Dear Grant: Our Warranty Department would be happy to assess your Leatherman tool. Please ship the tool only to the address below (we recommend insurance when shipping), and include a letter detailing the issue and the circumstances surrounding it, along with your full return address. The only cost to you is shipping to us. We repair/replace and ship back at our expense. Please allow 15 business days for service. A receipt is not necessary. Our highly skilled staff will perform any repairs covered by our warranty. If the issue is covered by our warranty, but we cannot effectively repair your Leatherman tool, we will replace it with a refurbished tool of equal or greater value. Thanks for your inquiry. Diana DwyerCanadian Leatherman Repair Depot
Kinda makes you wonder what other little goodies they have lying around huh? ;D
..... I do have a question. Since my original tool was 15 years old when I sent it in, does that mean that the replacement tool LM sent me will only have the balance of the original tools warranty, which is about 10 years, or does the replacement get a new full 25 year warranty?
Spunkyruss,The replacement tool that Leatherman sent me has no date stamp inside the handles..........
...........The pliers say LEATHERMAN TOOL on both sides....