Can't get a hold of Nitecore

ari6126 · **on:** July 13, 2015, 04:05:10 AM

I'm trying to get a response from Nitecore to get my new flashlight fixed. I emailed service@nitecore.com and info@nitecore.com with no response. Anybody have some advice?

enki_ck · **Reply #1 on:** July 13, 2015, 04:38:15 AM

Where did you buy it? Have you tried contacting the seller?

captain spaulding · **Reply #2 on:** July 13, 2015, 04:58:10 AM

This is one problem with buying from companies that operate out of China and do not have a location in the states. You could call, but it would be to China and if you have to send it in it will be to China as well.

http://flashlight.nitecore.com/contact-us

JP · **Reply #3 on:** July 13, 2015, 06:53:02 AM

As mentioned above I think contacting the Vendor is a good idea.

ari6126 · **Reply #4 on:** July 15, 2015, 12:23:54 AM

The vendor replied. Still it's a bit weird for a company not to respond to a warranty claim right?

captain spaulding · **Reply #5 on:** July 15, 2015, 12:27:43 AM

Quote from: ari6126 on July 15, 2015, 12:23:54 AM

The vendor replied. Still it's a bit weird for a company not to respond to a warranty claim right?

Not really. Sadly email is hit or miss a lot of times. I have personally been "ignored" multiple times when emailing a company about a warranty claim. Combine that with it being a Chinese company and its not very far fetched. It should not happen, but does.

enki_ck · **Reply #6 on:** July 15, 2015, 12:32:04 AM

A lot of them leave the warranty claims to the vendors. Easier for the company to deal with vendors than individual customers.
And also logical. If you buy a car and it breaks down. You're gonna take it to the dealership, not the manufacturer.