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Gerber Warrenty is amazing!
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Gerber Warrenty is amazing!
MusicMen
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MusicMen
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Gerber Warrenty is amazing!
on:
May 03, 2017, 09:23:47 PM
I was on themultitoolstore.com web site looking around. I went to the Gerber accessories page to see what was available and at what cost. There was a note if your sheath was shot that it would be covered under warrenty. I thought that was silly. It is destined to get worn out. But to be sure, I called as they had a phone number listed. Sure enough, they will replace your sheath. So I have a new sheath coming for my MP600 Maintenance Kit.
Way to go Gerber!
BUCK:
X-Tract
, 360
GERBER:
Clutch, Shortcut, Dime*, DimE*, Octane & Crucial FAST
MP600 NN, CentreDrive, Grappler
Diesel*, Nickle*, Bullrush, MP600 BN, Flik & MP600DET* all in BO
LEATHERMAN:
Skeletool, Style PS, CS, ES* & Style*, Juice S2(X2), SC2, C2,
Pro, XE6
Crunch, MTO Style CS, Sideclip, BO Kick*
SOG:
PowerAccess, Blacktip*, HD PPP
VICTORINOX:
SwissTool Std, X(CS), & RS all with red logo, Spirit XBS
*=mod
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zrxoa1
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4,387
Re: Gerber Warrenty is amazing!
Reply #1 on:
May 03, 2017, 10:47:06 PM
They were awesome with me as well. I had been GIVEN an older MP600 Pro Scout. The blade was destroyed. They told me to send it in and they sent me a brand new Pro Scout.
While I would have preferred them to just replace my blade, I do appreciate the gesture!
Sent from my iPhone using Tapatalk
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ThePeacent
Zombie Apprentice
Posts:
14,599
Firm believer of Sturgeon's Law
Re: Gerber Warrenty is amazing!
Reply #2 on:
May 04, 2017, 04:00:52 PM
So sad that I live outside of the US, as Gerber sheaths are my favorites !!!
My toys:
MTs: Surge (2x), Skeletool CX, Rebar, Blast, Fuse, Micra, Squirt (3x), Wave, Crunch, Mini, Spirit (2x), Pro Scout, MP700 (2x), Diesel, Powerlock, PowerPlier (2x), PocketPowerPlier, Blacktip , ST6 (2x), 5WR, A100
SAKs: Bantam, Executive, Ambassador, Minichamp, Classic Alox, Champion, Farmer, Explorer, Swisschamp, Golf Tool, Wenger Champ, EVO 52, Pocket Tool Chest
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MusicMen
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Re: Gerber Warrenty is amazing!
Reply #3 on:
May 10, 2017, 11:57:22 PM
Well I received my sheath; sort of. They sent me an MP600 sheath.
Not the MP600 Maintenance sheath that I requested. So I gave them a call today, and they stepped up again.
I am to keep the wrong sheath and they are expediting the replacement with their appologies.
BUCK:
X-Tract
, 360
GERBER:
Clutch, Shortcut, Dime*, DimE*, Octane & Crucial FAST
MP600 NN, CentreDrive, Grappler
Diesel*, Nickle*, Bullrush, MP600 BN, Flik & MP600DET* all in BO
LEATHERMAN:
Skeletool, Style PS, CS, ES* & Style*, Juice S2(X2), SC2, C2,
Pro, XE6
Crunch, MTO Style CS, Sideclip, BO Kick*
SOG:
PowerAccess, Blacktip*, HD PPP
VICTORINOX:
SwissTool Std, X(CS), & RS all with red logo, Spirit XBS
*=mod
Merit Badges
Poncho65
Global Moderator
Just Bananas
Posts:
86,108
Re: Gerber Warrenty is amazing!
Reply #4 on:
May 11, 2017, 12:06:48 AM
Glad they sent a sheath to bad it was the wrong one
LM needs to learn from Gerber in this manner
Good on Gerber
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zoidberg
Global Moderator
Point Of No Return
Posts:
37,777
Re: Gerber Warrenty is amazing!
Reply #5 on:
May 11, 2017, 12:12:12 AM
Barry Rowland
Absolute Zombie Club
Posts:
24,729
Bon Journee!!
Re: Gerber Warrenty is amazing!
Reply #6 on:
May 27, 2017, 05:33:04 PM
I just had my first experience with Gerber customer service with my Gator sheath. From sending the email asking for a replacement to arriving in the mail took 5 days! Phenomenal!!
Barry
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MusicMen
No Life Club
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2,320
21 Badges for Eagle
Re: Gerber Warrenty is amazing!
Reply #7 on:
June 09, 2017, 12:25:00 AM
They were out of stock for a while, but I finally received my Maintenance sheath!
BUCK:
X-Tract
, 360
GERBER:
Clutch, Shortcut, Dime*, DimE*, Octane & Crucial FAST
MP600 NN, CentreDrive, Grappler
Diesel*, Nickle*, Bullrush, MP600 BN, Flik & MP600DET* all in BO
LEATHERMAN:
Skeletool, Style PS, CS, ES* & Style*, Juice S2(X2), SC2, C2,
Pro, XE6
Crunch, MTO Style CS, Sideclip, BO Kick*
SOG:
PowerAccess, Blacktip*, HD PPP
VICTORINOX:
SwissTool Std, X(CS), & RS all with red logo, Spirit XBS
*=mod
Merit Badges
thatotherguy
Full Member
Posts:
230
Re: Gerber Warrenty is amazing!
Reply #8 on:
July 28, 2017, 01:46:50 AM
Good on them. I'm not a huge fan of their sheaths (I abhor velcro in most uses) but it's good to know they stand behind their products.
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Gerber Warrenty is amazing!
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