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Victorinox ethics

CraftsmanSAK · 4 · 641
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us Offline CraftsmanSAK

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Victorinox ethics
on: May 13, 2020, 11:55:23 PM
 :mail:   Got my Champion Plus back that I broke during last month's SAK STACK challenge from my own stupidity.  (broke the tip off the corkscrew) I truly respect a company that would do this repair after I offered to pay as I know I broke it by being an idiot.   I let them know as much and ordered a Cybertool L tonight after thinking about their loyalty to me - the customer.   I needed to show my loyalty to them for their ethics in dealing with their customers.   We need more companies like this, and this is why they have remained for so long.  Thank you, Victorinox! 
ChampionPlusRepaired.JPG
* ChampionPlusRepaired.JPG (Filesize: 81.94 KB)
They say the pen is mightier than the sword.   However... there is a dead guy here with a Bic in his hand and a Samurai walking away.
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us Offline Myron

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Re: Victorinox ethics
Reply #1 on: May 14, 2020, 12:44:26 AM
Love to hear this!  They are surely one of the last companies to work this way.  I sent my first SAK back for warranty service to Vx in 1983 or thereabouts.  It was a Tinker and the back spring broke while opening a can on a camping trip.  Rather than repair it they replaced it. I still have the paperwork they sent with the replacement.   My loyalty was locked in place then and remains to this day. 

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us Offline kamakiri

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Re: Victorinox ethics
Reply #2 on: May 14, 2020, 01:22:05 AM
I’ve been sold on their brand since ‘84.

Always nice to hear other positive experiences from  other loyal customers!
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Merit Badges Participate  in Challenge thread and post a photo of a Fieldmaster SAK for thirty (30) consecutive days. Start a new thread and post a photo of the discontinued sak/mt for thirty (30) consecutive days.  Post a pic for Halloween of your pumpkin (or turnip or gourd or whatever you traditionally carve for Halloween!) being carved by any SAK, multitool, pocket or woods knife you may own!  Only available once a year Start a new thread and post a photo of a different SAK each day for thirty (30) consecutive days. Start a new thread and post a photo daily of any SAK 74mm or smaller ( you can switch it up daily ) for thirty (30) consecutive days. Must post a step by step pictorial of a knife or multitool modification (scale swap not included) Participate in a challenge thread and post a photo of a SAK Cybertool (any variant), Swisschamp, Champion or Toolchest for thirty (30) consecutive days. Start a new thread with a photo of a modded knife or multitool with your EDC

us Offline ChopperCharles

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Re: Victorinox ethics
Reply #3 on: May 14, 2020, 07:06:51 AM
Wenger was the same. I miss them. Victorinox offered to replace my Wenger, but it has too much sentimental value to me, so I'm going to repair it myself.

Charles.
Merit Badges Participate and contribute in Challenge thread and post a photo of a different blade each day for thirty (30) consecutive days. Start a new thread and post a picture of fire making kit or fire with a multitool Must start a thread with a photo of your EDC watch Start a new thread with a photo of a modded knife or multitool with your EDC Start a new thread and post a photo of a flashlight as part of your EDC Must post a step by step pictorial of a knife or multitool modification (scale swap not included)

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