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& This is why I love Leatherman....

Dale · 7 · 1825
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us Offline Dale

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& This is why I love Leatherman....
on: April 19, 2014, 09:40:06 PM
 It's been a couple weeks since I noticed my 2nd Gen Wave had lost a retaining pin. Monday afternoon Mrs. D mailed it out to Leatherman warranty dept.
Wednesday I got an email that my warranty repairs had been completed. Today, 5 days later (it traveled across the U.S. Twice in that time). I found a New 2nd Gen Wave in the mailbox.. You can't beat that kind of service.




 I've dealt with the Leatherman Warranty Dept on a few occasions. Their prompt courteous service has never failed to impress me. You just don't find people with this level of professionalism very much anymore.
 


I'm thinking of the immortal words of Socrates.. He said.. " I drank what?"

us Offline ducttapetech

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Re: & This is why I love Leatherman....
Reply #1 on: April 19, 2014, 09:42:55 PM
Good deal Dale!!! LM does not seem to screw around fixing there tools.

live from Nate's mobile

Nate

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us Offline Dale

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Re: & This is why I love Leatherman....
Reply #2 on: April 19, 2014, 10:14:18 PM
 All business, they have met or exceeded my expectations every time I have dealt with them.


I'm thinking of the immortal words of Socrates.. He said.. " I drank what?"

us Offline colt 1911

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Re: & This is why I love Leatherman....
Reply #3 on: April 19, 2014, 10:37:37 PM
Yeah I second that !! Top notch all the way.


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us Offline Aloha

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Re: & This is why I love Leatherman....
Reply #4 on: April 20, 2014, 12:37:04 AM
I agree as well. I will continue to buy and support LM not only because I love their tools but for the reasons stated.  Class act CS and response time.  Heck they know we need our tools in our hands as fast as possible. 
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hr Offline enki_ck

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Re: & This is why I love Leatherman....
Reply #5 on: April 20, 2014, 12:49:40 AM
5 days. ::) I once had them do a warranty swap in 3, shipping both ways. :P

>:D

Glad they did good by you. :cheers:

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us Offline Dale

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Re: & This is why I love Leatherman....
Reply #6 on: April 20, 2014, 12:53:34 AM
Quote from: enki_ck on April 20, 2014, 12:49:40 AM
5 days. ::) I once had them do a warranty swap in 3, shipping both ways. :P

>:D

Glad they did good by you. :cheers:

Damn 3 days? The postal worker must have his Tennis shoes on.


I'm thinking of the immortal words of Socrates.. He said.. " I drank what?"

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