 2014, 11:01:18 AM
Quote from: pingu on July 15, 2014, 10:17:12 AM
Quote from: N_N_R on July 15, 2014, 07:53:25 AM
Hehe. Welcome to the club. ...

Mine also broke a week or so after I'd got it...

This is all your fault :) but I find myself examining the backsprings for hairline cracks every time I use the tool.  And every time I see a suspicious piece of fluff...

Where did yours break?  Are they pinned or just held in under tension?  Is it possible for the remaining springs to be moved to a different driver?


Here's a link to my pictures in the respective topic :) The whole spring snapped in half and fell off http://forum.multitool.org/index.php/topic,52788.msg901706.html#msg901706

es Offline Sparkydave

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Re: Broken juice s2
Reply #10 on: July 25, 2014, 10:37:13 AM
So i enailed the guy on the date of my post and still no reply

bg Offline N_N_R

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Re: Broken juice s2
Reply #11 on: July 25, 2014, 11:13:47 AM
Quote from: Sparkydave on July 25, 2014, 10:37:13 AM
So i enailed the guy on the date of my post and still no reply


You mean you mailed Leatherman? And no response in ten days??  :think:

If you have included your address in the email, imagine they send you a new tool straightaway without any further response..

es Offline Sparkydave

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Re: Broken juice s2
Reply #12 on: July 25, 2014, 11:15:51 AM
No i didn't. Not impressed tbh

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