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Problem with KainuunPuukko 229

Full Member Posts: 157
Problem with KainuunPuukko
« on: January 08, 2019, 08:00:34 PM »
Hi!
Did someone order knife from Kainuun Puukko ( http://www.kainuunpuukko.com )? Did you have any problems with communication or order?
I have ordered 1 knife, pay with paypal, got return mail from paypal that money is send to them and I got return mail from Kainuun that my order is placed. When I made that order it was indicated that time for making knife is up to 2 months.
After more then 2 months I have send them e-mail just to check status of my order. No response. So I send another mail after 10 days. No response. Then I send them few massages over facebook. Gues what ... NO RESPONSE FROM THEM! Not a word!
So now I need help. What to do next? This is my first really bad on-line shoping experience so i'm not sure how to get my knife or my money back.
Thanks guys!


Global Moderator Abandon All Hope Ye Who Enter Here... Posts: 48,949
Re: Problem with KainuunPuukko
« Reply #1 on: January 08, 2019, 08:24:53 PM »
Never dealt with them  :-\ sorry to hear about it. I would go to PayPal now and file a claim :salute: hope that there isn't a deadline to be able to do this :-[ Good luck with the whole situation :salute:
Global Moderator Zombie Apprentice Posts: 16,413
Re: Problem with KainuunPuukko
« Reply #2 on: January 08, 2019, 08:43:50 PM »
From what I read, PayPal is good at taking care of buyers.  It might be a process but contacting them is your first step.  Maybe send another message to the place you bought the knife and let them know you will be opening a claim?  It might encourage them to send the knife? 

Good luck to you.  :salute:

Esse Quam Videri
No Life Club Posts: 1,321
Re: Problem with KainuunPuukko
« Reply #3 on: January 08, 2019, 08:45:47 PM »
You could try to contact them via Facebook. Few guy have told that they have little problems with delivery and communicating. I also xould tomorrow call them and ask what is status of it

Only Tools Matters

Full Member Posts: 157
Re: Problem with KainuunPuukko
« Reply #4 on: January 08, 2019, 09:29:31 PM »
Opening a claim at paypal is my last resort.
I will try few more massages via facebook/messenger but after that i will have to ask money back.
Thanks for answers
No Life Club Posts: 1,321
Re: Problem with KainuunPuukko
« Reply #5 on: January 10, 2019, 09:59:43 PM »
Did you reach them via Facebook or did ask refund via PayPal

Only Tools Matters

Full Member Posts: 157
Re: Problem with KainuunPuukko
« Reply #6 on: January 11, 2019, 11:23:05 AM »
I ask refund via PayPal and I finally got answer from him. Now we negotiate  :woohoo:
Global Moderator Abandon All Hope Ye Who Enter Here... Posts: 48,949
Re: Problem with KainuunPuukko
« Reply #7 on: January 11, 2019, 11:55:51 AM »
Great to hear that you got an answer from him :salute: Hope you are able to work out a good solution :cheers:
Global Moderator Zombie Apprentice Posts: 16,413
Re: Problem with KainuunPuukko
« Reply #8 on: January 11, 2019, 05:37:50 PM »
I ask refund via PayPal and I finally got answer from him. Now we negotiate  :woohoo:

 :tu:

Esse Quam Videri

 

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