Dakine Warranty Service

[Higgins617]

So, I picked up the Dakine Team Mission pack to serve as my EDC bag for school this year. I had their Duel bag for 4 years prior and it was great to me, though it sure began showing its age. I figured I would step up to the bigger, more expensive Mission since I needed the extra space.

It's been two months and I've had two failures, one of the strap seams came un-stitched in about a month, now today one of the buckles holding the strap to the bag snapped. This sucks as I still have half a day ahead of me with a loaded bag!!! But I submitted my claim and figured I would give an update on how the warranty service goes.

[Aloha]

I sure hope they come thru and take care of the issues. 

[Higgins617]

Thanks buddy, from what I read of others experiences I believe they will. Just frustrating that it has only been two months of carrying a laptop and some notebooks when the thing is made for back country snowboarding and it quit on me.

The other one was beat and overloaded daily for 4 years and never gave me a single issue. Loaded up to around 40 pounds to hike Mount Washington a few months ago too.

[Higgins617]

Well its been a full week and I still haven't heard anything back unfortunately

[Aloha]

Time to start BANGING on their doors.  It's really annoying when a large company cannot or wont respond in a timely manner. 

[Higgins617]

I sent a polite email asking for an update letting them know I've been left using their defective product for that full week. I didn't expect to have a new one already, just maybe an answer as to whats going on....

[AdmSlc]

If they don't take care of you I'll never buy another one of their products.


-AdmSlc

[Higgins617]

If they don't take care of you I'll never buy another one of their products.


-AdmSlc

Unfortunately, that's the case for me as well. I'm hoping I just got a bad example, because the design and layout have been great. Thanks man

[AdmSlc]

Get one of the following bags and you'll be happy. Chrome messenger bag, Mission workshop messenger bag, Maxpedition  bag, spec-ops brand bag


-AdmSlc

[Higgins617]

My dad wants me to go North Face, but actually one of my most used features is the skateboard straps on the front. I use them to hold my u-lock when I ride to class. It wouldn't bother me so much were it not for the fact that it cost me good money, and lasted less than two months of normal use.

[AdmSlc]

Get one of the following bags and you'll be happy. Chrome messenger bag, Mission workshop messenger bag, Maxpedition  bag, spec-ops brand bag


-AdmSlc

[Higgins617]

So going on two weeks since I submitted the claim, still heard nothing back. I just called, and after the 4th try I got through. I gave my name and number and was told that a "warranty expert" would call me back within the hour. The woman was very pleasant, and hopefully the next is as well.

[Aloha]

 

Lame.  Come on and take care of the man Dakine. 

[Higgins617]

Never got the call back, just got off the phone with them and was speaking to who I assume was the warranty person. She said it was accepted and that I could either mail it back for repair, or destroy it and receive a code worth the 80 I paid.

If I mail it in, I have to pay to ship it there and then wait over two weeks for it to be repaired and returned. If I go the other route I have to totally ruin the pack I use daily then wait for the new one to arrive. Any thoughts on which direction I should go here?

[ducttapetech]

I would go the destory and get a new one, only because you should get one back faster for classes. At the sametime, hate to see something destoyed when it can be fixed.

[Higgins617]

I would go the destory and get a new one, only because you should get one back faster for classes. At the sametime, hate to see something destoyed when it can be fixed.

I agree, I might try to fix it after anyways and use it for less demanding work than EDC. I'm probably going to have to go that route because I can't really wait 2+ weeks for them to get back to me, nor am I too keen on this exact bag at this point.