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paypal problem again ? 1185

Zombie Apprentice Posts: 19,550

Zed gb

******** *
paypal problem again ?
« on: July 06, 2011, 02:25:26 PM »
I got tihs email a a hour ago, the odd thing is ive used my account with no problem and been onto paypal and there is no limit on my use of the account  :think:  does this email sound dodgy to you  :-\ i did have that other issue last month where someone tried to get £100 out of my account so im not sure about this one, its coming up on my emails as possible risk, here is the email
 the bottom part didnt show up on the email but shows up here, sounds very dodgy as asking for all my info  >:(



Dear PayPal user,


As part of our security reasons, we regularly screen activity in the PayPal system. We recently contacted you after noticing an issue on your account.

We requested information from you for the following reason:

We recently received a report of unauthorized credit card use associated with this account. As a precaution, we have limited access to your PayPal account in order to protect against future unauthorized transactions.


Case ID Number:

This is a reminder to restore your account as soon as possible.

Please download the form attached to this email and open it in a web browser. Once opened, you will be provided with steps to restore your account access. We appreciate your understanding as we work to ensure account safety.

In accordance with PayPal's User Agreement, your account access will remain limited until the issue has been resolved. Unfortunately, if access to your account remains limited for an extended period of time,

it may result in further limitations or eventual account closure. We encourage you to restore your PayPal account as soon as possible to help avoid this.


We thank you for your prompt attention to this matter. Please understand that this is a security measure intended to help protect you and your account. We apologize for any inconvenience.

Sincerely,
PayPal Account Review Department

----------------------------------------------------------------
Copyright © 1999-2011 PayPal. All rights reserved.

PayPal (Europe) S.а r.l. & Cie, S.C.A.
Sociйtй en Commandite par Actions
Registered Office: 5th Floor 22-24 Boulevard Royal L-2449, Luxembourg
RCS Luxembourg B 118 349

PayPal Email ID PP3573


--Forwarded Message Attachment--

NOTE: This form requires Javascript.
You either have Javascript disabled or you are using an old browser which does not support Javascript.
Please enable Javascript or open this form in a browser which supports Javascript.
 

 
Restore your PayPal account

Please fill in all the details that are required to complete this verification process in order to restore your account.
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.Please fill in all the fields.
 
Email address
 

PayPal password
 

Full Name (First M. Last)
 

Date of Birth
dd ..........mm ........yyyy
 /  /   

National Insurance Number
 

Mother's Maiden Name
 

Billing Address
 

Town/City
 

State/Territory
 
Postcode
 

Home Phone Number
 

Credit/Debit Card Number
(16 digits, no dashes or spaces)
 

Expiry Date (mm/yyyy)
 /   
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Copyright © 1999-2011 PayPal. All rights reserved.

Hero Member Posts: 619 Gadget Addict
Re: paypal problem again ?
« Reply #1 on: July 06, 2011, 02:53:21 PM »
Seems awful fishy, especially asking for a credit card and your mother's maiden name. Classic pieces of information to allow a phisher access to your stuff.

Is there any indication from the links in the message where this "form" information would go?

Edit to add: The more I look at it, the worse it smells. Grammar errors in a form email? Asking for your password in a form? All the info from your credit card that someone would need to use your card to make a purchase? Stinks to high heaven...
« Last Edit: July 06, 2011, 02:56:23 PM by airballrad »
Zombie Apprentice Posts: 19,550

Zed gb

******** *
Re: paypal problem again ?
« Reply #2 on: July 06, 2011, 03:04:30 PM »
Seems awful fishy, especially asking for a credit card and your mother's maiden name. Classic pieces of information to allow a phisher access to your stuff.

Is there any indication from the links in the message where this "form" information would go?

Edit to add: The more I look at it, the worse it smells. Grammar errors in a form email? Asking for your password in a form? All the info from your credit card that someone would need to use your card to make a purchase? Stinks to high heaven...

yeah very fishy, and nothing on paypal saying i have limited access, all very suspect to me, plus it doesnt look like one of there usual emails, the worse thing is they seem to  know about about my recent problem, or a very good guess  :think:
Absolutely No Life Club Posts: 6,034
paypal problem again ?
« Reply #3 on: July 06, 2011, 03:08:01 PM »
Paypal does contact by email. But they do not ask to download a file and ask for you to send it back. Nor will they ask you to send it to them via email. This is phishing. Someone is trying to gain access to your account. My suggestion is use another computer and log on to Paypal. Change your password and email address on your account. Monitor it and see if you get these weird emails again. If you don't your good to go. If you do call the bank and Paypal and freeze them both.
« Last Edit: July 06, 2011, 03:13:00 PM by tattoosteve99 »
Zombie Apprentice Posts: 19,550

Zed gb

******** *
Re: paypal problem again ?
« Reply #4 on: July 06, 2011, 03:13:34 PM »
Paypal does contact by email. But they do not ask to download a file and ask for you to send it back.

yep this does sound like a scam, i would never send these details like this, thanks guys for the help,  :tu:
Zombie Apprentice Posts: 16,940 I'm not a pessimist, I'm an experienced optimist!
Re: paypal problem again ?
« Reply #5 on: July 06, 2011, 03:16:44 PM »
If in doubt phone them mate, BUT be sure you're talking to someone who has at least half a clue as to what they're doing.

I had major issues with them lately, a card that has been used several times on my account got blocked. I phoned the bank first to make sure there were no problems, and they said all was well and they had received no requests foir funds from PP.

Then I phoned PP who said that it was indeed the back who had refused payment. I phoned the bank back again and talked to the department that PP told me to ask for. The bank said all is well, full green light, funds are there and no other reason why anything should be held back.

Phoned PP again, and got told it was "internal security module" which had blocked the transaction .... but it wasn't my account that was the problem. They were coy with info, but I posed a few carefully worded questions at them which led to me effectively being told that my account was good to go, but the recipient of the payment was getting blocked from receiving funds from me. I alerted the guy (one of our own members here) of the problem. They of course got very concerned about this.

THEN I tried to send a payment to a different member here, and got blocked in exactly the same way. Tantrum time!! I got hold of PP for a third time and told them the call was not going to end until both transactions had been completed. They were at a loss for what to do and finally showed some honesty by saying they had no idea what the problem might be, and it was MY suggestion of removing all cards from my account and reinstalling them which got it back going again. I then got hold of both guys I'd been trying to send money to and brought them up to speed.

Much agro, little truth, ample embarrasment for me with my forum buddies for not being able to pay them (when in fact there was nothing wrong) and also for embarrassing and worrying someone that their account was being locked down due to security concerns when that was not the issue at all. The cost of making all these phone calls obviously wasn't a huge amount - but I shouldn't have had to bear ANY cost, or spending half a day trying to fix it, or worrying other people. Bad show Paypal!! I got a questionnairre about their help service after it was all fixed, they didn't score very highly and I got the change to make my views (very clearly) known.

It's REALLY getting to the point where we need viable alternatives to PP. Too many people are having too many problems too often.

Thanks again to the two members here who showed great patience and understanding whilst I wrestled with it all :cheers:



The cantankerous but occasionally useful member, formally known as 50ft-trad
Global Moderator Zombie Apprentice Posts: 12,152 North American Meetup: May13-15 2011
Re: paypal problem again ?
« Reply #6 on: July 06, 2011, 03:46:15 PM »
Since paypal has your full name,

ANY email from paypal (or a bank or any other place where you have an actual account) that addresses you generically but discusses your specific account is SPAM until proven otherwise.

Absolutely No Life Club Posts: 8,595
Re: paypal problem again ?
« Reply #7 on: July 06, 2011, 05:08:56 PM »
What Whippy said, ebay and paypal email always address you by your name, if it's not there it's fake.
Jr. Member Posts: 56
Re: paypal problem again ?
« Reply #8 on: July 06, 2011, 05:13:54 PM »
100% scam. Delete it.
No Life Club Posts: 2,577 There is no spoon
Re: paypal problem again ?
« Reply #9 on: July 06, 2011, 06:25:18 PM »

Never underestimate the power of the fleece
Zombie Apprentice Posts: 19,550

Zed gb

******** *
Re: paypal problem again ?
« Reply #10 on: July 06, 2011, 07:52:00 PM »
cheers guys, its well and truly deleted   :salute:

 

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