Unfortunately the server was hacked and some malicious software was installed. Our database and all user information was safe and intact, but the server had to be shutdown to keep the bad stuff from continuing. It should have been a 5 minute job (according to our hosting company) but instead due to very poor service on their part, we were offline for two days, then again for a full day shortly afterwards because they made a mistake and don't know how to use a calendar.
Because of this we are interviewing new server companies as I feel this is inexcusable.
Def