Spirit sent back under warranty

Towser · **on:** June 09, 2008, 12:43:04 PM

Hello Fellow Toolers of the Swiss Orientation...

Ah well... she's gone back now. Dont know if you guys remember, but I had the Spirit that had quite a bit of play in the pliers. Well I sent it back to Burton McCall here in the UK, and I've just recieved a letter saying she's off to Swissterland for a little 8 to 10 week break in the health and fitness spa! Gutted - I was hoping for a new one... 2 months without my works tool/stress reliever is going to be tough. At least I've got the Cybertool 34 to cause complete carnage with!

Another subject - How long do you UK guys think that we'll be allowed to carry our SAKs here in the UK? Knifes getting an awful lot of bad press here now, thanks to a very small minority of idiots that don't deserve to be on this planet in the first place. Just my 2 shillings and six pence worth. (and no, I'm not that old

)

Mike, Lord of the Spammers! · **Reply #1 on:** June 09, 2008, 02:35:08 PM

Tough break on the Spirit wait mate

As for the other question, in a nut shell I think Sak's will always be ok, MT should be ok (especially in the hand's of the over 30's) but one handed knives and tool's are definitely on borrowed time IMO.

If your bored and like bad writting, here's my thought's on the issue...

http://www.sosakonline.com/index.php?option=com_content&task=view&id=321&Itemid=35

Grant Lamontagne · **Reply #2 on:** June 09, 2008, 02:45:38 PM

Bad writing is my favorite...

As for the SAK and multitool thoughts, remember, the first shot has already been taken against them. A few years ago the state of Michigan looked at outlawing multitools and multifunction knives based on the potential for use as a break and enter tool. It was trashed rather quickly, but that's the thing about an idea- once it's brought forward once, it is much easier to review and bring up again.

Bottom line is, if you want to break into someone's house, leave your multitool at home!

Def

Mike, Lord of the Spammers! · **Reply #3 on:** June 09, 2008, 02:47:51 PM

Quote from: Defender on June 09, 2008, 02:45:38 PM

Bad writing is my favorite...

Only coz it saves you doing the hard work

Mike D · **Reply #4 on:** June 09, 2008, 09:17:35 PM

This is interesting to me cause now it seems three members on this board have had problems with Vic plier heads, Towsers, Leatherman123, and me. Are we just using them harder then others on the board, or did we just get three bunk tools? I would really like to find out.

I ordered a Swisstool RS last week for a little experiment and it should be here tomorrow. I still haven't sent my Swisstool X in for warranty work yet, so I am going to EDC the RS for a couple of months and use it in the same fashion I used my X, then compare the two to see if the plier head loosens up as badly as my X did. I am very curious about this and will be posting my results in the swiss forum.

Mike, Lord of the Spammers! · **Reply #5 on:** June 09, 2008, 10:14:47 PM

I think you were all unlucky

, there's probably a rogue every 50,000 or so, and you 3 just happened to get them

Rodion · **Reply #6 on:** June 09, 2008, 11:15:50 PM

If they send everything back to Switzerland, I still have a long time to wait for my poor Atlas.

I was hoping for a new one, too, but it's been over a month, so...

Mike, Lord of the Spammers! · **Reply #7 on:** June 09, 2008, 11:17:56 PM

Quote from: Rodion on June 09, 2008, 11:15:50 PM

If they send everything back to Switzerland, I still have a long time to wait for my poor Atlas.

I was hoping for a new one, too, but it's been over a month, so...

I'd drop them an email just to find out what the score is mate

It's my understanding that they only send it back to Switzerland for serious repair, everything else is done by the importer's

Anthony · **Reply #8 on:** June 10, 2008, 12:29:26 AM

Towser, a quick remedy would be to buy another Spirit, and when the refurbished one returns, sell it!

Leatherman123 · **Reply #9 on:** June 10, 2008, 01:54:43 AM

I sent them two of my SwissTools to warranty and got brand new replacements within ONE week!

Mike D · **Reply #10 on:** June 10, 2008, 03:31:19 AM

Quote from: Leatherman123 on June 10, 2008, 01:54:43 AM

I sent them two of my SwissTools to warranty and got brand new replacements within ONE week!

Ok, but now my question to you is how are they holding up? I know the Surge is your favorite tool, but have you been putting the new Swisstools through their paces?

Leatherman123 · **Reply #11 on:** June 11, 2008, 02:23:41 AM

They have held up very well! If the SwissTool had OHO blades I would EDC it!

scibeer · **Reply #12 on:** June 11, 2008, 04:10:41 AM

Quote from: Leatherman123 on June 10, 2008, 01:54:43 AM

I sent them two of my SwissTools to warranty and got brand new replacements within ONE week!

What address did you send them to LM123? I have some knives to send in.

Did you include a letter or form or anyhing?

Mike D · **Reply #13 on:** June 11, 2008, 06:33:29 AM

Quote from: Leatherman123 on June 11, 2008, 02:23:41 AM

They have held up very well! If the SwissTool had OHO blades I would EDC it!

My RS arrived today and its the 2005 plier head whereas my X that has the problems was a 2002. Which model did they send you as replacments that had the problems?

Dunc · **Reply #14 on:** June 11, 2008, 07:04:59 PM

I have sent a Spirit back to Burton McCall in the past . While the pliers were ok this one had play in the handle springs ( I think Def may remember me asking about it over at SOSAK ) . I too got a letter from Burton McCall saying they had to send it back to Switzerland and did I want to wait 8 - 10 weeks . I phoned them and said go ahead . From what I remember it was back in about 2 -3 weeks

Fully mended . I have sent Swisstools back to them twice for play in the blades and pliers and these were replaced and back within a week . I've now had so many Swisstools go through my hands that I now realise a little play is nothing to worry about .
I've never had a problem with Burton McCall , always top service

Dunc

Leatherman123 · **Reply #15 on:** June 11, 2008, 08:14:33 PM

I sent them to: 7 Victoria Drive.. It's there new office. But, I asked about sending my CyberTool and they send to send knives to-
VSA
Attn Knife Repair
7 Victoria Drive
Monroe Ct 06468

Oh, and the form you have to fill out is here- http://www.swissarmy.com/CustomerService/Documents/RepairRequests/Knife%20Repair%20Request.pdf

Dunc · **Reply #16 on:** June 11, 2008, 09:30:24 PM

Quote from: Leatherman123 on June 11, 2008, 08:14:33 PM

I sent them to: 7 Victoria Drive.. It's there new office. But, I asked about sending my CyberTool and they send to send knives to-
VSA
Attn Knife Repair
7 Victoria Drive
Monroe Ct 06468

Oh, and the form you have to fill out is here- http://www.swissarmy.com/CustomerService/Documents/RepairRequests/Knife%20Repair%20Request.pdf

That address is obviously for the States . For those of us in Britain its Burton McCall or straight to Switzerland .

Dunc

Leatherman123 · **Reply #17 on:** June 11, 2008, 09:33:40 PM

Yeah, does Scibber reside in the US?

Dunc · **Reply #18 on:** June 11, 2008, 09:40:27 PM

Quote from: Leatherman123 on June 11, 2008, 09:33:40 PM

Yeah, does Scibber reside in the US?

Yes your quite right

Dunc

scibeer · **Reply #19 on:** June 13, 2008, 03:32:53 AM

Yep, I'm a yank. What can I say? I was born that way....

Thanks for the address LM.

Leatherman123 · **Reply #20 on:** June 13, 2008, 03:40:06 AM

LOL! No problem at all!

Rodion · **Reply #21 on:** June 14, 2008, 02:58:40 PM

I sent mine in through an outdoor retailer. Later, I found out it took them 12 days (twelve) just to ship to Victorinox. So it'll be slightly over a month it's in repair this Sunday.

Towser · **Reply #22 on:** July 02, 2008, 10:39:42 AM

Still waiting for my Spirit - my poor CT34 is taking a beating now!!!

Am missing the soothing opening and closing action of the Spirit for sure!

Mike, Lord of the Spammers! · **Reply #23 on:** July 02, 2008, 08:17:43 PM

It's been a while hasn't it $:-\$ , maybe you should fire off an email to hurry them up a bit

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