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How is SOG so incompetent?

NetsNJ · 24 · 2486
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us Offline NetsNJ

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How is SOG so incompetent?
on: June 12, 2019, 04:00:06 AM


Otherwise I quite like it.   :)

us Offline Nix

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Re: How is SOG so incompetent?
Reply #1 on: June 12, 2019, 04:31:24 AM
You have to pay extra for that feature?
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us Offline NetsNJ

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Re: How is SOG so incompetent?
Reply #2 on: June 12, 2019, 04:36:28 AM
I'm hoping they can just send me a serrated blade.  Warranty return is a hassle.

us Offline gerleatherberman

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Re: How is SOG so incompetent?
Reply #3 on: June 12, 2019, 04:55:30 AM
They really need to drop their Access line and ramp the PPP, PowerLock and PowerAssist production back up. An outboard tool PowerLock would be great and would be a heck of a lot better than the Access.
Line of failures(relative to the Lock, Assist, PPP, etc) include; PowerPlay, Reactor, PowerGrab, and PowerAccess[& Deluxe].
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us Offline Blackbeard

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Re: How is SOG so incompetent?
Reply #4 on: June 12, 2019, 04:57:42 AM
That's not the cucumber slicer edition?
BB :B:
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us Offline NetsNJ

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Re: How is SOG so incompetent?
Reply #5 on: June 12, 2019, 05:01:32 AM
@glbm: I actually like the tool other than this f-up.  (Modulo garbage so file and short saw.)

@blackbeard: hahaha


us Offline theonew

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Re: How is SOG so incompetent?
Reply #6 on: June 12, 2019, 05:29:11 AM
Two is one, one is none, right :think:
 :D

us Offline gerleatherberman

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Re: How is SOG so incompetent?
Reply #7 on: June 12, 2019, 06:02:16 AM
Quote from: NetsNJ on June 12, 2019, 05:01:32 AM
@glbm: I actually like the tool other than this f-up.  (Modulo garbage so file and short saw.)

@blackbeard: hahaha

Awesome you like it overall. :cheers:

During the Access Deluxe challenge, I enjoyed using it. Not a bad tool in any sense of the word, but not great either. IMHO of course.
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us Offline Blackbeard

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Re: How is SOG so incompetent?
Reply #8 on: June 12, 2019, 08:18:26 AM
All kidding aside, I would exchange it if you just got it.
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gb Offline Wspeed

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Re: How is SOG so incompetent?
Reply #9 on: June 12, 2019, 12:42:21 PM
That’s SOG for you  :facepalm:
fail to prepare prepare to fail
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ie Offline Don Pablo

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Re: How is SOG so incompetent?
Reply #10 on: June 12, 2019, 01:06:13 PM
Quote from: Blackbeard on June 12, 2019, 04:57:42 AM
That's not the cucumber slicer edition?
Smurf, now I want one for slicing cucumbers. :facepalm:
Hooked, like everyone else. ;)

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us Offline powernoodle

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Re: How is SOG so incompetent?
Reply #11 on: June 12, 2019, 01:30:36 PM
The PowerAccess Deluxe I ordered last year was such piece of junk that I returned it.  Something I had never done before with a SOG.  The main blade was thin and wobbly, the "file" was smooth, etc.  It just seems like they are shifting their business model to the junky end of the spectrum.
:doggy: :doggy: :doggy:
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us Offline NetsNJ

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Re: How is SOG so incompetent?
Reply #12 on: June 12, 2019, 11:54:58 PM
Quote
Hello,

Thank you for contacting SOG. Sorry to hear that, that doesn’t sound right. I would recommend getting it back to the point of sale and having them exchange that for you. If they are not able to do that for you. You are more than welcome to send it in to the address below and we can replace the tool for you as well. Unfortunately we do not have spare components for that tool.

Thank you!

Ugh, guess I'll have to send it back to Amazon.  Was hoping they could just send me the part.  What a hassle.

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Re: How is SOG so incompetent?
Reply #13 on: June 13, 2019, 12:11:02 AM
What a rubbish reply, just send the man another.
And as for the no spare components... these tools are still in production!
I would be pissed off.

us Offline gerleatherberman

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Re: How is SOG so incompetent?
Reply #14 on: June 13, 2019, 06:10:37 AM
Ask any of the big companies to send just a blade. They will all more than likely write back something similar. It's not just SOG that has that policy.

Sorry, but I felt that was worth mentioning. :pommel:
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us Offline NetsNJ

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Re: How is SOG so incompetent?
Reply #15 on: June 13, 2019, 06:26:40 AM
Totally.  I knew it was a low probability of success attempt, but figured I'd try. 

I actually emailed with bear and son, and they said they used to send parts but didn't anymore for liability reasons.  Bummer.

be Offline Top-Gear-24

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Re: How is SOG so incompetent?
Reply #16 on: June 13, 2019, 11:53:17 AM
Quote from: gerleatherberman on June 13, 2019, 06:10:37 AM
Ask any of the big companies to send just a blade. They will all more than likely write back something similar. It's not just SOG that has that policy.

Sorry, but I felt that was worth mentioning. :pommel:

 :iagree:

When the spring on my Surge's scissors broke after only a couple of times cutting nothing else but normal paper I asked Leatherman if they could send me a new spring so I could fix it myself, I got the same reply...

Probably too many people taking advantage from this and the others have to pay the price.

 :viking:

However, they did send me the  pocketclip for my Free P4  :tu:.
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us Offline cody6268

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Re: How is SOG so incompetent?
Reply #17 on: June 13, 2019, 02:27:18 PM
I kinda like it. Dull one, use the other. Saves a lot of time and effort.
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us Offline Nix

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Re: How is SOG so incompetent?
Reply #18 on: June 13, 2019, 04:38:39 PM
Quote from: powernoodle on June 12, 2019, 01:30:36 PM
The PowerAccess Deluxe I ordered last year was such piece of junk that I returned it.  Something I had never done before with a SOG.  The main blade was thin and wobbly, the "file" was smooth, etc.  It just seems like they are shifting their business model to the junky end of the spectrum.

Couldn't agree with you more, Big Pasta. Same experience, here.

There was a time when I was a SOG fan. Now, I avoid SOG products. Perhaps one day their business model will change, but that would seem to require a real mindset-shift at the highest levels. It's a real shame.

As I think about it, it seems that the quality of most multitools has declined. The exception, as far as I can tell, being Victorinox.
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us Offline NetsNJ

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Re: How is SOG so incompetent?
Reply #19 on: June 13, 2019, 10:28:09 PM
^ I just haven't noticed the quality decrease in Leatherman that so many people reference.  Tools still seem high-quality to me, with exception of squirt scissors spring. 

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Re: How is SOG so incompetent?
Reply #20 on: June 13, 2019, 11:17:00 PM
Quote from: gerleatherberman on June 13, 2019, 06:10:37 AM
Ask any of the big companies to send just a blade. They will all more than likely write back something similar. It's not just SOG that has that policy.

Sorry, but I felt that was worth mentioning. :pommel:

I wouldn't expect them to send just a blade.
I would expect them to send a replacement MT.
Putting it back onto the customer with no acknowledgement of their stuff up doesn't leave the customer feeling good.

gb Offline tosh

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Re: How is SOG so incompetent?
Reply #21 on: July 11, 2019, 12:22:48 AM
Have to agree with all the negativity
It's hard to believe that SOG brought us the legendary Paladin's, the Sailing tool etc etc
But their current modern range are just utter smurfe. Needless I stay well away these days.
Pity they let themselves go.
I don't claim to know it all, but what I do know is right.

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Re: How is SOG so incompetent?
Reply #22 on: July 11, 2019, 12:26:39 AM
Quote from: tosh on July 11, 2019, 12:22:48 AM
Have to agree with all the negativity
It's hard to believe that SOG brought us the legendary Paladin's, the Sailing tool etc etc
But their current modern range are just utter smurfe. Needless I stay well away these days.
Pity they let themselves go.

In my opinion, they fixed something that wasn't broke. The Paratool, PowerLock, PowerAssist, PowerPlier, Pocket Plier, and Crossgrip/Crosscut are all good tools. Yet, they tried "innovation" and failed, quiet miserably in my opinion. Except for cosmetics, the MP600 platform hasn't changed much, yet still sells really well.  Not to mention that they outsourced all these tools late in their lifecycle--as in no longer American made.

Not to mention--SMKW has been trying to clear out Reactors for $20 for more than a year now; and still can't ditch them.
« Last Edit: July 11, 2019, 12:48:40 AM by cody6268 »
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Offline rxd

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Re: How is SOG so incompetent?
Reply #23 on: July 11, 2019, 12:36:28 AM
I would be happy if they replaced the useless file with a duplicate blade...

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