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Tool Talk => Swiss Army Knights Forum => Topic started by: Leatherman123 on May 08, 2008, 10:06:28 PM

Title: Victorinox Warranty!!!
Post by: Leatherman123 on May 08, 2008, 10:06:28 PM: Well, as many of you know I sent a SwissTool for repair due to the loose plier pivot. I sent the tool out Monday and it is already entered in the system. So, I got an email back from warranty that stated: Dear Nikko,

This is to confirm that we have received your Swiss tool for repair and upon inspection of your tool we have decided that it indeed has a manufacture defective in the pliers.

We are opting at this time to send you a new replacement model number 53905. Your new replacement will be shipping to you by ups ground out of our distribution within 3-7 business days as it takes time to process the order. Thank you for your interest in our Victorinox Swiss Army Products and if you have any further questions or concerns you may reach me at my direct number listed below. Have a Good Day

Sincerely,

Cheryl
Title: Re: Victorinox Warranty!!!
Post by: Mike, Lord of the Spammers! on May 08, 2008, 10:13:50 PM: Good to hear mate :)
Title: Re: Victorinox Warranty!!!
Post by: Leatherman123 on May 08, 2008, 10:20:07 PM: Yeah, this is my first experience with Vic's warranty and I'm very pleased!
Title: Re: Victorinox Warranty!!!
Post by: Dunc on May 08, 2008, 10:59:17 PM: I've used them 3 times over the years and they are top notch :D Cant fault them .

Dunc
Title: Re: Victorinox Warranty!!!
Post by: Leatherman123 on May 08, 2008, 10:59:25 PM: Even better news! I sent an email to see if I could get a SwissTool RS to put in the EDC rotation. So, she emailed me back saying it's not a problem, all the SwissTools are the same price!
Title: Re: Victorinox Warranty!!!
Post by: NutSAK on May 08, 2008, 11:06:13 PM: Another example of great service from the Elseners!
Title: Re: Victorinox Warranty!!!
Post by: Mike, Lord of the Spammers! on May 08, 2008, 11:06:49 PM: Quote from: NutSAK on May 08, 2008, 11:06:13 PM
Another example of great service from the Elseners!
Can't argue with that :)
Title: Re: Victorinox Warranty!!!
Post by: cryptrick on May 08, 2008, 11:11:33 PM: Sounds great service from Victorinox. I've never had to use the Warranty on any Vic stuff but its nice to know they are there and seem top notch on service.
Title: Re: Victorinox Warranty!!!
Post by: Leatherman123 on May 08, 2008, 11:17:21 PM: Yeah, and best of all it's going to be here in 3-5 business days..
Title: Re: Victorinox Warranty!!!
Post by: Mike D on May 09, 2008, 01:47:54 AM: How loose was your plier head pivot?

I have one that seems to be doing the same thing.

Mine has the 02 head even though I bought about 6 months ago.

I think it may be time to send mine in too :(
Title: Re: Victorinox Warranty!!!
Post by: Leatherman123 on May 09, 2008, 01:58:08 AM: Mine was pretty loose. It was enough to make the handles rattle.
Title: Re: Victorinox Warranty!!!
Post by: Benner on May 09, 2008, 11:42:09 AM: Quote from: Mike D on May 09, 2008, 01:47:54 AM
How loose was your plier head pivot?

I have one that seems to be doing the same thing.

Mine has the 02 head even though I bought about 6 months ago.

I think it may be time to send mine in too :(

I certainly would. Especially if the service is as good as that.
Title: Re: Victorinox Warranty!!!
Post by: Mike D on May 09, 2008, 03:09:20 PM: Well I'm off for a three day river float/camp trip this morning, so I wont be sending it off till next week sometime. I'll post here as to what happens.
Title: Re: Victorinox Warranty!!!
Post by: Leatherman123 on May 10, 2008, 04:48:14 AM: My new RS will be here on Monday! Can you believe it only took a week?/!
Title: Re: Victorinox Warranty!!!
Post by: Benner on May 10, 2008, 11:39:18 AM: Quote from: Leatherman123 on May 10, 2008, 04:48:14 AM
My new RS will be here on Monday! Can you believe it only took a week?/!

Sounds good to me. :)
Title: Re: Victorinox Warranty!!!
Post by: Leatherman123 on May 13, 2008, 08:30:31 PM: Well, I got my new RS yesterday.. I will like it more because I didn't buy it! I noticed something though. On my new SwissTool Cordura sheath it says Made in USA on the belt loop. While, my other SwissTool sheaths had stickers on them saying Made in Mexico. Also, the USA sheath is way thinner than the Mexican one. The tool is also more recessed in the USA made one! Anyone have any ideas? I wish I could take a pic!
Title: Re: Victorinox Warranty!!!
Post by: Dunc on May 13, 2008, 08:41:51 PM: I much prefer the European velcro sheaths .

Dunc
Title: Re: Victorinox Warranty!!!
Post by: Leatherman123 on May 13, 2008, 09:05:45 PM: Yeah, I have one of those. I want to buy a leather one though!
Title: Re: Victorinox Warranty!!!
Post by: Dunc on May 13, 2008, 10:38:07 PM: They do leather and nylon in velcro . http://www.victorinox.ch/index.cfm?site=victorinox.ch&page=136&lang=E click on the little pic or the sheaths

Dunc
Title: Re: Victorinox Warranty!!!
Post by: Leatherman123 on May 13, 2008, 10:57:26 PM: Yeah, I know. I was saying I have the velcro nylon one but I want a leather one!