Is the Warranty up?

[Sean]

Leatherman tools come with a 25 year warranty.  Has anyone on this forum or anyone they know been denied a warranty claim because of expiry on their tool?


sean

[rockyman500]

http://leatherman.com/customer-support/warranty.aspx

[Benner]

I think Leatherman have only just gone past 25 years of trading, so I'd be very surprised.

[DaveK]

I was pondering this the other day actually, and I think it's going to be very difficult for them to know when the warranty has expired.

25 years ago, Leatherman only made one tool, the PST, and although the very early ones may have some distinguishing features, by the mid 1980s, it is very difficult indeed to establish when a tool was made. This thread shows just how difficult in fact, and includes an admission by Tim Leatherman himself that they don't know any more than we do!

The date codes on the tools were started in 1992 we think, so from about 2017, they will know if something's out of warranty or not. Until then, I would say they'll just fix stuff.

[Poncho65]

I was pondering this the other day actually, and I think it's going to be very difficult for them to know when the warranty has expired.

25 years ago, Leatherman only made one tool, the PST, and although the very early ones may have some distinguishing features, by the mid 1980s, it is very difficult indeed to establish when a tool was made. This thread shows just how difficult in fact, and includes an admission by Tim Leatherman himself that they don't know any more than we do!

The date codes on the tools were started in 1992 we think, so from about 2017, they will know if something's out of warranty or not. Until then, I would say they'll just fix stuff.

I would say that sounds about right to me as well

[Rodion]

I'm fairly sure the whole thing has to do with legal issues.

[DaveK]

I'm fairly sure the whole thing has to do with legal issues.

Legal issues?

[Benner]

Glad I'm not the only lost one. 

[NeitherExtreme]

I don't know any more than anyone else, but my guess is that they'll continue honoring the warranty after the 25 years is up. Kind of like they say they won't replace or fix tools due to abuse or unreasonable use, but they always do.

[Benner]

I don't know any more than anyone else, but my guess is that they'll continue honoring the warranty after the 25 years is up. Kind of like they say they won't replace or fix tools due to abuse or unreasonable use, but they always do.

I think that after the 25 years they will probably fix it if they have parts to hand, but if not I don't expect they'll swap the tool out like they do for one in warranty.

[Rodion]

Legal issues?

As in, so someone who stabs themselves in the eye with shards from a century old PST can't sue the company.

[Benner]

Legal issues?

As in, so someone who stabs themselves in the eye with shards from a century old PST can't sue the company.

Ok I'm having a thick day here, but I am still lost 

[Rodion]

Okay, okay. Assume you bought the original PST. Forty years have passed and you bring it in, asking for a replacement. Do you really think Leatherman will turn you down? If anything, they'll give you a new Chore Pu94 (or whatever) free of charge.

Why the 25 year limit, then? It's so you can't sue the company in a mock trial, like asking for your exact PST to be replaced.

[DaveK]

I wouldn't think so, as the warranty state sthat they can replace with an eqal or higher value tool from the current range if they want.

[Rodion]

Okay, I give up. Why 25 years?