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Problem with KainuunPuukko 519

Full Member Posts: 173
Problem with KainuunPuukko
« on: January 08, 2019, 08:00:34 PM »
Hi!
Did someone order knife from Kainuun Puukko ( http://www.kainuunpuukko.com )? Did you have any problems with communication or order?
I have ordered 1 knife, pay with paypal, got return mail from paypal that money is send to them and I got return mail from Kainuun that my order is placed. When I made that order it was indicated that time for making knife is up to 2 months.
After more then 2 months I have send them e-mail just to check status of my order. No response. So I send another mail after 10 days. No response. Then I send them few massages over facebook. Gues what ... NO RESPONSE FROM THEM! Not a word!
So now I need help. What to do next? This is my first really bad on-line shoping experience so i'm not sure how to get my knife or my money back.
Thanks guys!
Global Moderator He Who Has The Most Nuts, Wins! Posts: 53,458
Re: Problem with KainuunPuukko
« Reply #1 on: January 08, 2019, 08:24:53 PM »
Never dealt with them  :-\ sorry to hear about it. I would go to PayPal now and file a claim :salute: hope that there isn't a deadline to be able to do this :-[ Good luck with the whole situation :salute:
Global Moderator Zombie Apprentice Posts: 17,664
Re: Problem with KainuunPuukko
« Reply #2 on: January 08, 2019, 08:43:50 PM »
From what I read, PayPal is good at taking care of buyers.  It might be a process but contacting them is your first step.  Maybe send another message to the place you bought the knife and let them know you will be opening a claim?  It might encourage them to send the knife? 

Good luck to you.  :salute:

Esse Quam Videri
No Life Club Posts: 1,748
Re: Problem with KainuunPuukko
« Reply #3 on: January 08, 2019, 08:45:47 PM »
You could try to contact them via Facebook. Few guy have told that they have little problems with delivery and communicating. I also xould tomorrow call them and ask what is status of it

Only Tools Matters

Full Member Posts: 173
Re: Problem with KainuunPuukko
« Reply #4 on: January 08, 2019, 09:29:31 PM »
Opening a claim at paypal is my last resort.
I will try few more massages via facebook/messenger but after that i will have to ask money back.
Thanks for answers
No Life Club Posts: 1,748
Re: Problem with KainuunPuukko
« Reply #5 on: January 10, 2019, 09:59:43 PM »
Did you reach them via Facebook or did ask refund via PayPal

Only Tools Matters

Full Member Posts: 173
Re: Problem with KainuunPuukko
« Reply #6 on: January 11, 2019, 11:23:05 AM »
I ask refund via PayPal and I finally got answer from him. Now we negotiate  :woohoo:
Global Moderator He Who Has The Most Nuts, Wins! Posts: 53,458
Re: Problem with KainuunPuukko
« Reply #7 on: January 11, 2019, 11:55:51 AM »
Great to hear that you got an answer from him :salute: Hope you are able to work out a good solution :cheers:
Global Moderator Zombie Apprentice Posts: 17,664
Re: Problem with KainuunPuukko
« Reply #8 on: January 11, 2019, 05:37:50 PM »
I ask refund via PayPal and I finally got answer from him. Now we negotiate  :woohoo:

 :tu:

Esse Quam Videri
Full Member Posts: 173
Re: Problem with KainuunPuukko
« Reply #9 on: March 04, 2019, 05:49:11 PM »
To end this story ...
Today, after 5 months of waiting and losing my nerves, the knife finally arrived. BUT  ... it is not even close to the knife i ordered from him. Wrong sheath color, wrong handle color, burr on the edge  :facepalm:
I just don't have energy to send him a mail and complain.
But that is OK, I will still use the knife. As door stoper ... to remove mud from boots ... or to pick nails from wood boards ... or ...  :facepalm:
Buying knife from Kainuun Puukko - first time, last time and NEVER AGAIN
No Life Club Posts: 1,748
Re: Problem with KainuunPuukko
« Reply #10 on: March 04, 2019, 05:54:42 PM »
To end this story ...
Today, after 5 months of waiting and losing my nerves, the knife finally arrived. BUT  ... it is not even close to the knife i ordered from him. Wrong sheath color, wrong handle color, burr on the edge  :facepalm:
I just don't have energy to send him a mail and complain.
But that is OK, I will still use the knife. As door stoper ... to remove mud from boots ... or to pick nails from wood boards ... or ...  :facepalm:
Buying knife from Kainuun Puukko - first time, last time and NEVER AGAIN
Well that sucks, 5 months of doing 1 lousy puukko is ridicilous long time


Only Tools Matters
No Life Club Posts: 1,748
Re: Problem with KainuunPuukko
« Reply #11 on: March 04, 2019, 05:56:11 PM »
You just should buy Jääkäripuukko


Only Tools Matters
Global Moderator Zombie Apprentice Posts: 17,664
Re: Problem with KainuunPuukko
« Reply #12 on: March 04, 2019, 05:59:29 PM »
 :rant: I am really sorry to hear this.  Really very sorry.  Please take a moment or a few days to settle before you think about actually using the knife.  I'd personally made sure to document the knife ( pictures ) and send them a detailed email letting them know the issues. 

At this juncture of waiting and very bad communication then to receive a knife that is not up to the standards by which you decided to order from them in the first place,  I wouldn't settle.  Push back.  Do not let them have the last word by sending you the wrong item. 

Even if you can muster the energy to let them know you need a moment to catch your breath BUT you are unhappy as the knife you have is not what you ordered.  If only so they and you have record of your dissatisfaction.  You can always follow up when you've regained some time and energy. 

Again I am very sorry you have to deal with this but please don't let this pass.  You deserve what you've ordered and 5 months later you most certainly deserve more than they have delivered. 


Esse Quam Videri
Zombie Apprentice Posts: 12,022
Re: Problem with KainuunPuukko
« Reply #13 on: March 04, 2019, 06:05:18 PM »
Back to Paypal. Filing a new claim stating the item is not as ordered/desscribed.

Even though Paypal is a bunch of scammers in itself.

Buy now or regret later
No Life Club Posts: 1,748
Re: Problem with KainuunPuukko
« Reply #14 on: March 04, 2019, 06:37:18 PM »
You should also contact them and give the public reclamation of it, if possible use social medias to give them feedback


Only Tools Matters
Full Member Posts: 173
Re: Problem with KainuunPuukko
« Reply #15 on: March 04, 2019, 06:42:44 PM »
Thanks for support guys!  :salute: :cheers: :hatsoff:
I'll cool down for day or two and then react again.
 :multi:
Zombie Apprentice Posts: 18,117 Oxygen and magnesium toghether?! OMg!
Re: Problem with KainuunPuukko
« Reply #16 on: March 04, 2019, 06:43:02 PM »
:rant: I am really sorry to hear this.  Really very sorry.  Please take a moment or a few days to settle before you think about actually using the knife.  I'd personally made sure to document the knife ( pictures ) and send them a detailed email letting them know the issues. 

At this juncture of waiting and very bad communication then to receive a knife that is not up to the standards by which you decided to order from them in the first place,  I wouldn't settle.  Push back.  Do not let them have the last word by sending you the wrong item. 

Even if you can muster the energy to let them know you need a moment to catch your breath BUT you are unhappy as the knife you have is not what you ordered.  If only so they and you have record of your dissatisfaction.  You can always follow up when you've regained some time and energy. 

Again I am very sorry you have to deal with this but please don't let this pass.  You deserve what you've ordered and 5 months later you most certainly deserve more than they have delivered.

This. Awl of it.

Hope you can find a way to solve this in a matter that doesn't leave you feeling so bad.

 :cheers: :salute:

________________________________
It is just a matter of time before they add the word “Syndrome” after my last name.

I don't have OCD, I have OCDEFGHIJKLMNOPQRSTUVWXYZ.

Eff the ineffable, scrut the inscrutable.

IYCRTYSWTMTFOT

Global Moderator Zombie Apprentice Posts: 17,664
Re: Problem with KainuunPuukko
« Reply #17 on: March 04, 2019, 07:10:51 PM »
MTO is a great place to vent so by all mean always vent here.  When having to deal with the annoyance you can then proceed collected so hopefully a win/win solution can be achieved. 

Oh and believe me I VENT.  So, I have to remind myself when to cool down so I can proceed collectedly.   :whistle:

Esse Quam Videri
New User Posts: 1
Re: Problem with KainuunPuukko
« Reply #18 on: March 13, 2019, 10:48:00 AM »
I bought a knife from the store in 2017 and I am still waiting to receive it. He does not answer to emails I even tried to contact him trough Instagram without success.
I payed with bank transfer back then. I asked for refund today Never ever buy from this shops.
Global Moderator He Who Has The Most Nuts, Wins! Posts: 53,458
Re: Problem with KainuunPuukko
« Reply #19 on: March 13, 2019, 11:13:41 AM »
Sorry to hear this, Tekeda :-\ hope that someday you either get money back or a knife :salute: Also, welcome to :MTO: :tu:
Global Moderator Zombie Apprentice Posts: 17,664
Re: Problem with KainuunPuukko
« Reply #20 on: March 13, 2019, 02:04:17 PM »
 :iagree:  Stick with it Takeda, don't stop asking for your money back.  It's a shame really.  I have read online a few times where knife makers do lame stuff like this.  Part of the reason I stick with the "bigger" companies which is a bummer because I really want to support small makers. 

Esse Quam Videri
Global Moderator Zombie Apprentice Posts: 17,664
Re: Problem with KainuunPuukko
« Reply #21 on: March 13, 2019, 02:04:59 PM »
Oh and Takeda, Welcome to the forum. 

Esse Quam Videri
Absolutely No Life Club Posts: 5,472
Re: Problem with KainuunPuukko
« Reply #22 on: March 13, 2019, 02:10:03 PM »
Welcome to the forum Takeda... Cool avatar!  :like:


 

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