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Opened my Wenger Heritage box after 3 years.....What The......

basilio · 46 · 1837
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us Offline gerleatherberman

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Re: Opened my Wenger Heritage box after 3 years.....What The......
Reply #30 on: February 20, 2019, 08:42:52 PM
Only thing I can think of to fix that is to recover with new ultra-thin leatherette. Probably won't be exactly the same color, but would look nice. Should be fairly easy to do, since there isn't any writing on the leatherette and the badge can be glued onto the new leatherette.

I noticed the upside down certificate too, but was still more OCD thinking about how the boxes could be repaired. Flipping around stuff is easier than recovering the presentation boxes. ;)
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us Offline Rapidray

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Re: Opened my Wenger Heritage box after 3 years.....What The......
Reply #31 on: February 20, 2019, 10:33:54 PM
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gb Offline AimlessWanderer

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Re: Opened my Wenger Heritage box after 3 years.....What The......
Reply #32 on: February 20, 2019, 11:36:34 PM
Quote from: gerleatherberman on February 20, 2019, 08:42:52 PM
Only thing I can think of to fix that is to recover with new ultra-thin leatherette. Probably won't be exactly the same color, but would look nice. Should be fairly easy to do, since there isn't any writing on the leatherette and the badge can be glued onto the new leatherette.

I noticed the upside down certificate too, but was still more OCD thinking about how the boxes could be repaired. Flipping around stuff is easier than recovering the presentation boxes. ;)

Would just putting in a loose piece of greaseproof paper (baking parchment) work to keep the offending surfaces apart?


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us Offline gerleatherberman

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Re: Opened my Wenger Heritage box after 3 years.....What The......
Reply #33 on: February 20, 2019, 11:59:12 PM
Quote from: AimlessWanderer on February 20, 2019, 11:36:34 PM

Would just putting in a loose piece of greaseproof paper (baking parchment) work to keep the offending surfaces apart?
Yes indeed. If there is no damage yet(or to keep it from getting worse), then separating them would be good to prevent any or further damage. :)

If I had one of those and it looked like the ones posted, I'd be going nuts. I know those were expensive pieces. :ahhh
Pontificating particularly pious positions pertaining to polymorphic paraphernalia. G-Man.
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it Offline basilio

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Re: Opened my Wenger Heritage box after 3 years.....What The......
Reply #34 on: March 19, 2019, 03:34:05 PM
Quote from: Reinier on February 19, 2019, 04:02:57 PM

You should contact Victorinox about it, maybe they have a solution  :dunno:

So I did what Reinier suggested, contacted the local Victorinox importer and sent them the pictures (without much hope).
I received a call few weeks ago, saying that they were in contact with the factory and that they were going to take care of me....
Well, look what they sent me (free of charge) today







Just WOW!!!!!
The "new" box is much nicer than the crappy one I have.
So I think they know the problem and probably already had many request by customers.
Well, I am happy
Will post pictures later with the knife in the "new home"

il Offline pomsbz

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Re: Opened my Wenger Heritage box after 3 years.....What The......
Reply #35 on: March 19, 2019, 04:00:14 PM
Wow that really is impressive!
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nl Offline Reinier

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Re: Opened my Wenger Heritage box after 3 years.....What The......
Reply #36 on: March 19, 2019, 04:05:02 PM
Wow! That's excellent!
You should seriously visit vicfan.com. All the hoopy froods are doing it.
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us Offline gerleatherberman

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Re: Opened my Wenger Heritage box after 3 years.....What The......
Reply #37 on: March 19, 2019, 04:14:41 PM
What great customer service! Congrats! That new presentation box is what they should have used to begin with.  :dd:
Pontificating particularly pious positions pertaining to polymorphic paraphernalia. G-Man.
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us Offline gregpost

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Re: Opened my Wenger Heritage box after 3 years.....What The......
Reply #38 on: March 19, 2019, 07:30:46 PM
That replacement box is nice.

 
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be Offline Top-Gear-24

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Re: Opened my Wenger Heritage box after 3 years.....What The......
Reply #39 on: March 19, 2019, 08:44:36 PM
Great service from Wenger/Victorinox  :tu:.

Sweet looking presentation box  :drool:.

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us Offline kamakiri

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Re: Opened my Wenger Heritage box after 3 years.....What The......
Reply #40 on: March 19, 2019, 10:40:33 PM
That resolved way better than I imagined.  :tu:
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us Offline SteveC

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Re: Opened my Wenger Heritage box after 3 years.....What The......
Reply #41 on: March 20, 2019, 12:19:39 AM



Nice replacement box !
« Last Edit: March 20, 2019, 02:49:09 PM by SteveC »
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au Offline Huntsman

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Re: Opened my Wenger Heritage box after 3 years.....What The......
Reply #42 on: March 20, 2019, 01:02:32 AM
What a great result - Very happy for you Basilo - An amazing knife like that needs a beautiful presentation box - And it has one now

Well done Victorinox/Wenger - What great customer service - Especially as Vic fixed a Wenger problem

I was just looking at my United Woods box this morning - That is a presenttaion box they really got just right - It's beautiful

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us Offline Aloha

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Re: Opened my Wenger Heritage box after 3 years.....What The......
Reply #43 on: March 20, 2019, 02:40:26 PM
 :iagree:
Esse Quam Videri
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00 Offline Mechanickal

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Re: Opened my Wenger Heritage box after 3 years.....What The......
Reply #44 on: March 20, 2019, 04:14:42 PM
Awesome!
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nl Offline glenfiddich1983

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Re: Opened my Wenger Heritage box after 3 years.....What The......
Reply #45 on: March 20, 2019, 04:20:25 PM
Very nice, and great service!

Now i'm curious how it looks with the knife inside  :D
[--- arms length ---] (-.-) 

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