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Crapsman 526

No Life Club Posts: 3,149
« on: April 11, 2019, 06:56:25 PM »
OK, I think Sears really screwed up when they chose to eliminate the entirely American Craftsman Professional line, and then moreso when they sold the Craftsman line to Stanley Black and Decker.  About oh, two weeks ago, I bought this small compact ratchet set for $11 from Lowe's. I'd used it on some small jobs, which it did fine.   Today, I had to make some repairs to the gas trimmer, and it had removed the screws just fine, using a Dewalt extension and a Leatherman Torx bit from the bit kit. But, when I was tightening the screws, it broke. It seized up immediately.  I guess something sheared off inside.  Should have heeded the warning of the sales clerk--these things are NOT worth their salt. I'm going to test the warranty. I'd like a refund, but lost the receipt. I think it's the design that's flawed.  The Chapman midgets are supposedly bad, but I've put more force on them and they haven't broke.   The 5-star reviews on Lowe's are all a lie--few people actually used the item, and have done reviews just for the sweepstakes entry. That in and of itself should be outlawed.

Their photo--I took one at the failure, but it came out bad.

Now here's the irony. I got the job done with my main bit driver, which, wait for it, is Craftsman USA. That thing spent most of its life being misused as a T-post clip tool, and it didn't leave a mark. I dug it out of the fencing tools, and put it to work; and it works great.

Craftsman was once a true professional brand that I viewed as being able to compete well with the big brands such as S-K, Snap-On, and Proto; but is now a cheap DIY'er brand not worth dragging home. I will never buy another Craftsman product from store shelves again. I will be buying used Craftsman at the flea markets. If Lowe's will give me a refund (with my explanation that it isn't the item, but the cheap design that's the problem), that's going towards more USA 1/4 stuff and  3/8 sockets to fill out a set case Granddad gave me, along with the ratchet, and a few assorted sockets left in it.  Or if it's store credit, Channellock linesman's pliers.

This is their supposed warranty. I hope they deliver. I thought I kept the receipt, but no.  Lowe's should let me exchange it. And I'm telling them to tell SBD to go back to the drawing board--this thing is crap.

If the product fails to perform for any reason, we will replace it. Return damaged product to a stocking Retail Partner or call 1-888-331-4569 for details. No proof of purchase required.
Zombie Apprentice Posts: 12,684
Re: Crapsman
« Reply #1 on: April 11, 2019, 07:02:18 PM »
I'm not impressed with any of the box store tools anymore.  I've some of my Dad's Craftsman tools that are pushing 60 years old and they still get the job done.

Head Turd Polisher Administrator Just Bananas Posts: 61,296 Optimum instrumentum est inter aures
Re: Crapsman
« Reply #2 on: April 11, 2019, 07:22:31 PM »
I was afraid this kind of thing would happen.  I guess I had more faith in Stanley/B&D, as I have a lot of their tools and I have no problems with them.

If it's anything like the old Craftsman, I doubt you will need a receipt.  I never did for any of mine, and they were all replaced without any hesitation- the brand name printed on the side was all the verification they needed.


Leave the dents as they are- let your belongings show their scars as proudly as you do yours.
No Life Club Posts: 3,902
Re: Crapsman
« Reply #3 on: April 20, 2019, 02:14:41 PM »
Not much point in recycling or driving a smaller car or using solar power if big companies are still going to insist on digging ore out of the ground, shipping it around the world, mashing it into the shape of something that doesn't even work, and then throwing the broken thing back into the ground.

Make a big stink mate, make it clear you're not just unsatisfied with the product, you're outright offended that the people peddling crap consider themselves of any value to the species.

Zombie Apprentice Posts: 12,684
Re: Crapsman
« Reply #4 on: April 20, 2019, 02:41:59 PM »
Stanley is definitely not what it used to be.  It's a shame, because the name is why I picked up some of their tools, too.  I'm going to put my money in vintage stuff found online or at sales. 

No Life Club Posts: 1,032

WWW 00

Re: Crapsman
« Reply #5 on: April 28, 2019, 01:51:01 AM »
Has anyone watched their (edit: Stanley that is) video in comemoration commiseration of their x anniversary? Some interesting stuff but they try really hard (and IMO fail miserably) to make the production overseas as something good. I understand that it is expensive to produce in the US (and many other countries for that matter), but I'm willing to pay a lot more for a good quality tool. Their planes, from what I hear, are not even close to what they used to be.

Is weird to think that there used to be really good lathes that carried the Craftsman name.

 A long time ago, Sears came and soon left Brazil. But while here, my dad bought some of their famous screwdrivers (the ones made by Western Forge). He barely uses them, as they are very precious to him, such is their quality.
« Last Edit: April 28, 2019, 01:56:59 AM by WWW »
No Life Club Posts: 3,149
Re: Crapsman
« Reply #6 on: April 29, 2019, 03:39:13 AM »
They exchanged it, but with a little resistance.  I showed them my entire kit the ratchet was in, showed it set up exactly as how I was using it when it failed, and how. They first tried to say they couldn't accept it because it didn't come from Lowe's, and pointing to the screwdriver display in Tool World, I said I had; and continued to say that "If it were the old Craftsman USA Professional I got from Sears, I would not have to be here today". The manager (who processed the return)then followed me to tools, I grabbed the replacement, and the clerk checked it out.  They had to keep the bits, but they had no issue with the fact I lost #1 Phillips bit.

I told them, they had better send this back to Stanley to be checked why it failed. Sears and Kobalt used to use a pretty good design, that was actually cheaper than this tool. It basically ripped off the Chapman, but had a reversing lever.  My Kobalt version from 3-4 years ago still works good.   I'm getting some replacement bits for my old Chapman set, and building a kit around a Victorinox ratchet as soon as I get it.  Even the replacement is bad--these are still junk.   Turns out, these aren't even really Craftsman, or even Stanley. It's a generic Orient-made tool sold under dozens of names. There's an identical one sold through Menard's stores.
Zombie Apprentice Posts: 12,684
Re: Crapsman
« Reply #7 on: April 29, 2019, 04:51:48 AM »
That's so sad.  Is there nothing sacred in the tool world?

No Life Club Posts: 3,149
Re: Crapsman
« Reply #8 on: May 01, 2019, 03:20:32 AM »
And that one just broke. Fiddling with it, not even using it.  I mean, come on, I've used the Chapman and the Kobalt Chapman ripoff hard, and neither failed. This time, I don't know what to do. They didn't give me a receipt with the warranty replacement. I am NOT going to bother with another one. I don't get why I had two failures in a row. I guess because the design is a POS.
Zombie Apprentice Posts: 12,684
Re: Crapsman
« Reply #9 on: May 01, 2019, 06:37:58 AM »
I'd deep six the thing and jump on the Bay and find a vintage one Cody.

No Life Club Posts: 3,149
Re: Crapsman
« Reply #10 on: May 01, 2019, 02:20:11 PM »
And that's what I'll do. Save the bits, though. So far, I'm seeing two that are close to this, and Craftsman USA. One is almost exactly like a Chapman, but the bits are fixed; choice of Phillips or flat head; those are from the sixties.  No good for what I do.  Another is seriously heavy duty. I think it's actually a 1/4 ratcheting wrench. That will do perfectly. 



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