Whitby's and Wenger

[Benner]

Whilst looking on Whitby's site to see who they were a service center for (I knew they did LM but was interested to see who else) I noticed that they do Wenger and that they are listed on their site as having a lifetime warranty.  So my question is this, does anyone know for sure if Wenger are still doing the lifetime warranty for us here in the UK as there has been talk recently that they aren't but I am reading conflicting information.

Many thanks

BTW, just so everyone knows, Whitby also deal with;

Leatherman's 25 year guarantee,
Buck's lifetime guarantee,
Tool logic's 3 year guarantee,
Princeton Tec's lifetime guarantee,
and Zippo's lifetime guarantee.

[Grant Lamontagne]

As far as I know... yes, it's a lifetime warranty, especially if that's what it says on the website.  They'd have a hell of a time arguing otherwise, wouldn't they?

Def

[Benner]

As far as I know... yes, it's a lifetime warranty, especially if that's what it says on the website.  They'd have a hell of a time arguing otherwise, wouldn't they?

Def

That's what it says on the Whitby's site.  On the actual Wenger.ch site it says it is for 5 years http://www.wenger.ch/knife/Service/Warranty.html .

I really hope it's not for only 5 years as that would really put me off of Wenger.  Why should we pay more than the US and yet get a far lower warranty?  That sucks.

[Mr. Whippy]

I really hope it's not for only 5 years as that would really put me off of Wenger.  Why should we pay more than the US and yet get a far lower warranty?  That sucks.

Well...

Because you're British. 

[Benner]

Hadn't thought of that. 

[Leatherman123]

Isn't LM technically a lifetime warranty though?

[Benner]

Isn't LM technically a lifetime warranty though?

Not sure how that fits in this thread, but LM is a well known worldwide 25 year warranty and always has been.  They may have said in the past that they may honour it past 25 years, but the actual warranty on paper is 25.

[Leatherman123]

I am willing to bet that it was just because they have only been in existence for a little over 25 years... They probably didn't think LM would grow to be what it is today.. 

[Grant Lamontagne]

If Wenger won't honor it, and I don't see why they shouldn't, Whitby will, otherwise they'd be in big trouble for false advertising.

Def

[Benner]

If Wenger won't honor it, and I don't see why they shouldn't, Whitby will, otherwise they'd be in big trouble for false advertising.

Def

I just wonder if Whitby's site is yet to be updated following the Wenger's change in warranty.  Still, like you say, I think we are OK for the time being.

Can't understand why Wenger would decrease the warranty from their own continent though. 

[DaveK]

I wouldn't be surprised at any stunt Whitby's tried to pull to be honest. Whatever you do, don't mistake them for a company with ethics.

[I'm Still Bison]

I realize Switzerland isn't in the EU,but could the change in warranty have something to do with EU warranty laws?

[Benner]

I realize Switzerland isn't in the EU,but could the change in warranty have something to do with EU warranty laws?

I don't know enough about that really, but how come Vic's lifetime warranty still stands?

[Gadget Guy]

I wouldn't be surprised at any stunt Whitby's tried to pull to be honest. Whatever you do, don't mistake them for a company with ethics.

........

[I'm Still Bison]

I realize Switzerland isn't in the EU,but could the change in warranty have something to do with EU warranty laws?

I don't know enough about that really, but how come Vic's lifetime warranty still stands?

None of it makes any really good sense as Vic and Wenger are one company now.But I know nothing about Swiss business practice.

[Benner]

I realize Switzerland isn't in the EU,but could the change in warranty have something to do with EU warranty laws?

I don't know enough about that really, but how come Vic's lifetime warranty still stands?

None of it makes any really good sense as Vic and Wenger are one company now.But I know nothing about Swiss business practice.

Well if you could do a few courses on it I'd appreciate it. 

[DaveK]

I doubt it's anything to do with laws. Probably the Whitby webmaster just can't read.

[Mr. Whippy]

There's always the "Mr. Whippy" work around:

1. Mail it to me.
2. I send it in.
3. They fix it and send it back
4. I mail it out (unless it's too nice  )

[I'm Still Bison]

I realize Switzerland isn't in the EU,but could the change in warranty have something to do with EU warranty laws?

I don't know enough about that really, but how come Vic's lifetime warranty still stands?

None of it makes any really good sense as Vic and Wenger are one company now.But I know nothing about Swiss business practice.

Well if you could do a few courses on it I'd appreciate it. 

So would a good sized swath of the population

[Benner]

There's always the "Mr. Whippy" work around:

1. Mail it to me.
2. I send it in.
3. They fix it and send it back
4. I mail it out (unless it's too nice  )

I had thought of that actually as I can't see any way of them getting out of it.  Mind you, I can't see how they would keep a record of those over 5 years here either (unless they ask for proof of purchace of course).

[Mr. Whippy]

There's always the "Mr. Whippy" work around:

1. Mail it to me.
2. I send it in.
3. They fix it and send it back
4. I mail it out (unless it's too nice  )

I had thought of that actually as I can't see any way of them getting out of it.  Mind you, I can't see how they would keep a record of those over 5 years here either (unless they ask for proof of purchace of course).

I had to send in my S557.  They didn't ask for any of that.  Just point out what needs fixing and return address.

[Swiss Man]

Isn't LM technically a lifetime warranty though?

I don't know about you but I plan on living longer then 25 more years. 

[american lockpicker]

Who really would use the same multi for 25 years anyway?

[Benner]

Who really would use the same multi for 25 years anyway?

I know of one member that does. 

[jzmtl]

But really thou, if my multitools last 25 years of use I'd consider it's money very well spent and wouldn't care if it's still under warrenty or not at that point.

Oh yeah, my Wenger ranger says 5 year warrenty on manual, it's printed in a lot of languages so I suspenct that's their international standard.