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I WAS, not very happy with Vic'

Douglas · 81 · 3389
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us Offline Butch

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Re: I WAS, not very happy with Vic'
Reply #60 on: February 17, 2018, 03:59:31 AM
 :think: :tu:
Shoot low sheriff, they're riddin' shetlands
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I would like to apologise to anyone I have not offended. Please be patient, I will get to you shortly.
Just a small personal observation.  ...........I would not be at all surprised that when God created the Earth & the heavens, that the SwissChamp was the tool he used. .............. :hatsoff:
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us Offline gerleatherberman

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Re: I WAS, not very happy with Vic'
Reply #61 on: February 17, 2018, 04:03:50 AM
Great news, Douglas!
Sometimes patience and persistence really do pay off! :climber:
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us Offline Butch

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Re: I WAS, not very happy with Vic'
Reply #62 on: February 17, 2018, 04:55:39 AM
Seriously, I'm really glad for you Doug........... :like: :climber:
Shoot low sheriff, they're riddin' shetlands
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I would like to apologise to anyone I have not offended. Please be patient, I will get to you shortly.
Just a small personal observation.  ...........I would not be at all surprised that when God created the Earth & the heavens, that the SwissChamp was the tool he used. .............. :hatsoff:
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us Offline Douglas

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Re: I WAS, not very happy with Vic'
Reply #63 on: February 17, 2018, 05:05:43 AM
I expected Vic' to step up and do right.  A company dose not hang around as long or grow to the global stature of Victorinox if they don't take care of the customer  I just could never have expected this.  Realy goes to show how far honest comunication (not politicaly correct Bull Sh!7) will go.
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nz Offline zoidberg

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Re: I WAS, not very happy with Vic'
Reply #64 on: February 17, 2018, 09:23:48 AM
That is very awesome Dougie.   :cheers:   Title edited as per request.   :tu:

mk Offline Deedee

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Re: I WAS, not very happy with Vic'
Reply #65 on: February 17, 2018, 11:07:09 AM
I was following this topic from the beginning, and i must say that i was surprised from the first title. Somehow i knew that it will end up like this  :cheers: .
I have very good experience with Victorinox customer service several times. Actually, I haven't seen better customer service. Their lifetime warranty is really great.
So far, i have more than 30 SAK's and my collection will keep on growing  :) . I'm glad that now you are "very happy with Vic"
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gb Offline Fuzzbucket

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Re: I WAS, not very happy with Vic'
Reply #66 on: February 17, 2018, 11:45:37 AM
Nice one Dougie - what a brilliant outcome!!!  :tu:
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nl Offline Ron Who

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Re: I WAS, not very happy with Vic'
Reply #67 on: February 17, 2018, 11:51:32 AM
 :tu: :like:
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us Offline Barry Rowland

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Re: I WAS, not very happy with Vic'
Reply #68 on: February 17, 2018, 12:15:47 PM
 :like: :like:
Barry
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ca Offline Greg Jones

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Re: I WAS, not very happy with Vic'
Reply #69 on: February 17, 2018, 01:09:57 PM
 :like:
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00 Offline Mechanickal

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Re: I WAS, not very happy with Vic'
Reply #70 on: February 17, 2018, 02:00:27 PM
Excellent! :2tu:
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us Offline ironraven

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Re: I WAS, not very happy with Vic'
Reply #71 on: February 17, 2018, 02:34:41 PM
Good to see them return to their normal selves. I hope the malfunctioning asset has been recycled.
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nl Offline Reinier

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Re: I WAS, not very happy with Vic'
Reply #72 on: February 17, 2018, 02:35:12 PM
Awesome!
With three different pouches? Goooooood.
You should seriously visit vicfan.com. All the hoopy froods are doing it.
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us Offline Nix

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Re: I WAS, not very happy with Vic'
Reply #73 on: February 17, 2018, 02:39:21 PM
What an unexpectedly nice outcome. I'm glad to see Victorinox make it awl good. Well done you, Douglas!  :salute:
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us Offline gustophersmob

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Re: I WAS, not very happy with Vic'
Reply #74 on: February 17, 2018, 03:41:49 PM
 :like:
If the trees blew down the wind and no one was around, would the alphabet song really go backwards?
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us Offline Douglas

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Re: I WAS, not very happy with Vic'
Reply #75 on: February 17, 2018, 04:25:49 PM
 :like: :like:
Thanks everyone.  I started this thread because I too was surprised by the response from CS.  I had dealt with Vic CS in the past with excelent results. I wanted some feedback from all of you to be certain I was not overreacting.  Your support and coments have been greatly appreciated.

 
Quote from: Reinier on February 17, 2018, 02:35:12 PM
Awesome!
With three different pouches? Goooooood.
Yah, and the best is the old school SNAP on the Swisstool pouch.   :cheers:
                     VIC,
JUST SAY NO TO VELCRO!!!!!
                    :rant:
"LOGIC!  My God, the man's talking about logic!  We're talking about Universal Armageddon!"
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us Offline VICMAN

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Re: I WAS, not very happy with Vic'
Reply #76 on: February 17, 2018, 04:35:11 PM
Quote from: Douglas on February 17, 2018, 03:33:02 AM
Now and update,

I am amazed at what I just recieved Next Day Air FedEx.
Needless to say I'm in Swisstool heavan. 
On top of all these shiny new Swisstools he is having the old ones sent back at no charge.  Maybe I'll try to mod them.

So now  I want to ask the Mods to change the title of this thread to

I WAS, not very happy with Vic'

Congratulations Douglas!  :like: :tu: :tu: :cheers: :cheers:

I am so glad to hear that they took care of you.
Merit Badges Start a new thread and post a photo of the multitool for thirty (30) consecutive days. Participate  in Challenge thread and post a photo of a MiniChamp SAK for thirty (30) consecutive days. Participate in a challenge thread and post a photo of a Victorinox 91mm XAVT/XL/XLT, 111mm Workchamp XL, Wenger/Delemont S54/Tool Chest Plus or Wenger Giant for thirty (30) consecutive days Start a new thread and post a photo of the 111mm sak for thirty (30) consecutive days. Start a new thread and post a photo of the minimal sak (2 layers or fewer) for thirty (30) consecutive days. Start a new thread with photos of at least 8 different 111mm models in your collection Start a new thread with photos of at least 5 different 111mm models in your collection Start a new thread and post a photo of an Executive or Director for thirty (30) consecutive days. Start a new thread and post a photo daily of any SAK 74mm or smaller ( you can switch it up daily ) for thirty (30) consecutive days. Start a new thread and post a photo of a Camper SAK for thirty (30) consecutive days. Must start a thread with a photo of your camo SAK Start a new thread and post a photo of a flashlight as part of your EDC Start a new thread and post a photo of the 110 knife for thirty (30) consecutive days. Start a new thread with photos of your Buck knives in use Post your pocket dump photos then challenge two more members who must post their pocket dump photos within 24hrs for you to get the badge. Must start a thread with a photo of your stayglow SAK

il Offline pomsbz

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Re: I WAS, not very happy with Vic'
Reply #77 on: February 17, 2018, 06:02:34 PM
Wow, really impressive!
"It is better to lose health like a spendthrift than to waste it like a miser." - Robert Louis Stevenson
Merit Badges Start a new thread and post a photo of a traditional folder for thirty (30) consecutive days. Join the brave and happy few, who choose a different path. Enter on the boulevard of broken dreams. Must post a step by step pictorial of a knife or multitool modification (scale swap not included) Must start new thread with photos of multitools (Magazine/Catalogue type photos) Must start a thread with a photo of your EDC watch Must start a thread with a photo of at least three (3) of your watches Start a new thread with a photo of a modded knife or multitool with your EDC Start a new thread with a photo of custom or non standard SAK scales in your collection Start a new thread with photos of camping, including those showing preferred camping equipment Start a new thread and post a photo of a flashlight as part of your EDC Start a new thread with photos of your titanium gear with a multitool or sak Start a new thread with photos of your zip ties in use Start a new thread with photos of your carabiners in use Start a new thread and post a picture of fire making kit or fire with a multitool Start a new thread showing photos of your outdoor cooking

ca Offline Grant Lamontagne

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Re: I WAS, not very happy with Vic'
Reply #78 on: February 18, 2018, 02:02:05 AM
I am glad to hear that this worked out for you!  Victorinox customer service is usually pretty amazing and i was very surprised to hear there was a problem.

It is good that they are using this issue to fix their own internal issues too.   :tu:

Def
Leave the dents as they are- let your belongings show their scars as proudly as you do yours.
Merit Badges Take part in the christmas pool or a rak type giveaway. Those wanting to say thank you for a rak may also nominate for the santa. For those who posted like a boss. Post your pocket dump photos then challenge two more members who must post their pocket dump photos within 24hrs for you to get the badge. Start a new thread with a photo of custom or non standard SAK scales in your collection Start a thread with a photo of a repair you made with duct tape Start a new thread including a photo of shooting at least two (2) different airguns and at least one (1) photo of target (airguns) Start a thread with a photo of at least ten OPT's in your collection Must start a thread with a photo of at least five (5) of your watches Must start a thread showing a photo of at least eight BO tools Start a thread with photos of at least 1 MTO branded tool in your collection Start a new thread showing photos of your outdoor cooking Must have a review written in the proper format and posted on the Main Site Start a new thread with a photo of at least 5 different Charge models in your collection

us Offline Poncho65

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Re: I WAS, not very happy with Vic'
Reply #79 on: February 18, 2018, 05:40:17 AM
Glad to see that this worked out very well, Doug :cheers: :like: :like:
Merit Badges Post your pocket dump photos then challenge two more members who must post their pocket dump photos within 24hrs for you to get the badge. Must update or add a page on the Multitool.org Multitool Encyclopedia Carry an orange item and post a picture of it everyday for 30 days. Start a thread with a photo of at least ten OPT's in your collection Participate in a challenge by carrying  a Leatherman Pulse or ST200 and post a photo of it  for thirty (30) consecutive days. Start a new thread and post a photo of the Leatherman MiniTool for thirty (30) consecutive days. In this challenge,  carry one(1) Pliers-based or Non-pliers multitool that we always have prejudice against, hate or even fear and post a picture everyday for 30 days Using EDC items randomly selected with a poker hand, post a photo of your EDC or a component of the EDC that got used during the course of the day for 4 weeks (or 30 consecutive days) In the spirit of the Batman utility belt. A 30 day challenge were you have to have at least 2 things clipped to your belt (preferably more). Start a thread and post a picture of your clipped gear each day for 30 days. Participate  in a Challenge thread and post a photo of a Leatherman Skeletool for thirty (30) consecutive days. Only for the 14th year Anniversary Challenge. Post a photo of any gear for thirty (30) consecutive days during the MTo anniversary month. You have one of your pictures in the 2020 calendar or in top three of the calendar poll in any month of the given year. Participate  in a Challenge thread and post a photo of a LM Pocket Survival Tool for thirty (30) consecutive days. Start a new thread and post a photo of the multitool for thirty (30) consecutive days. Start a new thread and post a photo of the LM Crunch  Multitool for fifteen (15) consecutive days. Start a new thread and post a photo of the keychain for thirty (30) consecutive days. Start a new thread and post a photo of the multitool for thirty (30) consecutive days. You have one of your pictures in the 2017 calendar or in top three of the calendar poll in any month of the given year. You have one of your pictures in the 2018 calendar or in top three of the calendar poll in any month of the given year. You have one of your pictures in the 2019 calendar or in top three of the calendar poll in any month of the given year. Start a new thread and post a photo of the multitool for thirty (30) consecutive days.

us Offline SteveC

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Re: I WAS, not very happy with Vic'
Reply #80 on: February 18, 2018, 05:43:34 AM
Excellent !     :tu:
Merit Badges Start a new thread and post a photo of the Leatherman MiniTool for thirty (30) consecutive days. Start a new thread and post a photo of the multitool for thirty (30) consecutive days. Start a new thread and post a photo of the 110 knife for thirty (30) consecutive days. Start a new thread with a photo of a blood blister and Mr Pinchy (Gerber Multiplier) Participate and contribute in Challenge thread and post a photo of a different blade each day for thirty (30) consecutive days. Participate  in Challenge thread and post a photo of a Buck 112 Ranger for thirty (30) consecutive days. Participate  in a Challenge thread and post a photo of a LM Pocket Survival Tool for thirty (30) consecutive days. Start a new thread and post a photo of the LM Crunch  Multitool for fifteen (15) consecutive days. Participate in a challenge by carrying  a GEC knife and post a photo of it  for thirty (30) consecutive days. Start a new thread and post a photo of the leatherman (supertool, core, hacks) for thirty (30) consecutive days. Start a new thread and post a photo of the multitool for fifteen (15) consecutive days. Complete a 30 day challenge for carrying a different Multi tool each day of the week based on one of the daily carry threads Start a new thread and post a photo of any gear for thirty (30) consecutive days during the MTo anniversary month. Start a new thread and post a photo of a traditional folder for thirty (30) consecutive days. Start a new thread and post a photo of the discontinued sak/mt for thirty (30) consecutive days. Must start a thread showing a photo of at least eight BO tools Start a new thread and post a picture of fire making kit or fire with a multitool Start a new thread with a photo of a modded knife or multitool with your EDC Must post a step by step pictorial of a knife or multitool modification (scale swap not included) Participate in a challenge by carrying  a Leatherman Pulse or ST200 and post a photo of it  for thirty (30) consecutive days. Only for the 14th year Anniversary Challenge. Post a photo of any gear for thirty (30) consecutive days during the MTo anniversary month.

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