Original PST - Repaired, not Replaced

[ratslash7]

I've heard and read here that Leatherman generally replaces older tools rather than repairing them. I recently re- acquired my PST that I sold to a friend to bankroll a PSTII many years ago. The tool was in good shape except my friend broke the tip off the knife blade. I sent it back to Leatherman with a short note mentioning "sentimental value".

I got it back about three weeks later and much to my surprise, my old PST was repaired, polished up and looking as good as new.

Seems like someone at Leatherman cares.

Dave

[Neil]

That's good to hear.  Its always a bit scary sending old tools in; even to companies with good reputations.

Neil

[MultiMat]

That is great  news Dave , it has been much discussed as to what would happen to old MT's & repairing . Thanks for letting us know 

[NeitherExtreme]

That's very cool. I'm glad it worked out so well for you.

Now I wonder if they could/would do that with riveted tools like a Juice?

[Tarrodemierda]

i think they just grind away rivet ends and do some fixing,put rivets back and so on.

[Hoghead]

I sent it back to Leatherman with a short note mentioning "sentimental value".

I got it back about three weeks later and much to my surprise, my old PST was repaired, polished up and looking as good as new.

Seems like someone at Leatherman cares.

Dave

That's good to know. Thanks for sharing that information with us.

[Leatherman123]

Thanks for sharing!

[Poncho65]

Yeah I have heard if it is special or sentimental they will try and fix rather than replace thanks 

[jdailey4206966]

Thats great you got your PST back, cause I know not all companies do this. Like Case with their knives. If you have an old discontinued knife, they will attempt to fix it, but if they can't they will send a current model about the same as the knife sent in. They said too that if you send a note about sentimental value, they will attempt to get ahold of you if they can't fix it, to see if you want a new model, or the knife sent back in the condition it is in. I have heard alot of people say if they send in the old model wave for repair, that they wind up getting a new wave. Not sure if this is completely true though. I guess you would have to let them know if you want the original back.

[Smitty44]

Three cheers for Tim,and his gang of workers!!!

[Benner]

Thats great you got your PST back, cause I know not all companies do this. Like Case with their knives. If you have an old discontinued knife, they will attempt to fix it, but if they can't they will send a current model about the same as the knife sent in. They said too that if you send a note about sentimental value, they will attempt to get ahold of you if they can't fix it, to see if you want a new model, or the knife sent back in the condition it is in. I have heard alot of people say if they send in the old model wave for repair, that they wind up getting a new wave. Not sure if this is completely true though. I guess you would have to let them know if you want the original back.

When I sent mine in it came back repaired (sadly  )