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Leatherman Surge broken!

Gforcejames · 9 · 2254
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Offline Gforcejames

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Leatherman Surge broken!
on: June 21, 2017, 02:59:03 PM
Has anyone had this happen before, was using it and the handle just went all floppy. Found this crack in the handle, I guess I'll find out how good leathermans UK warranty is.

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us Offline Poncho65

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Re: Leatherman Surge broken!
Reply #1 on: June 21, 2017, 03:05:21 PM
 :o

I have heard of this problem a few times and it is definitely a manufacturing defect :facepalm: Hope they take good care of you with the warranty as this is what kind of stuff it should cover :tu: I have heard mostly good things about Whitby (the UK distributor still I think :think: ) Good luck either way :salute:
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us Offline Aloha

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Re: Leatherman Surge broken!
Reply #2 on: June 21, 2017, 03:14:58 PM
Yeah thats never good.   I would think a New Surge should be in your future.  Let us know how you are treated. 
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us Offline SteveC

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Re: Leatherman Surge broken!
Reply #3 on: June 21, 2017, 03:16:25 PM
Ouch, hopefully you will get a new replacement.
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wales Offline Smashie

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Re: Leatherman Surge broken!
Reply #4 on: June 21, 2017, 06:45:21 PM
Not seen a Surge break there before, I've got 3 of them and haven't busted one yet (famous last words!).


So when you get the replacement attack the replaceable cutters with a grinder to reclaim the lost space :tu:
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gb Offline Zed

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Re: Leatherman Surge broken!
Reply #5 on: June 21, 2017, 06:54:40 PM
Send it in mate there send you a spanking new one  :salute:
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Offline Gforcejames

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Re: Leatherman Surge broken!
Reply #6 on: June 21, 2017, 06:55:57 PM
Will be sending it in tomorrow, all packaged up ready. Was surprised as its always been brilliant, trust me to break one though.

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bg Offline Kazaril

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Re: Leatherman Surge broken!
Reply #7 on: June 21, 2017, 07:15:32 PM
This is common problem , i seen with your 5 piece broke there, send it to waranty thay change it with new model :)
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gb Offline AimlessWanderer

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Re: Leatherman Surge broken!
Reply #8 on: June 21, 2017, 08:14:50 PM
Once you cold fold sheet metal (taken it's past it's yield point) you have already weakened it. Occasionally a less than fully homogenous piece of steel or one with a slightly lower than normal ductility will be overly strained by the bend and leave it cracked, or prone to cracking. When I first cut my teeth in engineering, I was working in a drawing office designing sheet metalworking machinery. I have seen a lot of materials tear or induce fissures around bends. It happens :shrug:

This is no fault of Leatherman's, it's just one of the few bits of metal that didn't take the bend well, and the reason warranties exist. One of those faults that only becomes apparent with the passage of time.

Send it straight in, they'll get it sorted for you.  :tu:


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