Just want to give a big thumbs up for North Face warranty.
In May I sent in a 12 year old old Nuptse Down Jacket that the front zipper had broken on. While I was at it I figured I would send in my old Gore-tex ski bibs that are almost 30 years old. I wasn't holding much hope that they would do anything about those. The Gore-tex was failing and it they had a couple of broken zippers. I took both into my local North Face store and they took care of shipping them for me.
The other day I got the Jacket back with a nicely replaced zipper. There was a note saying that they couldn't fix the Bibs as they were too old but to call them to discus my options. I called them and was told that they could give me 50% of of a replacement pair or just send my old pair back. Well I don't ski anymore and don'y really need a new pair so I said thank you but just send then back. It was worth a try
Later on that day I got an E-mail from North Face with a link to an online gift card for $300 good at any North Face store or online for anything I want.
I was shocked to say the least
Way to go North Face !