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Author Topic: LEATHERMAN WARRANTY IS ACTUALLY A LIFETIME WARRANTY!  (Read 2204 times)

Offline rockyman500

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LEATHERMAN WARRANTY IS ACTUALLY A LIFETIME WARRANTY!
« on: February 05, 2009, 12:24:29 AM »
I asked them about the warranty and making a SURGE TTi aka premium...

******:

 

Our warranty is just as good as other warranties. Although we say our tools come with a 25-year guarantee it is basically a lifetime guarantee as the first tool (PST) was produced in 1983 making it almost 26 years old and we still warranty them when they come in.

 

There are no plans to change the Surge or to make it premium.

 

Teresa

----------------------------


nice to know that about the warranty!

and I asked about a premium SURGE...

Thats what i don't like...if you suggest or ask about a new something, they just tell you they have "no such plans"!!
« Last Edit: February 05, 2009, 12:30:09 AM by rockyman500 »


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Offline Tinnie

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Re: LEATHERMAN WARRANTY IS ACTUALLY A LIFETIME WARRANTY!
« Reply #1 on: February 05, 2009, 01:04:58 AM »
Cool...that is very good news :) :)

i sent them a request for a digital camo Charge :drool:....the person sent it to marketing team....still no reply :(
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Offline rockyman500

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Re: LEATHERMAN WARRANTY IS ACTUALLY A LIFETIME WARRANTY!
« Reply #2 on: February 05, 2009, 01:08:36 AM »
Cool...that is very good news :) :)

i sent them a request for a digital camo Charge :drool:....the person sent it to marketing team....still no reply :(

WE HAVE NO SUCH PLANS

man do I hate it when they say that...they need to MAKE plans!
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Offline Poncho65

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Re: LEATHERMAN WARRANTY IS ACTUALLY A LIFETIME WARRANTY!
« Reply #3 on: February 05, 2009, 03:57:34 AM »
Well that makes me feel great about there warranty ::) :D Great to hear that anyway :tu:
Bricklayer by trade.  Country by the grace of God.

Offline max6166

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Re: LEATHERMAN WARRANTY IS ACTUALLY A LIFETIME WARRANTY!
« Reply #4 on: February 05, 2009, 04:31:19 AM »
Thats what i don't like...if you suggest or ask about a new something, they just tell you they have "no such plans"!!

Yes, the wording is a little blunt. They could at least humour us and pretend that they care about our suggestions...  :D
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Offline Crouton

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Re: LEATHERMAN WARRANTY IS ACTUALLY A LIFETIME WARRANTY!
« Reply #5 on: February 05, 2009, 04:52:06 AM »
I think they care about our suggestions, more than most corporations which only care about the bottom line.

When it comes to a Surge "premium" I suspect that there just isn't much of a market for such a thing.
:)

Offline rockyman500

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Re: LEATHERMAN WARRANTY IS ACTUALLY A LIFETIME WARRANTY!
« Reply #6 on: February 05, 2009, 05:16:38 AM »
why? price?
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Offline Poncho65

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Re: LEATHERMAN WARRANTY IS ACTUALLY A LIFETIME WARRANTY!
« Reply #7 on: February 05, 2009, 05:22:55 AM »
More ppl carry a smaller sized MT like the 4 inch size of the Wave than the 4 and a half size of the Surge :think:

At least that's what I would guess :)
Bricklayer by trade.  Country by the grace of God.

Offline rockyman500

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Re: LEATHERMAN WARRANTY IS ACTUALLY A LIFETIME WARRANTY!
« Reply #8 on: February 05, 2009, 05:25:29 AM »
More ppl carry a smaller sized MT like the 4 inch size of the Wave than the 4 and a half size of the Surge :think:

At least that's what I would guess :)

I EDC the SURGE with a few extra t-shank blades and the entire Leatherman bit kit all in the nylon sheath it came it...its actually not bad...i just wish they would make a limited number and try it out, then make more if it sells...
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Offline donvito

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Re: LEATHERMAN WARRANTY IS ACTUALLY A LIFETIME WARRANTY!
« Reply #9 on: February 05, 2009, 06:06:31 AM »
Surge is a big huge and expensive MT and making a premium model while having a Charge TTi out is not in their interest. On another hand making a limited run of premium model Surge will jack up the price as seen on other limited release MTs. $500 for a shelf queen, I'll pass. 

Offline Crouton

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Re: LEATHERMAN WARRANTY IS ACTUALLY A LIFETIME WARRANTY!
« Reply #10 on: February 06, 2009, 02:33:56 AM »
I'd would bet that if we were look at the statistics of multitool owners we would find trends along these lines:

1)  Most multitool owners will purchase a single multi-tool and they will look for one tool that fits all their needs, and will be of medium to small size.

2)  Most Surge owners also own other multi-tools.  The Surge they would use for heavy jobs, or for outdoor excursions, and they would carry another smaller multi-tool for daily use.

So I would surmise that the Surge itself is a niche product that doesn't have the mass market appeal of a smaller more easily carried tool.  So the market for a premium Surge would be an even smaller market within that niche market.  I still think it's within the realm of possibility that we will see a Surge TTi, because I believe the R&D costs associated with producing a product would be minimal.  However I believe the premium for such a product would be an even higher percentage over the cost of a Surge than the cost of a Charge over a wave.

Just my opinion.
:)

Offline rockyman500

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Re: LEATHERMAN WARRANTY IS ACTUALLY A LIFETIME WARRANTY!
« Reply #11 on: February 06, 2009, 03:45:16 AM »
something like $160?
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Offline WhichDawg

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Re: LEATHERMAN WARRANTY IS ACTUALLY A LIFETIME WARRANTY!
« Reply #12 on: February 07, 2009, 02:23:25 AM »
Then why not put it in writing? as in "Life Time Warranty" like other companies do.

I think it's great they are still honoring after 25 years, I salute them :salute:
but can you guarantee/promise me (in writing, legal like) next month, next year
and the year after that they will keep fixing my tools? ???

Offline rockyman500

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Re: LEATHERMAN WARRANTY IS ACTUALLY A LIFETIME WARRANTY!
« Reply #13 on: February 07, 2009, 03:14:17 AM »
you want Leatherman to do that?
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Offline Poncho65

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Re: LEATHERMAN WARRANTY IS ACTUALLY A LIFETIME WARRANTY!
« Reply #14 on: February 07, 2009, 03:16:30 AM »
More ppl carry a smaller sized MT like the 4 inch size of the Wave than the 4 and a half size of the Surge :think:

At least that's what I would guess :)

I EDC the SURGE with a few extra t-shank blades and the entire Leatherman bit kit all in the nylon sheath it came it...its actually not bad...i just wish they would make a limited number and try it out, then make more if it sells...

I carry a Wave quite a bit with the whole bit kit and some other stuff in the knife leather sheath I am just saying the average joe isn't going to do that  ;) I also EDC a SuperTool for work I just get along better with it than my Core :D
Bricklayer by trade.  Country by the grace of God.

 

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