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Gerber love

Rs217 · 3 · 1134
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us Offline Rs217

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Gerber love
on: September 04, 2013, 04:53:33 AM
I know Gerber doesn't get much love... But I just have to say that I recently sent a tool to them, MP700, because the rubber covers came off, fully expecting them to say something like that wasn't covered under warranty.

I sent them an email, which was replied to immediately saying to feel free to send it over.

They replaced the rubber covers pronto, (and I suspect they actually cut them by hand because the tool is quite discontinued.) They did a super job AND sent back a free sheath AND Allen key! I even called in a couple times to check up, and they answered every time, no wait. Very friendly.

I guess the similar topic in the Leatherman forum inspired me : ). Thumbs up Gerber!
« Last Edit: September 04, 2013, 04:58:59 AM by Rs217 »

scotland Offline Gareth

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Re: Gerber love
Reply #1 on: September 04, 2013, 08:22:00 AM
the US warranty department really does seem to be top notch.  :salute:
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ph Offline Goatlord666

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Re: Gerber love
Reply #2 on: September 04, 2013, 05:07:42 PM
I agree... they've always come through even for dudes like me who's a few thousand miles away!  Great to hear they didn't replace the MP 700. that's a pretty good tool that shouldn't have been discontinued

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