EDC Source Help Needed (persona non grata)....

DaveK · **on:** March 19, 2010, 09:15:15 PM

Apparently my account has been suspended as I owe $0.96, so when I log in I am taken to a screen that explains that:

Quote

Your account is reaching or has exceeded the maximum credit limit. You can clear your account balance from the My Account -> Manage Account page

Unfortunately, I can't find the suggested link anywhere, as when I try to navigate to "My Account" (or any account related page), it brings me back to the same page with the above message

If ya want your 96 cents - you'll need to help me get somewhere to pay it

Whoey · **Reply #1 on:** March 19, 2010, 09:20:16 PM

I'll look into it

DaveK · **Reply #2 on:** March 19, 2010, 09:22:11 PM

Thanks Whoey

Whoey · **Reply #3 on:** March 19, 2010, 09:58:22 PM

Ok... it was setup a bit wierd, and had a minimum invoice amount of $10, but a max debit of $60, and since you were below one but not the other it didn't allow you to pay yet (I don't understand that logic either). I think we initially set the minimum payment at $10 to avoid paypal fees for low amounts (where nobody but paypal wins) anyways, reset that to $0, and a $60 max debit... Grant will probably change it again, but thanks for pointing it out, and helping us fix it.

Whoey · **Reply #4 on:** March 19, 2010, 10:04:24 PM

some users who also had debit were momentarily suspended as well while I fixed the issue, your accounts should be active again, but you should pay your debt