& This is why I love Leatherman....
« on: April 19, 2014, 09:40:06 PM »
It's been a couple weeks since I noticed my 2nd Gen Wave had lost a retaining pin. Monday afternoon Mrs. D mailed it out to Leatherman warranty dept.
Wednesday I got an email that my warranty repairs had been completed. Today, 5 days later (it traveled across the U.S. Twice in that time). I found a New 2nd Gen Wave in the mailbox.. You can't beat that kind of service.
I've dealt with the Leatherman Warranty Dept on a few occasions. Their prompt courteous service has never failed to impress me. You just don't find people with this level of professionalism very much anymore.