Wanted: Improvement of Victorinox metal file

[EMZ]

In my mouth I have an artificial molar, a so called crown. It's made of a porcelain core and an outer shell of Zirconium Oxide, which makes it very hard, but also brittle. So, here I was dining in a nice restaurant when suddenly I was crushing on something very hard. Holy cow, I soon realised that a large piece (it felt like 5 cm long) had came of my crown! First I got rid of the crown's fragment (I kept the largest piece, which is in the picture) and then I emptied my mouth in the men's room.
The remnants of my broken crown now exposed a razor sharp edge, immediately hurting my tongue and the inside of my cheek. I took the metal file out of my Victorinox Handyman (which was my EDC that day), but it was to no avail. The hardened metal was no match for Zirconium Oxide. Luckily I had in my car a Leatherman Charge TTi and I new it had the diamond file on it. I went to my car, then back to the men's room and filed of the sharp edges of my crown, using the mirror, my Leatherman and my small Olight SR1 Baton (which I also EDC'd).
Other people looked at me thinking I was a pretty weird guy, having a multitool in my mouth, in my other hand a flashlight, while standing in front of the mirror in a men's room.

Conclusion of this all: I would like to see a Victorinox Handyman WITH diamond file, just like the Leatherman has!

[Mechanickal]

But they cost so much less

[Don Pablo]

But they cost so much less

[EMZ]

But they cost so much less

Correct, but I want a tool that I can use!
I just wonder why LM has this diamond file since many years, and why Vic hasn't something similar.
It would have been a better improvement than a Fire Lighter, Laser or a Cigar Cutter.
 

[TennTexan]

As someone who's cracked a crown before (albeit not as badly as you... mine didn't come apart), I feel for you!  I'm curious... does your Handyman have the older, dull silver looking file, or the newer stainless file?

[Mechanickal]

But they cost so much less

Correct, but I want a tool that I can use!
I just wonder why LM has this diamond file since many years, and why Vic hasn't something similar.
It would have been a better improvement than a Fire Lighter, Laser or a Cigar Cutter.
 

Good statements...

[Peter1960]

I just wonder why LM has this diamond file since many years, and why Vic hasn't something similar.
It would have been a better improvement than a Fire Lighter, Laser or a Cigar Cutter.
 

Well, how can I say it in a foreign language?
If you search for an innovative company which listens to their customers you should not stick with Victorinox.

[Mechanickal]

Have you ever tried contacting the, Peter?
By far the best customer service I ever encountered.

Also, if they have to follow through with every idea being send in, they'd need a few hundred years to build it all.
On top of that, because some people like, for example, a diamond coated file, doesn't mean that the general public is waiting for it.

If you spend thousands on redesigning tools and re-setting machinery or even buy new machines, it better be worth it in the sales.
Company = profit. Otherwise, it's the same thing as with Wenger, but by a non-related company.

[EMZ]

As someone who's cracked a crown before (albeit not as badly as you... mine didn't come apart), I feel for you!  I'm curious... does your Handyman have the older, dull silver looking file, or the newer stainless file?

It had the old file. I doubt if the new file can compete with baked Zirconium Oxide...

[EMZ]

Have you ever tried contacting the, Peter?
By far the best customer service I ever encountered.

Also, if they have to follow through with every idea being send in, they'd need a few hundred years to build it all.
On top of that, because some people like, for example, a diamond coated file, doesn't mean that the general public is waiting for it.

If you spend thousands on redesigning tools and re-setting machinery or even buy new machines, it better be worth it in the sales.
Company = profit. Otherwise, it's the same thing as with Wenger, but by a non-related company.

You are right.
However I just wonder, if LM can, why Vic not?
I know some members of the Elsener and Leatherman families are personal friends, they even join each other on vacations, so I wouldn't be surprised if they change ideas or speak about new inventions. Or maybe they don't.

[Peter1960]

Have you ever tried contacting the, Peter?
By far the best customer service I ever encountered.

What has customer service to do with innovations? And if Victorinox is known for improvements I can also believe in pink unicorns.

[Mechanickal]

How can a company provide great customer service without listening to their clients?

[Pacu]

I'm just sitting here absorbing the thought of a file against my teeth. Makes my bones ache thinking about it. 

[SuzukiGS750EZ]

I agree with you. The only two things I like about the Leatherman tools are the diamond file and one hand opening blades. Before I got my spirit x a few weeks ago I carried a charge tti for a few years. I loved that file.

[EMZ]

Next week I'm going to the Eurosatory Exhibition in Paris. Maybe I can get in touch with a Vic representative and can I tell him my 'complaint'.
I'll just give it a try.