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Crazy fast customer service on my fixed blade 196

No Life Club Posts: 2,033 Yersinia Pestis & Campylobacter Jejuni!
Crazy fast customer service on my fixed blade
« on: February 25, 2019, 06:23:57 PM »
I have a first gen MT1 survival knife from the Spanish company Cudeman. The screws they used in the handle where painted black in their first generation of that knife, and as it turned out after years of neglect and abuse, susceptible to rust. Not a functional issue, but not looking all that great either.

So when I asked them last week Friday if I could buy some stainless screws, as used by all their newer models, they said I should keep my money in my wallet, and that they would send me a stainless set free of charge. Around 11am this morning - Monday - basically the next business day, I get a ring from an express delivery man at the door. The set of new screws already arrived at my place!
How fast is that! Crazy fast indeed!

I mounted them, and compared to the pic above with the old screws, my knife looks like new again,

Getting a freebie is a great way to start the week!
« Last Edit: February 25, 2019, 06:36:40 PM by microbe »

Once you go black you never go back
@blackdiamonds_42
No Life Club Posts: 2,134
Re: Crazy fast customer service on my fixed blade
« Reply #1 on: February 25, 2019, 07:17:32 PM »
That sure was fast, great customer service and even greater way to start the week :like:

Sent fra min FRD-L09 via Tapatalk

Point Of No Return Posts: 37,686
Re: Crazy fast customer service on my fixed blade
« Reply #2 on: February 25, 2019, 07:20:23 PM »
Nice one microbe  :like: :tu:

fail to prepare prepare to fail
Global Moderator Point Of No Return Posts: 36,185
Re: Crazy fast customer service on my fixed blade
« Reply #3 on: February 25, 2019, 07:23:18 PM »
:tu:   :like:
No Life Club Posts: 2,033 Yersinia Pestis & Campylobacter Jejuni!
Re: Crazy fast customer service on my fixed blade
« Reply #4 on: February 25, 2019, 07:42:15 PM »
Cheers guys.
This is my "tough as nails" beater knife. Digging in rocky soil, scraping moss out of the gutters, hacking stuff from roots to wood to plastic, ad-hoc sharpening on a ceramic tile, heck, it's sticking outside in the ground in a planter most of the year. The list of abuse  is long. This is marketed as a survival knife, but considering what I have put it trough over the years, it's more of a surviving knife. With the new screws, the fixed edge (re profiled it a few weeks ago), and a good clean with WD40, the thing looks like new again.

Once you go black you never go back
@blackdiamonds_42
Point Of No Return Posts: 37,686
Re: Crazy fast customer service on my fixed blade
« Reply #5 on: February 25, 2019, 07:45:06 PM »
It’s definitely a tough knife  :tu: :like:

fail to prepare prepare to fail
Zombie Apprentice Posts: 16,342 I'm not a pessimist, I'm an experienced optimist!
Re: Crazy fast customer service on my fixed blade
« Reply #6 on: February 25, 2019, 07:53:02 PM »
Superb! Good to hear they looked after you :tu:

Those Spanish knives often don't get the praise they deserve, through not being lavish supersteels or whatever. I've had an Andujar bowie, and now have a Muela, and they are very capable and well made knives. Never heard a bad word about Cudeman either.  :salute:



The cantankerous but occasionally useful member, formally known as 50ft-trad
Absolutely No Life Club Posts: 7,578
Re: Crazy fast customer service on my fixed blade
« Reply #7 on: February 25, 2019, 08:22:54 PM »
Excellent...that is customer service! It makes for repeat customer loyalty!  :like: :tu:
No Life Club Posts: 2,033 Yersinia Pestis & Campylobacter Jejuni!
Re: Crazy fast customer service on my fixed blade
« Reply #8 on: February 25, 2019, 08:43:12 PM »
Superb! Good to hear they looked after you :tu:

Those Spanish knives often don't get the praise they deserve, through not being lavish supersteels or whatever. I've had an Andujar bowie, and now have a Muela, and they are very capable and well made knives. Never heard a bad word about Cudeman either.  :salute:

True that. They may not use the latest and greatest steels, but the steels they come with (This one is plain ol' 440) are very easy to service, super stainless, and tough enough to hold up in most situations.
I have various supersteel pocket knives, but my outdoors knives all have more basic steels.

Once you go black you never go back
@blackdiamonds_42
Global Moderator Point Of No Return Posts: 35,568
Re: Crazy fast customer service on my fixed blade
« Reply #9 on: February 25, 2019, 08:47:10 PM »
 :like: :tu:
Zombie Apprentice Posts: 11,704
Re: Crazy fast customer service on my fixed blade
« Reply #10 on: February 25, 2019, 09:35:15 PM »
Awesome! :tu:

Buy now or regret later
No Life Club Posts: 1,073
Re: Crazy fast customer service on my fixed blade
« Reply #11 on: February 25, 2019, 11:59:21 PM »
Great result. Lucky the style/size wasn’t changed from one gen. to the next.  :tu:

Andrew
No Life Club Posts: 3,266
Re: Crazy fast customer service on my fixed blade
« Reply #12 on: February 26, 2019, 09:05:57 AM »
Very underrated knives at very reasonable prices, if I carried on collecting they'd have made up a large percentage  :salute:
Global Moderator Zombie Apprentice Posts: 17,226
Re: Crazy fast customer service on my fixed blade
« Reply #13 on: February 26, 2019, 03:01:31 PM »
It sure is nice to hear when companies stand behind their product and in this case react in a very quick manner with a request for newer hardware.   :salute:

Esse Quam Videri
Admin Team Zombie Apprentice Posts: 18,172 mmmmm SAKrelicious
Re: Crazy fast customer service on my fixed blade
« Reply #14 on: February 28, 2019, 12:14:54 PM »
It's heartening when companies treat you nice  :D That's a capable looking knife too  :cheers:

'Use the force Harry' - Gandalf

'Derail a thread and we'll come at you like a block of cheese'. Captain Mags and Sergeant Fuzzbucket of the Anti Derai.... mmmmmmm cheese
Absolutely No Life Club Posts: 6,368
Re: Crazy fast customer service on my fixed blade
« Reply #15 on: February 28, 2019, 11:39:49 PM »
Good to hear of the great customer service! :cheers:

Cool knife microbe! :like: :tu: :tu:

 

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