I had an original 1994 Super Tool in pristine condition. The only issue was the saw; the (non-stainless steel) teeth had rusted away. Leatherman was going to replace the saw and I sent it in UPS. UPS lost it. They are going to pay me the cost of a Super Tool 300, but I'm still sad at the loss. First problem I have ever had with UPS.
Quote from: lew on February 15, 2018, 03:26:59 AMI had an original 1994 Super Tool in pristine condition. The only issue was the saw; the (non-stainless steel) teeth had rusted away. Leatherman was going to replace the saw and I sent it in UPS. UPS lost it. They are going to pay me the cost of a Super Tool 300, but I'm still sad at the loss. First problem I have ever had with UPS.This is like the museums art works: everytime they lend them for an external exhibition there is a chance of lost, damage or robbery.So, the less times your appreciated tools leave your house the more they will be secure.You always could have bought a replacement saw and have installed yourself, with Loki wrenches.Mail is a great risk of lost or "lost" (heavy=expensive >> Robbery)
I had an original 1994 Super Tool in pristine condition. UPS lost it.
Quote from: alexTOOL on February 15, 2018, 08:16:54 AMQuote from: lew on February 15, 2018, 03:26:59 AMI had an original 1994 Super Tool in pristine condition. The only issue was the saw; the (non-stainless steel) teeth had rusted away. Leatherman was going to replace the saw and I sent it in UPS. UPS lost it. They are going to pay me the cost of a Super Tool 300, but I'm still sad at the loss. First problem I have ever had with UPS.This is like the museums art works: everytime they lend them for an external exhibition there is a chance of lost, damage or robbery.So, the less times your appreciated tools leave your house the more they will be secure.You always could have bought a replacement saw and have installed yourself, with Loki wrenches.Mail is a great risk of lost or "lost" (heavy=expensive >> Robbery)Hey Alex,Please do not consider this offensive!But honestly, I don't think the OP needs a pointy finger in his direction now.If everyone does their job like they're supposed to, stuff like this wouldn't happen. You can't blame anyone for using the available services when it goes wrong.The only one to blame is the one(s) who lost the tool.Good thing they'll at least replace it though. No such luck here.
$11 from Roswell, GA, UPS ground.
Quote from: lew on February 15, 2018, 04:11:28 AM$11 from Roswell, GA, UPS ground.That seems rather expensive. I am surprised at why people use UPS to ship small packages or packages under 10 lbs. A USPS small flat-rate priority would have got to Oregon in 2-3 days with automatic $50 insurance.The OST still show up in new condition on eBay once in a while. They are not hard to find. You will find a replacement piece to fondle again soon. Just keep an eye out for it
Dude, I would probably make a federal case out of this. Politely, but still. With modern tracking methods, it is very rare that a package truly gets lost.Received a cell phone delivery last month and instead of the phone, the box had been opened, stuffed with UPS order forms, and 're-taped. UPS customer service tried to tell me that had happened at th phone company, like I was born last night.UPS is experiencing some real growing pains lately. Call them every day. Take the new Super Tool, but demand they find the package. Be polite, and kick it up to the next higher supervisor every call.
Quote from: ThundahBeagle on February 15, 2018, 07:04:52 PMDude, I would probably make a federal case out of this. Politely, but still. With modern tracking methods, it is very rare that a package truly gets lost.Received a cell phone delivery last month and instead of the phone, the box had been opened, stuffed with UPS order forms, and 're-taped. UPS customer service tried to tell me that had happened at th phone company, like I was born last night.UPS is experiencing some real growing pains lately. Call them every day. Take the new Super Tool, but demand they find the package. Be polite, and kick it up to the next higher supervisor every call. (Image removed from quote.)
Quote from: Mechanickal on February 15, 2018, 12:05:25 PMQuote from: alexTOOL on February 15, 2018, 08:16:54 AMQuote from: lew on February 15, 2018, 03:26:59 AMI had an original 1994 Super Tool in pristine condition. The only issue was the saw; the (non-stainless steel) teeth had rusted away. Leatherman was going to replace the saw and I sent it in UPS. UPS lost it. They are going to pay me the cost of a Super Tool 300, but I'm still sad at the loss. First problem I have ever had with UPS.This is like the museums art works: everytime they lend them for an external exhibition there is a chance of lost, damage or robbery.So, the less times your appreciated tools leave your house the more they will be secure.You always could have bought a replacement saw and have installed yourself, with Loki wrenches.Mail is a great risk of lost or "lost" (heavy=expensive >> Robbery)Hey Alex,Please do not consider this offensive!But honestly, I don't think the OP needs a pointy finger in his direction now.If everyone does their job like they're supposed to, stuff like this wouldn't happen. You can't blame anyone for using the available services when it goes wrong.The only one to blame is the one(s) who lost the tool.Good thing they'll at least replace it though. No such luck here.We've had tools go around the world here, passed from one member to another, all different countries, all different postal services, and they still got where they needed to be ...You can't blame someone for sending their tool (even a classic, or one with sentimental value) in for service, you pay UPS (or any other company) for getting your package where it needs to be, if it gets lost during this process, they're the ones to blame. Okay, maybe you could do the repair yourself, but then you'd need a replacement saw and the Loki wrenches, which you'd have to order and have them shipped to you, so either way, you would still depend on UPS (or any other company) to do their job right.And I know that losing a replacement saw or a set of wrenches would not be as bad as losing your original Supertool, but still, it shouldn't happen. Getting an ST300 as replacement is a nice gesture (the ST300 is one of my favorite Leatherman Tools), but if it was my Original Supertool that got lost, they could give me ten ST300's, I would still be very, VERY sad ...
Quote from: Top-Gear-24 on February 15, 2018, 01:24:02 PMQuote from: Mechanickal on February 15, 2018, 12:05:25 PMQuote from: alexTOOL on February 15, 2018, 08:16:54 AMQuote from: lew on February 15, 2018, 03:26:59 AMI had an original 1994 Super Tool in pristine condition. The only issue was the saw; the (non-stainless steel) teeth had rusted away. Leatherman was going to replace the saw and I sent it in UPS. UPS lost it. They are going to pay me the cost of a Super Tool 300, but I'm still sad at the loss. First problem I have ever had with UPS.This is like the museums art works: everytime they lend them for an external exhibition there is a chance of lost, damage or robbery.So, the less times your appreciated tools leave your house the more they will be secure.You always could have bought a replacement saw and have installed yourself, with Loki wrenches.Mail is a great risk of lost or "lost" (heavy=expensive >> Robbery)Hey Alex,Please do not consider this offensive!But honestly, I don't think the OP needs a pointy finger in his direction now.If everyone does their job like they're supposed to, stuff like this wouldn't happen. You can't blame anyone for using the available services when it goes wrong.The only one to blame is the one(s) who lost the tool.Good thing they'll at least replace it though. No such luck here.We've had tools go around the world here, passed from one member to another, all different countries, all different postal services, and they still got where they needed to be ...You can't blame someone for sending their tool (even a classic, or one with sentimental value) in for service, you pay UPS (or any other company) for getting your package where it needs to be, if it gets lost during this process, they're the ones to blame. Okay, maybe you could do the repair yourself, but then you'd need a replacement saw and the Loki wrenches, which you'd have to order and have them shipped to you, so either way, you would still depend on UPS (or any other company) to do their job right.And I know that losing a replacement saw or a set of wrenches would not be as bad as losing your original Supertool, but still, it shouldn't happen. Getting an ST300 as replacement is a nice gesture (the ST300 is one of my favorite Leatherman Tools), but if it was my Original Supertool that got lost, they could give me ten ST300's, I would still be very, VERY sad ...Ey, ey, ey...!I don't blame anyone, I only give adviceIf I appreciate a book, a car or a multitool I would try to avoid risks at allOnly thisP.s : and a rusted! , not even broken saw is easily fixed at home with proper tools. Even for me that I am the worst handyman!P.s. And sorry for your lostI hope it will appear finally
I've always had good luck with USPS. I've never used UPS for shipping small items like knives and MT's.
Quote from: SteveC on February 18, 2018, 11:41:48 PMI've always had good luck with USPS. I've never used UPS for shipping small items like knives and MT's.Others say that USPS is the worst for loosing things.
Quote from: Pablo O'Brien on February 19, 2018, 01:48:53 AMQuote from: SteveC on February 18, 2018, 11:41:48 PMI've always had good luck with USPS. I've never used UPS for shipping small items like knives and MT's.Others say that USPS is the worst for loosing things. That's annoying, imagine having to go around tightening everything up after them.
Quote from: lew on February 15, 2018, 04:11:28 AM$11 from Roswell, GA, UPS ground.Dude, how can you not see it?! Show content