Welcome, Guest. Please login or register.
Did you miss your activation email?

Login with username, password and session length
+-

Hello Lurker! Remove this ad by logging in.


Will Gerber fix this blade for me? 1356

No Life Club Posts: 1,723
Will Gerber fix this blade for me?
« on: November 01, 2016, 05:36:33 AM »
If I send the MP600 Pro Scout back to Gerber, you guys think they'll fix that blade??




It was like that when I got it...



Sent from my Nexus 6 using Tapatalk


Absolutely No Life Club Posts: 15,074 I'm not a pessimist, I'm an experienced optimist!
Re: Will Gerber fix this blade for me?
« Reply #1 on: November 01, 2016, 05:45:41 AM »
You bought it brand new from a store like that?


My current users:
Victorinox: - Spirit X, Climber Small, Alox Rambler, Orig. Outdoorsman, Voyager Lite, CT34 & 41, Compact, Manager, Salesman, + mods (Sheepsfoot Duke & Mega84)
Wenger: - Traveler, PTC + mods (Brian)
Gerber: - Balance, Dime + mods (MP426**, DEsTroyer, MP6000**, TurboDiesel**, Neutered Octane**)
Leatherman: - Sideclip, KF4, + mods (Fuse-ilier**, Knifeless Wave**)
Others: - Vise Grips LC6
** = knifeless
Absolutely No Life Club Posts: 13,604
Re: Will Gerber fix this blade for me?
« Reply #2 on: November 01, 2016, 05:57:27 AM »
I'm sure someone has a spare blade.  Is it SOG that sells individual parts?  Would a SOG blade fit? 

Esse Quam Videri
No Life Club Posts: 1,723
Re: Will Gerber fix this blade for me?
« Reply #3 on: November 01, 2016, 07:40:45 AM »
You bought it brand new from a store like that?
No...it was given to me by an eBay seller to make up for something.  I was told ahead of time the blade was bad.



Sent from my Nexus 6 using Tapatalk

Absolutely No Life Club Posts: 15,074 I'm not a pessimist, I'm an experienced optimist!
Re: Will Gerber fix this blade for me?
« Reply #4 on: November 01, 2016, 08:26:19 AM »
You bought it brand new from a store like that?
No...it was given to me by an eBay seller to make up for something.  I was told ahead of time the blade was bad.

Ah, I see  :tu:

I'm sure someone has a spare blade.  Is it SOG that sells individual parts?  Would a SOG blade fit?

Different locking mechanism, it could be modified, but someone over that side of the pond will surely have a spare Gerber blade  :)


My current users:
Victorinox: - Spirit X, Climber Small, Alox Rambler, Orig. Outdoorsman, Voyager Lite, CT34 & 41, Compact, Manager, Salesman, + mods (Sheepsfoot Duke & Mega84)
Wenger: - Traveler, PTC + mods (Brian)
Gerber: - Balance, Dime + mods (MP426**, DEsTroyer, MP6000**, TurboDiesel**, Neutered Octane**)
Leatherman: - Sideclip, KF4, + mods (Fuse-ilier**, Knifeless Wave**)
Others: - Vise Grips LC6
** = knifeless
Global Moderator Absolutely No Life Club Posts: 10,526 Join us! Embrace the Flicky Faith!
Re: Will Gerber fix this blade for me?
« Reply #5 on: November 01, 2016, 05:11:28 PM »
I think I have a spare floating around actually. Let me take a took and I'll PM you. :tu:

There's no such thing as "Too pretty to carry".  There's only "Too pretty NOT to carry"...... >:D
Head Turd Polisher Administrator He who has the most nuts, wins! Posts: 57,827 Optimum instrumentum est inter aures
Re: Will Gerber fix this blade for me?
« Reply #6 on: November 05, 2016, 08:21:49 PM »
Gerber likely would fix the blade- that is what their warranty department does, but it seems a bit unfair to expect them to.  I am glad that someone else is willing to step up and send you a blade, because I just don't see this as a warranty issue- aka, not Gerber's fault.  I know you aren't intending to take advantage of them, but I really hate seeing folks selling tools that are abused then just saying "well the company will take care of it" or worse, expecting Gerber to replace it just so you can sell it.

As I said, I know that isn't your intention, but it is something I have seen played out many times over with a bunch of different people. 

Imagine wanting to sell your car, and taking it to a dealership and expecting them to fix everything that is wrong with it, and clean it up absolutely free so someone can make more money off it.  Or replacing it with a current model.

Def

NEW!   NEW!   NEW!   NEW!   NEW!   NEW!   NEW!


NEW PRODUCTS ADDED DAILY!
No Life Club Posts: 1,723
Re: Will Gerber fix this blade for me?
« Reply #7 on: November 05, 2016, 08:49:03 PM »
I actually meant cleaning the blade up and sharpening it properly. If they wanted to replace the blade, great. If someone has a nice blade to sell, that would definitely be my first choice. I'm not wanting to take advantage of Gerber, just want to get the blade usable.

Sent from my Nexus 6 using Tapatalk

Head Turd Polisher Administrator He who has the most nuts, wins! Posts: 57,827 Optimum instrumentum est inter aures
Re: Will Gerber fix this blade for me?
« Reply #8 on: November 06, 2016, 02:57:45 AM »
I didn't mean to suggest you did.  Just some folks do and that's a frustration of mine.  :D

Def

NEW!   NEW!   NEW!   NEW!   NEW!   NEW!   NEW!


NEW PRODUCTS ADDED DAILY!
No Life Club Posts: 1,723
Re: Will Gerber fix this blade for me?
« Reply #9 on: November 06, 2016, 02:58:32 AM »
I didn't mean to suggest you did.  Just some folks do and that's a frustration of mine.  :D

Def
Gotcha!  I agree with you on that!

Sent from my Nexus 6 using Tapatalk

Absolutely No Life Club Posts: 6,014 Not taking any more orders.
Re: Will Gerber fix this blade for me?
« Reply #10 on: November 06, 2016, 04:40:51 AM »
They would fix it no questions asked. Gerber has the best warranty department out there. I've sent many a tool that I broke and they always made it perfect.


Sent from my iPhone using Tapatalk
Global Moderator Absolute Zombie Club Posts: 37,238
Re: Will Gerber fix this blade for me?
« Reply #11 on: November 06, 2016, 05:04:44 AM »
Only time I have had experience with warranty was when I emailed them to ask about buying another screw for my EAB knife and they asked for my address and sent me 3 or so extra :cheers: :o Great bunch there :tu: Wished they could update the design about the EAB though as it is very easy to loose that screw :facepalm: Sorry :b2t:

Head Turd Polisher Administrator He who has the most nuts, wins! Posts: 57,827 Optimum instrumentum est inter aures
Re: Will Gerber fix this blade for me?
« Reply #12 on: November 06, 2016, 01:15:29 PM »
I have had good results with Gerber's warranty department too.  They have gone above and beyond for me, in providing a replacement spring for an MP800 without requiring me to send it in- although their policy is to not send out parts usually, they were very reasonable and helpful.  I love when a company allows their people to break from the approved operations manual and help people out who would otherwise fall through the cracks.

Def

NEW!   NEW!   NEW!   NEW!   NEW!   NEW!   NEW!


NEW PRODUCTS ADDED DAILY!
No Life Club Posts: 1,723
Re: Will Gerber fix this blade for me?
« Reply #13 on: February 02, 2017, 03:42:02 PM »
If I send the MP600 Pro Scout back to Gerber, you guys think they'll fix that blade??

(Image removed from quote.)(Image removed from quote.)(Image removed from quote.)


It was like that when I got it...



Sent from my Nexus 6 using Tapatalk
Well, reading thru the MTO wiki, I see my Gerber is actually an earlier version, the Multi lock Scout.  The MP600 Pro Scout has a Wharncliffe blade, mine does not.



Sent from my Nexus 6 using Tapatalk

No Life Club Posts: 1,723
Re: Will Gerber fix this blade for me?
« Reply #14 on: February 03, 2017, 04:29:40 PM »
I sent an email with pictures to Gerber. I explained I got the tool with the knife blade already damaged. They replied to send it in and they will still fix it for free!

Awesome!!!



Sent from my Nexus 6 using Tapatalk

Head Turd Polisher Administrator He who has the most nuts, wins! Posts: 57,827 Optimum instrumentum est inter aures
Re: Will Gerber fix this blade for me?
« Reply #15 on: February 05, 2017, 03:23:21 AM »
That's great to hear!

I had been wondering what was going on with this tool.  You have to love a company that stands behind their stuff no matter what!   :tu:

Def

NEW!   NEW!   NEW!   NEW!   NEW!   NEW!   NEW!


NEW PRODUCTS ADDED DAILY!
No Life Club Posts: 1,723
Re: Will Gerber fix this blade for me?
« Reply #16 on: February 05, 2017, 04:35:29 AM »
I've been without internet or printer since we moved into our new house. Finally got internet last week and my wife is coming home with a new printer tomorrow. So I can buy and print off shipping label....I HATE going to post office!!!

Will get it shipped soon!

Sent from my Nexus 6 using Tapatalk

Absolutely No Life Club Posts: 13,604
Re: Will Gerber fix this blade for me?
« Reply #17 on: February 05, 2017, 07:20:18 AM »
I sent an email with pictures to Gerber. I explained I got the tool with the knife blade already damaged. They replied to send it in and they will still fix it for free!

Awesome!!!



Sent from my Nexus 6 using Tapatalk

Good on Gerber  :like:

Esse Quam Videri
Head Turd Polisher Administrator He who has the most nuts, wins! Posts: 57,827 Optimum instrumentum est inter aures
Re: Will Gerber fix this blade for me?
« Reply #18 on: February 06, 2017, 03:39:46 AM »
Welcome back!

I had three printers that I couldn't give away a little while ago.  They still had ink and everything. I just bought one printer that did everything each of the other printers did individually.

 ::)

Def

NEW!   NEW!   NEW!   NEW!   NEW!   NEW!   NEW!


NEW PRODUCTS ADDED DAILY!
Absolute Zombie Club Posts: 20,185 What's the matter, kid? Don't ya like clowns?
Re: Will Gerber fix this blade for me?
« Reply #19 on: February 06, 2017, 06:47:24 AM »
Gerbers customer service is truly excellent. I have been through a ton of companies warranty claims and Gerbers is the best by far. I have never once had a bad experience. I cannot say the same for all the other top companies.

I'm the milk man!
Head Turd Polisher Administrator He who has the most nuts, wins! Posts: 57,827 Optimum instrumentum est inter aures
Re: Will Gerber fix this blade for me?
« Reply #20 on: February 06, 2017, 01:49:58 PM »
Gerbers customer service is truly excellent. I have been through a ton of companies warranty claims and Gerbers is the best by far. I have never once had a bad experience. I cannot say the same for all the other top companies.

I agree for the most part.  I have only dealt with Gerber's Customer Service once, and they went above and beyond for me, locating and providing a part for a broken, discontinued tool that they sent me, despite them having rules against sending parts out.

And, amongst the other major brands, I have only really had one bad experience, but that has been reasonably well documented here in the past and no reason to bring it back up.

Def

NEW!   NEW!   NEW!   NEW!   NEW!   NEW!   NEW!


NEW PRODUCTS ADDED DAILY!
No Life Club Posts: 1,723
Re: Will Gerber fix this blade for me?
« Reply #21 on: February 16, 2017, 10:56:07 PM »
Well, got my tool returned from Gerber...Kind of what I figured would happen...
]https://uploads.tapatalk-cdn.com/20170216/eb01c7dfde2263131d92942935578e34.jpg[/img]

Sent from my Nexus 6 using Tapatalk
« Last Edit: February 17, 2017, 12:22:27 AM by zrxoa1 »
No Life Club Posts: 1,723
Re: Will Gerber fix this blade for me?
« Reply #22 on: February 16, 2017, 10:57:37 PM »
Good people!  I would have been fine with them fixing my tool and sending it back. This is pretty cool!

Sent from my Nexus 6 using Tapatalk

Jr. Member Posts: 79 Damsel in this dress
Re: Will Gerber fix this blade for me?
« Reply #23 on: February 17, 2017, 12:18:56 AM »
Might want to hide your address in that first photo.

Danielle
No Life Club Posts: 1,723
Re: Will Gerber fix this blade for me?
« Reply #24 on: February 17, 2017, 12:22:45 AM »
Might want to hide your address in that first photo.

Danielle
Thanks. Didn't pay attention!

Sent from my Nexus 6 using Tapatalk

No Life Club Posts: 1,723
Re: Will Gerber fix this blade for me?
« Reply #25 on: February 17, 2017, 01:26:12 AM »
Yeah, I'm at work and posted that quickly. Didn't think you could see my address. :tu:

Sent from my Nexus 6 using Tapatalk

Head Turd Polisher Administrator He who has the most nuts, wins! Posts: 57,827 Optimum instrumentum est inter aures
Re: Will Gerber fix this blade for me?
« Reply #26 on: February 17, 2017, 01:37:33 PM »
I'm glad to see they fixed it for you!

The MP600 is a great tool and I hope you get lots of use out of it.  I have never babied mine, and it has seen a lot of use and never failed me once.

Def

NEW!   NEW!   NEW!   NEW!   NEW!   NEW!   NEW!


NEW PRODUCTS ADDED DAILY!
No Life Club Posts: 1,723
Re: Will Gerber fix this blade for me?
« Reply #27 on: February 17, 2017, 01:57:06 PM »
I'm glad to see they fixed it for you!

The MP600 is a great tool and I hope you get lots of use out of it.  I have never babied mine, and it has seen a lot of use and never failed me once.

Def
Grant,

I messed up my post... They actually sent me a brand new MP600 Pro Scout back.

Awesome company!




Sent from my Nexus 6 using Tapatalk
« Last Edit: February 17, 2017, 01:59:54 PM by zrxoa1 »
Head Turd Polisher Administrator He who has the most nuts, wins! Posts: 57,827 Optimum instrumentum est inter aures
Re: Will Gerber fix this blade for me?
« Reply #28 on: February 20, 2017, 03:20:16 AM »
Well slap my smurf and call me Amy, you really can't argue with a result like that!

Def

NEW!   NEW!   NEW!   NEW!   NEW!   NEW!   NEW!


NEW PRODUCTS ADDED DAILY!
Global Moderator Absolute Zombie Club Posts: 31,699
Re: Will Gerber fix this blade for me?
« Reply #29 on: March 07, 2017, 08:52:43 AM »
Well slap my smurf and call me Amy, you really can't argue with a result like that!

Def

 


 

Operational Funds

Keep the Unworkable working! Donate with PayPal!
November Goal: $275.00
Due Date: Nov 30
Total Receipts: $405.43
PayPal Fees: $24.41
Net Balance: $381.02
Above Goal: $106.02
Site Currency: USD
139% 
November Donations

Community Links

Powered by EzPortal
© 2017 Defender Web & Tool