Quote from: Glockfan on December 04, 2017, 08:02:24 PMQuote from: Exeter on December 04, 2017, 10:17:49 AMLive chat? What's that, where? I did not see anything like that on their website.It’s the round button, bottom right corner.Yeah, I just finished a chat with them. After you mentioned this business hours thing, I checked it again, and voila, it turned out that because of the time difference, I just looked at the wrong times. Thank you for the tip!
Quote from: Exeter on December 04, 2017, 10:17:49 AMLive chat? What's that, where? I did not see anything like that on their website.It’s the round button, bottom right corner.
Live chat? What's that, where? I did not see anything like that on their website.
Hi,from what I know, for people leaving outside US, the broken tool must be sent to distributor and customer pays only for postage to distributor. Is it normal for the distributor to ask customer to cover the postage of the tool to US as well? Or they have to bare that cost?
Quote from: mybabybook on December 08, 2017, 01:07:14 PMHi,from what I know, for people leaving outside US, the broken tool must be sent to distributor and customer pays only for postage to distributor. Is it normal for the distributor to ask customer to cover the postage of the tool to US as well? Or they have to bare that cost?For us here that is the case, or at least that was the case the one time my tool was sent off to Portland through the local distributor. I only had to pay for the shipping to the local LM dealer and the return from them when it was repaired.Is your local distributor asking for the US shipping as well, or this only a theoretical question?
Quote from: Exeter on December 08, 2017, 01:21:43 PMQuote from: mybabybook on December 08, 2017, 01:07:14 PMHi,from what I know, for people leaving outside US, the broken tool must be sent to distributor and customer pays only for postage to distributor. Is it normal for the distributor to ask customer to cover the postage of the tool to US as well? Or they have to bare that cost?For us here that is the case, or at least that was the case the one time my tool was sent off to Portland through the local distributor. I only had to pay for the shipping to the local LM dealer and the return from them when it was repaired.Is your local distributor asking for the US shipping as well, or this only a theoretical question?Yes, they are asking to pay for the shipping to US as well, which is about 20EUR. I think that it is too hight considering they are sending bulk returns and also that they should be responsible for the return shipping cost from distributor to US leatherman.
Pretty nice experience if you ask me, and in this case I feel the distibutor outdid the parent company in helpfulness.I just started familiarizing with the tool, in a couple of days I guess I'll post an initial review as well. (On a relevant thread of course. )
Got a reply from leatherman which was pretty disappointing. They say that if distributor is requiring the fee, then it is OK. What is more disturbing, is that the distributor is asking for a postage fee that is 3 times higher than what post is asking for.
I got it used, and I know a lot of people frown on sending second hand tools in for warranty repair. But this is about the only way I could have a Charge. I do sort of feel bad, but I have zero intention to ever sell or try to profit from their work to fix or replace it. So it'll just keep another tool in use.Plus I have purchased many tools from them. So I'm excited. The guide issue was bad enough to keep the tool from folding up correctly and it drove me crazy to carry as is. Tried for 8 months
Quote from: Higgins617 on December 07, 2017, 03:55:40 PMI got it used, and I know a lot of people frown on sending second hand tools in for warranty repair. But this is about the only way I could have a Charge. I do sort of feel bad, but I have zero intention to ever sell or try to profit from their work to fix or replace it. So it'll just keep another tool in use.Plus I have purchased many tools from them. So I'm excited. The guide issue was bad enough to keep the tool from folding up correctly and it drove me crazy to carry as is. Tried for 8 months I never understood this. If Leatherman warranties the tool itself who cares how many owners its had?
If someone buys a tool that has been abused really cheap though, how is that Leatherman's duty to make it right for the new owner?
If it's deemed worthy of warranty repair I don't see it making a large difference who is sending it in.
Sorry if people don't like sending in a second hand tool, but at the time there was no chance I could swing the price of buying a new charge, and I got so ahead of myself that I didn't realize the plier guide was broken. Now the refurbed tool is going back to someone who's a MT freak who will keep it forever.
I managed to snap the awl on my leatherman surge. any experience of this being a warranty claim?
Got the/a Charge back, all told just under a month from me shipping it our to me receiving it.