Leatherman Warranty Question's

[kalans]

Hey guys, I've searched but didn't find the answers I was looking for:
-If one does a mod (blunt nose pliers, cutting the case or caps for toothpick/pen), are you still covered?
-I will find out next week if the cutters on the pliers are covered or not, but are they?

Is there a actual list of what is under warranty? And how do they know if your tool is under the 25 year mark? Thanks!

[captain spaulding]

Hey guys, I've searched but didn't find the answers I was looking for:
-If one does a mod (blunt nose pliers, cutting the case or caps for toothpick/pen), are you still covered?
-I will find out next week if the cutters on the pliers are covered or not, but are they?

Is there a actual list of what is under warranty? And how do they know if your tool is under the 25 year mark? Thanks!

Modifying your tool in any way will normally void your warranty.

Damaged wire cutters are pretty much the only thing I have heard of them not covering under warranty.

They know how old the tool is from date stamp inside the handles. If their is no date stamp they will have a general idea as they can use other methods of dating the tool. Leatherman has said he will most likely replace tools over the 25 year warranty out of honor of someone using the tool for so long, but that is not guaranteed.

With all that said they have a excellent customer service so you never know what they will be willing to cover under warranty. What tool did you send in?

[kalans]

Hey guys, I've searched but didn't find the answers I was looking for:
-If one does a mod (blunt nose pliers, cutting the case or caps for toothpick/pen), are you still covered?
-I will find out next week if the cutters on the pliers are covered or not, but are they?

Is there a actual list of what is under warranty? And how do they know if your tool is under the 25 year mark? Thanks!

Modifying your tool in any way will normally void your warranty.

Damaged wire cutters are pretty much the only thing I have heard of them not covering under warranty.

They know how old the tool is from date stamp inside the handles. If their is no date stamp they will have a general idea as they can use other methods of dating the tool. Leatherman has said he will most likely replace tools over the 25 year warranty out of honor of someone using the tool for so long, but that is not guaranteed.

With all that said they have a excellent customer service so you never know what they will be willing to cover under warranty. What tool did you send in?

Hey captain! Thank you kindly for answering all my questions! I sent a Skeletool, surge, core in. The pliers on the surge had some minor catching from unevenness, which they may of just grinded slightly. They pliers did have a uneven alignment though.

[captain spaulding]

No problem and welcome to the forum.

Let us know how they handled it once you get them back.

[zoidberg]

Welcome to the forum mate. 

http://www.leatherman.com/support-warranty.html

This warranty does not cover abuse, alteration, theft, loss, or unauthorized and/or unreasonable use of your Leatherman product. This warranty does not cover sheaths, accessories, imprinting, color finishes, cleaning, or sharpening.

[AdmSlc]

Leatherman has the best customer service by far! They truly want happy customers and will do almost anything to make it happen.


-AdmSlc

[Crow]

These things are nice to read.

http://forum.multitool.org/index.php/topic,50090.msg840836.html#msg840836

[kalans]

Thanks guys! The package arrived early due to veterans day, and I am quite happy now! They sent me the new surge, a supertool 300 for the core, and a new Skeletool! I am so thankful and looking forward to trying for out those pliers

[captain spaulding]

They treated you right. 

Make sure to remember that next time you buy a new tool. 

[zoidberg]

 

[kalans]

I sure will captain



There you guy zoidberg!

[zoidberg]

Excellent. 

[captain spaulding]

Very nice!

[R19tot]

Also lost "leatherman" style multitool at SP parking lot. Was left on benches near the far stage.