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How do I explain this to LM?

cody6268 · 6 · 1706
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us Offline cody6268

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How do I explain this to LM?
on: September 19, 2016, 12:10:39 AM
Back earlier in the summer, my grandfather hired a guy to help do some harder jobs, even though I was competent.  Unfortunately, that same guy was hard on our tools. First of all, he broke a fiberglass handled hammer. Secondly, he broke my ST300, and snapped one of the jaws right off the pliers. Should have made him cough up the $30 the tool cost me.  Also, it seems the lock on the handle with the plain edged blade is a little loose--which it's been that way since new.


So, how exactly do I explain that issue to LM on the warranty form?
Merit Badges Participate in a Challenge thread, carry a Buck knife or tool, and post a photo every day for 30 consecutive days. Participate in a Challenge and post a photo of a Utility Knife for thirty (30) consecutive days. Start a new thread with photos of your chainsaws Participate in a Challenge thread and post a photo of a SAK-alike, aka multi-layered, knife-based pocket tools for thirty (30) consecutive days. In this challenge,  carry one(1) Pliers-based or Non-pliers multitool that we always have prejudice against, hate or even fear and post a picture everyday for 30 days Participate in a Challenge thread and post a photo of a 'folding hunter' knife that isn't a Buck 110 for thirty (30) consecutive days. Participate and contribute in Challenge thread and post a photo of either an Axe, MT/Folding knife or Fixed blade (picked at the beginning of challenge) for thirty (30) consecutive days. Participate in a Challenge thread and post a photo of a Spyderco knife for thirty (30) consecutive days. Start a new thread with photos of your titanium gear with a multitool or sak Participate  in Challenge thread and post a photo of a SAK Soldier for thirty (30) consecutive days. Participate in a challenge thread and post a photo of a SAK Cybertool (any variant), Swisschamp, Champion or Toolchest for thirty (30) consecutive days. Participate  in Challenge thread and post a photo of a Fieldmaster SAK for thirty (30) consecutive days. Participate  in Challenge thread and post a photo of a Buck 112 Ranger for thirty (30) consecutive days. Start a new thread and post a photo of the 110 knife for thirty (30) consecutive days. Start a new thread and post a photo of the leatherman (supertool, core, hacks) for thirty (30) consecutive days. Start a new thread and post a photo of the multitool for thirty (30) consecutive days. Start a new thread and post a photo of the multitool for thirty (30) consecutive days. Start a new thread and post a photo of a flashlight as part of your EDC Start a new thread and post a photo of a traditional folder for thirty (30) consecutive days. Start a new thread and post a photo of the Vic Huntsman for thirty (30) consecutive days. Start a new thread with photos of your zip ties in use

us Offline SteveC

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Re: How do I explain this to LM?
Reply #1 on: September 19, 2016, 12:26:54 AM
Tell them it's broken and to fix or replace.

They will send you a new ST.
Merit Badges Start a new thread and post a photo of the Leatherman MiniTool for thirty (30) consecutive days. Start a new thread and post a photo of the multitool for thirty (30) consecutive days. Start a new thread and post a photo of the 110 knife for thirty (30) consecutive days. Start a new thread with a photo of a blood blister and Mr Pinchy (Gerber Multiplier) Participate and contribute in Challenge thread and post a photo of a different blade each day for thirty (30) consecutive days. Participate  in Challenge thread and post a photo of a Buck 112 Ranger for thirty (30) consecutive days. Participate  in a Challenge thread and post a photo of a LM Pocket Survival Tool for thirty (30) consecutive days. Start a new thread and post a photo of the LM Crunch  Multitool for fifteen (15) consecutive days. Participate in a challenge by carrying  a GEC knife and post a photo of it  for thirty (30) consecutive days. Start a new thread and post a photo of the leatherman (supertool, core, hacks) for thirty (30) consecutive days. Start a new thread and post a photo of the multitool for fifteen (15) consecutive days. Complete a 30 day challenge for carrying a different Multi tool each day of the week based on one of the daily carry threads Start a new thread and post a photo of the multitool for thirty (30) consecutive days. Start a new thread and post a photo of any gear for thirty (30) consecutive days during the MTo anniversary month. Start a new thread and post a photo of a traditional folder for thirty (30) consecutive days. Start a new thread and post a photo of the discontinued sak/mt for thirty (30) consecutive days. Must start a thread showing a photo of at least eight BO tools Start a new thread and post a picture of fire making kit or fire with a multitool Must post a step by step pictorial of a knife or multitool modification (scale swap not included) Start a new thread with a photo of a modded knife or multitool with your EDC Participate in a challenge by carrying  a Leatherman Pulse or ST200 and post a photo of it  for thirty (30) consecutive days.

wales Offline hiraethus

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Re: How do I explain this to LM?
Reply #2 on: September 19, 2016, 12:28:39 AM
Quote
This warranty covers only the original/primary owner and does not cover abuse ... or unreasonable use of your Leatherman product.
http://www.leatherman.com/support-warranty.html
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us Offline JBW1

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Re: How do I explain this to LM?
Reply #3 on: September 19, 2016, 12:39:17 AM
I've never had to prove that I was the original owner. Worst that can happen is they send it back to you and you're out the shipping cost. But more than likely they will take care of you. Keep the explanation to a min. No need to put all that, just state the problems, and get insured shipping.

hk Offline aurabattler

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Re: How do I explain this to LM?
Reply #4 on: September 19, 2016, 02:32:52 AM
Quote from: cody6268 on September 19, 2016, 12:10:39 AM
Back earlier in the summer, my grandfather hired a guy to help do some harder jobs, even though I was competent.  Unfortunately, that same guy was hard on our tools. First of all, he broke a fiberglass handled hammer. Secondly, he broke my ST300, and snapped one of the jaws right off the pliers. Should have made him cough up the $30 the tool cost me.  Also, it seems the lock on the handle with the plain edged blade is a little loose--which it's been that way since new.


So, how exactly do I explain that issue to LM on the warranty form?
No you dont have to.  You only tell what the problems are but you don't need to tell why while they won't ask.  Not even the international distributors here.

us Offline Poncho65

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Re: How do I explain this to LM?
Reply #5 on: September 19, 2016, 04:06:30 AM
A legitimate break is a just enough cause no matter who broke it or how :cheers:

Just go to the link Hiraethus provided above fill it out print it and send it on it's merry way :D

Also never let that guy near any of your stuff ever again :ahhh :ahhh :ahhh :D
Merit Badges Find him! Post your pocket dump photos then challenge two more members who must post their pocket dump photos within 24hrs for you to get the badge. Must update or add a page on the Multitool.org Multitool Encyclopedia Participate in a Challenge thread, carry a ratcheting tool, and post a photo every day for 30 consecutive days. Participate in a Challenge thread, carry a Leatherman Bond, and post a photo every day for 30 consecutive days. Carry an orange item and post a picture of it everyday for 30 days. Start a thread with a photo of at least ten OPT's in your collection Participate in a challenge by carrying  a Leatherman Pulse or ST200 and post a photo of it  for thirty (30) consecutive days. Start a new thread and post a photo of the Leatherman MiniTool for thirty (30) consecutive days. In this challenge,  carry one(1) Pliers-based or Non-pliers multitool that we always have prejudice against, hate or even fear and post a picture everyday for 30 days Using EDC items randomly selected with a poker hand, post a photo of your EDC or a component of the EDC that got used during the course of the day for 4 weeks (or 30 consecutive days) In the spirit of the Batman utility belt. A 30 day challenge were you have to have at least 2 things clipped to your belt (preferably more). Start a thread and post a picture of your clipped gear each day for 30 days. Participate  in a Challenge thread and post a photo of a Leatherman Skeletool for thirty (30) consecutive days. Only for the 14th year Anniversary Challenge. Post a photo of any gear for thirty (30) consecutive days during the MTo anniversary month. You have one of your pictures in the 2020 calendar or in top three of the calendar poll in any month of the given year. Participate  in a Challenge thread and post a photo of a LM Pocket Survival Tool for thirty (30) consecutive days. Start a new thread and post a photo of the multitool for thirty (30) consecutive days. Start a new thread and post a photo of the LM Crunch  Multitool for fifteen (15) consecutive days. Start a new thread and post a photo of the keychain for thirty (30) consecutive days. Start a new thread and post a photo of the multitool for thirty (30) consecutive days. You have one of your pictures in the 2019 calendar or in top three of the calendar poll in any month of the given year.

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