Warranty questions(PST replacement)

[Mercury]

Very true boss!


Sent from my myphone using Crapatalk

[turnsouth]

 

Leatherman warranty has gone above and beyond for nearly 30 years. Long before they were ever on facebook. (or there even was MT.O )

[DIYMultiTool]

In the mail I received
PST, date code 0103

Do all Leatherman have a date code?  Where is it located?

[chris777]

I had been given a Wave with a broken back, I had it for 3 years before finally sending it in. I also got a broken bladed Pst, that they sent me a Blast for.

However, both replacements were clearly used.

I was trying to loosen up the blast with some oil, and working the handles, and it actually wore a rut, into the frame before I noticed. 

I Love LM and their tools, and warranty, but If you compare the construction of a PST, with virtually any modern LM (that I have seen, including my Charge TTI) They are clearly in a different class.

I had zero issues or break in with my original wave, or the PST,s that I have acquired that were not heavily used.

on my newer wave, blast and TTI I had to "break them in" and work them loose.  I know the fit and finish is going down as well, My files on my squirts, and blast look nothing, Like the photos, much less the amazing file on the original model PST's I have bought.

Yeah It's abusive if someone buys a Lot of busted LM tools on ebay, has them replaced, and then resells them for a huge profit, but someone who finds or buys a tool, and takes advantage of the warranty, especially with all the encouragement, in both this forum, and the LM Facebook forum, Well I don't feel that bad about it, sorry. I will say I still haven't decided, If I will just live with my now loose Blast, and leave it in the car for emergencies, or If I will send it off again, and have to pay the shipping and handling, much less the possibility of getting something with a Monogram, as I have also heard on here of happening.

I donnow, I know people abuse things, but they abuse everything, its not like Leathermans warranty is the only thing people take advantage of, And I can't think of anyone I've ever seen on the forum, Who has Hocked them Like Many people do with Attwoods for example. I have more issue with that than taking advantage of a generous warranty offer. Because those Jerks, have artificially inflated the prices, thus driving them out of the price range of those of us who would be happy with a cheapo, and never to be seen again Less than $50 buck Attwood tool.   

[Scott86]

Got my package back today.
I sent in a Supertool with a broken saw, a PST with chewed up can opener and blade, and a blast which turned out to just have a lot of rust.
They shipped back a Supertool 300(brand new as far as i can tell), a new blast(again, brand new) and my old blast after being thoroughly cleaned. I know its my old one cause the zytel handle on the inside was scratched up. They also included a warranty sheet highlighting the part that their warranty no longer covers rust as a reason to sxchange a tool.
No extra sheaths or bits or anything... Not that i'm complaining(was planning on getting a molle sheath for the st300 anyway.)

[Grant Lamontagne]

Leatherman warranty has gone above and beyond for nearly 30 years. Long before they were ever on facebook. (or there even was MT.O )

Absolutely correct.  I was not saying they are only good to people who complain publicly, I was just suggesting that any manufacturer, if they were inclined to refuse warranty work (which most quality manufacturers won't do) they certainly would think twice about it knowing that the results might be made public.  A good reputation is about more than a quality product after all.

In the mail I received
PST, date code 0103

Do all Leatherman have a date code?  Where is it located?

Most do- the code is inside the handles and is a four digit code representing month and year.  It's not uncommon to have very different codes from one handle to the next.

The Skeletool and it's derivatives (Freestyle, MUT, Style etc) do not have a date code on them as there really wasn't much of a decent place to put them.  Leatherman had been toying with the idea of discontinuing date codes when they released the Skeletool but due to collectors (like those of us here) insisting that we want them, Leatherman decided to continue the process.

Def

[Dunc]

I have a Freestyle with date codes 

[JNieporte]

The PSTs are replaced wit the Blast. Leatherman customer service told me that they have 2000+ Blasts on hand, and more between a warehouse and local distributors. Until those run out, you're not getting a Rebar for a Blast.