Broken Waves

J-sews · **on:** October 08, 2007, 03:34:25 AM

These two are nasty.

I got them from an aquaintence, obviously they've been used hard. In addition to the black, sticky gunk in every nook, they are both peppered with dings and gouges. The pliers jaws themselves are chewed up bad. One has a broken serrated blade and a broken small screwdriver. The other is missing its diamond file. Most all of the other blades look rough.

So, into the mail they go and tomorrow it's off to Portland with the both of them. We'll see what Tim's people have to say about them. $:-\$

edap617 · **Reply #1 on:** October 08, 2007, 05:13:55 AM

I'm eager to know the result. Please keep us posted.

Edap

prime77 · **Reply #2 on:** October 08, 2007, 07:53:33 AM

It sure will be interesting to see the result.

Stormdrane · **Reply #3 on:** October 08, 2007, 08:41:29 AM

Looks like they was 'rode hard and put up wet'.

Mike, Lord of the Spammers! · **Reply #4 on:** October 08, 2007, 08:52:53 AM

I'm guessing they were user's and not part of a collection then ;D

Leatherman123 · **Reply #5 on:** October 08, 2007, 01:39:37 PM

They will indeed replace them, I sent my ORIGINAL pst that had everything wrong with it and I got a new one.

Grant Lamontagne · **Reply #6 on:** October 08, 2007, 02:22:06 PM

Those nice broken blades are a testament to why you shouldn't pry with a knife!

Def

hawkchucker · **Reply #7 on:** October 08, 2007, 08:45:15 PM

Def you are absoluttly right on. When those blades snap they fly like a bullett. I would be interested if they do fix them.(I am sure they will) but they definatly were abused.

NeitherExtreme · **Reply #8 on:** October 08, 2007, 10:57:45 PM

Someone needs to call the abuse hotline...

edap617 · **Reply #9 on:** October 09, 2007, 11:44:13 AM

If that Wave was not for collection but at least the original owner should have used it properly . For me, it is cardinal sin number 1 to use the pliers as a hammer and/or using the knife to pry. A tool will last forever if use properly, cleaning it after use, and oil it regularly.

And lastly…. use the right tool for the right job.

Edap

Mike, Lord of the Spammers! · **Reply #10 on:** October 09, 2007, 11:53:20 AM

Quote from: edap617 on October 09, 2007, 11:44:13 AM

If that Wave was not for collection but at least the original owner should have used it properly . For me, it is cardinal sin number 1 to use the pliers as a hammer and/or using the knife to pry. A tool will last forever if use properly, cleaning it after use, and oil it regularly.

And lastly…. use the right tool for the right job.

Edap

Amen to that mate

tango44 · **Reply #11 on:** October 09, 2007, 06:19:13 PM

I'm sure that they will clean the tools change what's broken and send you back the same ones.
Good luck and let us know.

LatinoHeat · **Reply #12 on:** October 10, 2007, 02:27:46 AM

Being a Wave lover/user myself, I both cringe AND revel at the sight of those two tools. Yes they were obviously abused. However, the fact that they are all beat up means that someone USED them, which is what these tools were designed to do. Were they used correctly? Probably not. However, they were not babied and protected either.

J-sews · **Reply #13 on:** October 10, 2007, 02:41:38 AM

Quote from: Navajero316 on October 10, 2007, 02:27:46 AM

Being a Wave lover/user myself, I both cringe AND revel at the sight of those two tools. Yes they were obviously abused. However, the fact that they are all beat up means that someone USED them, which is what these tools were designed to do. Were they used correctly? Probably not. However, they were not babied and protected either.

This is very true. The dents and gouges and worn serrations on the pliers are testimony to a hard life. Neither of these tools were weekend warriors. My guess is they got used out in the "real world" every day, by a truck mechanic or an oilfield worker or the like. In that type of environment, breakage is going to happen sooner or later.

As regards warranty, I sent along a note asking that the tools be repaired, if possible. If repair is not an option, I asked that they be replaced with two original style Waves, assuming Leatherman still has a stash.

J-sews · **Reply #14 on:** November 08, 2007, 02:53:54 AM

Exactly one month to the day since I sent these two out, they are back! Oops, except they are not the same two I sent in for warranty. Apparently Leatherman has discarded the two beat-up Waves I sent them, and gave me these two as replacements.

Great service!!

There is no sign anywhere on the pliers or handles or blades that either of these two has ever been used. Date stamps are from 1998, so apparently Leatherman still has a stash of original Waves. Which is fine by me!!

Although there is something not quite right about one. Take a close look. Can you see the problem?

Grant Lamontagne · **Reply #15 on:** November 08, 2007, 02:58:40 AM

Looks like an awful lot of flatheads on one...

Maybe you should send it in for a warranty replacement!

Def

Anthony · **Reply #16 on:** November 08, 2007, 03:01:24 AM

You've got the ultra rare Edward Scissorhands Edition

Leatherman123 · **Reply #17 on:** November 08, 2007, 03:23:05 AM

HAHA! Bob, I will buy that wave off of you!

prime77 · **Reply #18 on:** November 08, 2007, 08:02:49 AM

Quote from: Corrugated on November 08, 2007, 03:01:24 AM

You've got the ultra rare Edward Scissorhands Edition

Looks like one for the collectors box there Bob.

Mike, Lord of the Spammers! · **Reply #19 on:** November 08, 2007, 08:50:09 AM

That's weird

What are you going to do about it

tango44 · **Reply #20 on:** November 08, 2007, 03:33:06 PM

:oops:No phillips on the right one.....Mhhhhhhh time to modify

Benner · **Reply #21 on:** November 08, 2007, 04:09:52 PM

Damn! And there was me hoping you'd get them both back and then be selling one for a very reasonable price.

J-sews · **Reply #22 on:** November 08, 2007, 06:37:07 PM

Quote from: micky d on November 08, 2007, 08:50:09 AM

That's weird

What are you going to do about it

I've sort of taken a fancy to the double-scissors one. I think it will make a great conversation piece. (Would have been even better if it had double-knives and double-diamond files!)

Mike, Lord of the Spammers! · **Reply #23 on:** November 08, 2007, 07:44:45 PM

I dunno, his and her scissors anyone

Roadie · **Reply #24 on:** November 08, 2007, 09:17:02 PM

Hmm maybe i should send the old wave i got from Felinevet and see if they can sort out the loose plier pivot. Any UK people had any experience with the warranty service over here?

Dunc · **Reply #25 on:** November 08, 2007, 09:45:33 PM

Quote from: Roadie on November 08, 2007, 09:17:02 PM

Hmm maybe i should send the old wave i got from Felinevet and see if they can sort out the loose plier pivot. Any UK people had any experience with the warranty service over here?

Roadie I have used them , fine no problems . They repaired my Charger rather then send a new one . They done a good job too . Heres the UK importers
http://www.whitbyandco.co.uk/servicewarranty.cfm
http://www.whitbyandco.co.uk/contactus.cfm
and heres the UK Leatherman Website http://www.leatherman.co.uk/home/

Dunc

Roadie · **Reply #26 on:** November 09, 2007, 12:13:55 AM

Cheers, do they pay the return postage then? No mention of it on the sites.

Grant Lamontagne · **Reply #27 on:** November 09, 2007, 12:15:53 AM

Usually they do- the few dollars they'd spend on shipping goes a long way to ensuring a lifelong customer.

Better than risking upsetting someone over the cost of a stamp anyway!

Def

Roadie · **Reply #28 on:** November 09, 2007, 12:22:10 AM

Cool, i'll probably send it off sometime next week when i have time to go to the post office, and write a covering letter.

Dunc · **Reply #29 on:** November 09, 2007, 05:38:10 AM

Quote from: Roadie on November 09, 2007, 12:13:55 AM

Cheers, do they pay the return postage then? No mention of it on the sites.

Yes they do .

Dunc

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