broke my bo surge!

[jim guy]

well I guess it will have to go back now. I was using the pliers to tighten a water line on a washing machine and broke the tip off the pliers. I was surprised it broke so easy. Now i hope they give me a new one so i wont have the screwed up serreted blade any more.

[Kmarr]

I wonder where they draw the line between repair and replace

[jim guy]

I bet they dont repair it, cheaper for them to send a new one.

[BigFatTon]

From everything i've heard, they'll just replace it, which seems to me like the favorable method

[J-sews]

Sounds like you're not too upset that it broke JG

[Sean]

Snapped my plier head off one side of my Surge last year and they replaced it with
a reconditioned unit which was fine.

[Mercury]

I broke the tip off a Blast flathead last year and I was surprised how easily it broke as well.  I have never had any Vic product do that!

[Dunc]

I broke the tip off a Blast flathead last year and I was surprised how easily it broke as well.  I have never had any Vic product do that!

Vic stuff tends to bend rather then break .

[Kmarr]

doesn't Vic use softer steel?  I think the extent of the breaking I heard from Vic is a chipped blade tip.  My Swisschamp saw bent slightly but saws are usually the ones to bend

[Mercury]

I broke the tip off a Blast flathead last year and I was surprised how easily it broke as well.  I have never had any Vic product do that!

Vic stuff tends to bend rather then break .

I think I would prefer the bend to the break.  At least with a bend, there is no sudden release of force that can cause knuckle shaving or shrapnel!

[Beerplumber]

i just got mine back, its replaced but cant really tell if its somebodies refurbished unit or new took about four weeks. dropped it on cement floor and broke the spring on the scissors somehow