Thanks for the full explanation That E-mail from Shelley should have been the first response from Leatherman. I hope you are happy with the replacement you get and can move past your initial disappointment with Leatherman I hope you stick around here as well as this is a great forum.
I should add something about the black oxide. While it was no concern to me if it ALL came off here's some info from my years of applying it... cold and hot applications. Through my research of Leatherman's oxide covered tools the biggest complaint I've found is that it comes off for a period. This is called "Smutting" and it shouldn't happen. It's from improperly cleaned stainless prior to coating. It's done much like chrome plating as its immersed in a hot alkali solution (it can be done cold but has less humidity resistance and corrosion concerns). It's then spun with oil, wax, or lacquer. Improper cleaning of the stainless parts prior to being put into the solution causes the oxide to come off irregularly. I believe Leatherman uses this technique as a cosmetic one rather than functional. If the tool passed the "smut test " you wouldn't get oxide on you from handling. Because it would have been removed in the test. One good benefit of oxide is the extra lubrication and anti galling effects it has.Black oxide should only be removable with mechanical sanding or in a solution. I don't believe even acetone should be able to remove properly applied black oxide, but it would be evident in a pronounced smear and if mechanically removed sanding wear would be obvious and evident. In short if the object you have black oxide coated is done properly the base metal (stainless in this case) should be free of imperfections or residues and a stable base metal. The oxide should not be removable easily.
I would like to update with net rushes great service on the back end now. After sending the surge back last Thursday i just received an email that they didn't have the surge in stock, but that they will return my money and send me another Leatherman of my choosing with expedited shipping free of charge!
Hi. Names Ryan and I'm new here. I joined after being excited to finally get my first new Leatherman Surge. I had a gift card and ordered it from Amazon. After the 2 day shipping wait i opened it with much excitement and anticipation.... it was short lived. The inside the handle tools just flopped out, the end caps that are held in place with the security torx were loose, and the worst was one side of the handle doesn't "click" into place so when you close the pliers onto something once you try to open it the handle folds out before the pliers open. I wasn't too upset as one of the reasons i decided on leatherman was the 25yr warranty and the good reviews on said warranty. Unfortunately after emailing leatherman my response was "sorry you're disappointed in your purchase but since you bought this from Amazon and not leatherman directly you'll need contact the seller for any refund or replacement." Buyer beware. No where was it stated that Amazon wasn't a authorized dealer or that it would null the warranty. Extremely unsatisfied. I can't even use it out of the box with the pliers issue. Lesson learned.
Quote from: Ryan78matin on September 27, 2017, 06:17:39 PM Hi. Names Ryan and I'm new here. I joined after being excited to finally get my first new Leatherman Surge. I had a gift card and ordered it from Amazon. After the 2 day shipping wait i opened it with much excitement and anticipation.... it was short lived. The inside the handle tools just flopped out, the end caps that are held in place with the security torx were loose, and the worst was one side of the handle doesn't "click" into place so when you close the pliers onto something once you try to open it the handle folds out before the pliers open. I wasn't too upset as one of the reasons i decided on leatherman was the 25yr warranty and the good reviews on said warranty. Unfortunately after emailing leatherman my response was "sorry you're disappointed in your purchase but since you bought this from Amazon and not leatherman directly you'll need contact the seller for any refund or replacement." Buyer beware. No where was it stated that Amazon wasn't a authorized dealer or that it would null the warranty. Extremely unsatisfied. I can't even use it out of the box with the pliers issue. Lesson learned.No brainer- return to Amazon. This has nothing to do with Leatherman.
Wait, so is he saying that they gave him "another Leatherman of my choosing with expedited shipping free of charge!", the tool for free or the expedited shipping free?
they sent me a Leatherman Wave free of charge and with expedited shipping.
Sorry, I was going to post a pic from my phone but it says attachments too big? Anyone have this problem?