leatherman warranty mistake

Leatherman123 · **on:** August 29, 2007, 06:09:46 PM

ok so I sent my surge and pst to be fixed- and leatherman sent me a prepaid envelope no problem.They sent me a prepaid because they did not fix them). So I went on ups.com and the shipping method said 2nd day air. So i emailed shellee kennedy and said was there a shipping mistake? And she is like- quote- Yes, it appears there was. But it's all to your benefit.....enjoy! And I recieve my surge and pst in about 10 minutes. My pst was so broken I think they are going to replace it with a blast. Because there are no more pst's or something like that. I wouldnt mind it

.

tango44 · **Reply #1 on:** August 29, 2007, 06:55:13 PM

I really don't get you but, change a PST for a Blast there's no benefit at all!

Leatherman123 · **Reply #2 on:** August 29, 2007, 06:57:32 PM

yeah, I don't like the pst.. They swap it with the blast there are no psts available.

Grant Lamontagne · **Reply #3 on:** August 29, 2007, 07:47:59 PM

PST's were discontinued long ago, which is why the warranty always says "repair or replace" at their discretion. The Blast is a bit bulkier than the PST, which is a good thing because it provides more surface area to grip when using the pliers, which makes them significantly more comfortable to use.

Good to hear that you are pretty happy so far!

Def

hawkchucker · **Reply #4 on:** August 31, 2007, 01:14:06 AM

I dont know if they will do the blast, I would think they would change the pst with the kick. But I could be wrong.

Grant Lamontagne · **Reply #5 on:** August 31, 2007, 02:19:38 AM

Only one way to find out now!

Def

Leatherman123 · **Reply #6 on:** August 31, 2007, 02:28:37 AM

Its really weird! I called up Shellee Kennedy and shes like if you PST is not repairable it will be replaced with a blast. I'm like well why not just give a fuse or something, and she's like thats what we give... I guess they give you the blast because it has a file and so does the pst? Anyways I got a refurbished pst. It makes no sense whatsoever.The pst is in great condition though!

hawkchucker · **Reply #7 on:** August 31, 2007, 02:30:32 AM

Yah I would love to think that Leatherman would upgrade on a replacement , but the buissness man in me says they might go with something of the same value. Also it is non locking. We can hope for him though.

CQC-7 · **Reply #8 on:** August 31, 2007, 04:07:25 AM

Hey, I was just at K-mart today and I bought a micra on sale. There was several PSTs there. You might want to try K-mart if there is one in your area.