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Vic warranty?

aikon2014 · 14 · 683
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Offline aikon2014

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Vic warranty?
on: March 16, 2018, 11:17:32 PM
How good is Victorinox warranty? Can you send your tool to Switzerland for repair or replacement if anything happens? (That is not due to bad usage).

Im familiar with Leathermans warranty and how good it is. How does vics compare?

es Offline microbe

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Re: Vic warranty?
Reply #1 on: March 16, 2018, 11:32:29 PM
None of my SAK's ever broke...  :facepalm:
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Offline aikon2014

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Re: Vic warranty?
Reply #2 on: March 16, 2018, 11:34:43 PM
Quote from: microbe on March 16, 2018, 11:32:29 PM
None of my SAK's ever broke...  :facepalm:


 :D :D :D :D

I'm just curious though, none of mine have broken either, it's just that I'm curious what happens if one of them broke  :cheers:

ie Offline Don Pablo

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Re: Vic warranty?
Reply #3 on: March 17, 2018, 01:24:39 AM
Sending to Switzerland? Awl good things I hear, just like LM.  :tu:
Local distributor? Varys, just like LM. :facepalm:
Hooked, like everyone else. ;)

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wales Offline hiraethus

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Re: Vic warranty?
Reply #4 on: March 17, 2018, 07:12:45 AM
Quote from: Pablo O'Brien on March 17, 2018, 01:24:39 AM
Sending to Switzerland? Awl good things I hear, just like LM.  :tu:
Local distributor? Varys, just like LM. :facepalm:

 :imws:

In my experience, it's been very good.
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us Offline captain spaulding

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Re: Vic warranty?
Reply #5 on: March 17, 2018, 12:43:15 PM
Yes you can send it home to Switzerland but if you are in the states you can send it to their US warranty as well. I hear the Swiss location is better though. I personally only have had to deal with Victorinox’s warranty service once. It was in the US and I had a terrible experience.
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00 Offline Mechanickal

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Re: Vic warranty?
Reply #6 on: March 17, 2018, 12:49:09 PM
Vic replaces and repairs ANY of their tools that you might send in.
They only charge you with postage.

I've had a Dutch Army Knife of which the large blade was broken and the awl too.
The can opener was twisted.
Clearly an abused tool.

It was away for 2 months (I send it to Vic through a local retailer which takes longer since it has to go from there to the main office in our country, back to Vic and vice versa)

But came back as good as new with only €4 costs for postage...
Merit Badges Take part in the christmas pool or a rak type giveaway. Those wanting to say thank you for a rak may also nominate for the santa. Start a new thread and post a photo of any gear for thirty (30) consecutive days during the MTo anniversary month. Must post a step by step pictorial of a knife or multitool modification (scale swap not included) Start a thread with photos of at least twelve different colored ALOX models in your collection Start a new thread and post a photo of the 110 knife for thirty (30) consecutive days. Start a new thread and post a photo of the multitool for thirty (30) consecutive days. Must start a thread with a photo of your stayglow SAK Start a new thread with a photo showing the Hook in use Post your pocket dump photos then challenge two more members who must post their pocket dump photos within 24hrs for you to get the badge. Start a new thread with photos of your Buck knives in use Must put something in order and provide link to the post. Must buy an item through the MTo Store Start a new thread with a photo of your custom ALOX with scissors Start a thread with photos of at least 1 MTO branded tool in your collection Start a new thread with photos of your chainsaws Start a new thread with photos of your titanium gear with a multitool or sak Test,please ignore Must start a thread with a photo of your birth year SAK Start a thread with a photo of a repair you made with duct tape Start a new thread with a photo of custom or non standard SAK scales in your collection Must start a thread with a photo of at least five (5) of your watches

us Offline Aloha

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Re: Vic warranty?
Reply #7 on: March 17, 2018, 03:52:17 PM
Sent in a broken tool to the US warranty.  Paid postage only and while it took a bit of time ( I think 1-2 months ) with no communication I was sent a brand new tool.  I'd say the warranty is as good as anyones. 
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mk Offline Deedee

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Re: Vic warranty?
Reply #8 on: March 17, 2018, 08:20:23 PM
I have send many VIC's through a local retailer, only pay the postage, and Ii'm very happy with their service. The knives were always like new.
The VIC warranty is the BEST  :climber:
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Offline aikon2014

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Re: Vic warranty?
Reply #9 on: March 17, 2018, 08:28:39 PM
Good to hear, that means that IF something happens, I should be able to send it in via the Swedish national distributor without any problems :)

00 Offline Mechanickal

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Re: Vic warranty?
Reply #10 on: March 18, 2018, 07:42:46 PM
Indeed.
Shouldn't be a problem at all.

You just need to be patient.
Merit Badges Take part in the christmas pool or a rak type giveaway. Those wanting to say thank you for a rak may also nominate for the santa. Start a new thread and post a photo of any gear for thirty (30) consecutive days during the MTo anniversary month. Must post a step by step pictorial of a knife or multitool modification (scale swap not included) Start a thread with photos of at least twelve different colored ALOX models in your collection Start a new thread and post a photo of the 110 knife for thirty (30) consecutive days. Start a new thread and post a photo of the multitool for thirty (30) consecutive days. Must start a thread with a photo of your stayglow SAK Start a new thread with a photo showing the Hook in use Post your pocket dump photos then challenge two more members who must post their pocket dump photos within 24hrs for you to get the badge. Start a new thread with photos of your Buck knives in use Must put something in order and provide link to the post. Must buy an item through the MTo Store Start a new thread with a photo of your custom ALOX with scissors Start a thread with photos of at least 1 MTO branded tool in your collection Start a new thread with photos of your chainsaws Start a new thread with photos of your titanium gear with a multitool or sak Test,please ignore Must start a thread with a photo of your birth year SAK Start a thread with a photo of a repair you made with duct tape Start a new thread with a photo of custom or non standard SAK scales in your collection Must start a thread with a photo of at least five (5) of your watches

us Offline mashguy4077

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Re: Vic warranty?
Reply #11 on: March 19, 2018, 07:03:13 PM
I have a 98 Swisstool that I need to send in.

I already bought a replacement which I carry everyday. Does anyone know if Victorinox might be able to send me a Spirit back instead if I ask?

00 Offline Mechanickal

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Re: Vic warranty?
Reply #12 on: March 19, 2018, 07:17:26 PM
Quote from: mashguy4077 on March 19, 2018, 07:03:13 PM
I have a 98 Swisstool that I need to send in.

I already bought a replacement which I carry everyday. Does anyone know if Victorinox might be able to send me a Spirit back instead if I ask?
Highly unlikely.
Merit Badges Take part in the christmas pool or a rak type giveaway. Those wanting to say thank you for a rak may also nominate for the santa. Start a new thread and post a photo of any gear for thirty (30) consecutive days during the MTo anniversary month. Must post a step by step pictorial of a knife or multitool modification (scale swap not included) Start a thread with photos of at least twelve different colored ALOX models in your collection Start a new thread and post a photo of the 110 knife for thirty (30) consecutive days. Start a new thread and post a photo of the multitool for thirty (30) consecutive days. Must start a thread with a photo of your stayglow SAK Start a new thread with a photo showing the Hook in use Post your pocket dump photos then challenge two more members who must post their pocket dump photos within 24hrs for you to get the badge. Start a new thread with photos of your Buck knives in use Must put something in order and provide link to the post. Must buy an item through the MTo Store Start a new thread with a photo of your custom ALOX with scissors Start a thread with photos of at least 1 MTO branded tool in your collection Start a new thread with photos of your chainsaws Start a new thread with photos of your titanium gear with a multitool or sak Test,please ignore Must start a thread with a photo of your birth year SAK Start a thread with a photo of a repair you made with duct tape Start a new thread with a photo of custom or non standard SAK scales in your collection Must start a thread with a photo of at least five (5) of your watches

us Offline mashguy4077

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Re: Vic warranty?
Reply #13 on: March 19, 2018, 07:30:42 PM
Didn’t think so.

Thanks for the response.

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