Not to throw gasoline on this topic, but it never ceases to amaze me that people subject their belongings to use far beyond that which was intended and for which the item was designed, and when things go awry, expect somebody else (the manufacturer) to pay for the damages.Busted blade, unusable file, twisted pliers: Tell me why that shouldn't scream "abuse" to me.
...Busted blade, unusable file, twisted pliers: Tell me why that shouldn't scream "abuse" to me.
I have tools that have that much flex in the pliers from use and I never abuse mine seems as though the OP has just been using it regularly to me (the only thing may be the broken blade ) but it has gotten to the point that it isn't usable for him anymore As long as he is the one to have done this to the tool I don't see why he shouldn't receive the same service for it as we do in the US
Leatherman has made it clear to us that we get the same warranty as in US. Stores that managed taking warranty tools to service centre for their customers were charging 5 sheqel handling fee, about one dollar, and Leatherman frowned on that. Put pressure on the home office. They tend to very good customer service. Maybe Bulgaria is a small market, but still...A certain famous gear/knife reviewer specifically mentioned buying a broken Leatherman at a military surplus store. The proprietor was wise to him and charged him assuming the customer would invoke the warranty. Shady business? Can Leatherman tell production year from the tool? Hmmm.
If you have no luck with Leatherman, please let me know. I have contacts within the company I can try, and if all else fails, send me the tool and I will send it in to them for repair for you.Def
how to put pressure, leatherman america not reply to my email i send 5 days ago !!!!