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Tool Talk => Gerber Tools => Topic started by: zrxoa1 on November 01, 2016, 05:36:33 AM

Title: Will Gerber fix this blade for me?
Post by: zrxoa1 on November 01, 2016, 05:36:33 AM
If I send the MP600 Pro Scout back to Gerber, you guys think they'll fix that blade??

(http://uploads.tapatalk-cdn.com/20161101/8a47a155e95bf848aba815ba1bc95d04.jpg)(http://uploads.tapatalk-cdn.com/20161101/8ab60c3b6bcc1edf2f51e891a802d5f5.jpg)(http://uploads.tapatalk-cdn.com/20161101/d3ddbc8408d85dc37065ed0fdee1cfe9.jpg)


It was like that when I got it...



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Title: Re: Will Gerber fix this blade for me?
Post by: AimlessWanderer on November 01, 2016, 05:45:41 AM
You bought it brand new from a store like that?
Title: Re: Will Gerber fix this blade for me?
Post by: Aloha on November 01, 2016, 05:57:27 AM
I'm sure someone has a spare blade.  Is it SOG that sells individual parts?  Would a SOG blade fit? 
Title: Re: Will Gerber fix this blade for me?
Post by: zrxoa1 on November 01, 2016, 07:40:45 AM
You bought it brand new from a store like that?
No...it was given to me by an eBay seller to make up for something.  I was told ahead of time the blade was bad.



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Title: Re: Will Gerber fix this blade for me?
Post by: AimlessWanderer on November 01, 2016, 08:26:19 AM
You bought it brand new from a store like that?
No...it was given to me by an eBay seller to make up for something.  I was told ahead of time the blade was bad.

Ah, I see  :tu:

I'm sure someone has a spare blade.  Is it SOG that sells individual parts?  Would a SOG blade fit?

Different locking mechanism, it could be modified, but someone over that side of the pond will surely have a spare Gerber blade  :)
Title: Re: Will Gerber fix this blade for me?
Post by: jerseydevil on November 01, 2016, 05:11:28 PM
I think I have a spare floating around actually. Let me take a took and I'll PM you. :tu:
Title: Re: Will Gerber fix this blade for me?
Post by: Grant Lamontagne on November 05, 2016, 08:21:49 PM
Gerber likely would fix the blade- that is what their warranty department does, but it seems a bit unfair to expect them to.  I am glad that someone else is willing to step up and send you a blade, because I just don't see this as a warranty issue- aka, not Gerber's fault.  I know you aren't intending to take advantage of them, but I really hate seeing folks selling tools that are abused then just saying "well the company will take care of it" or worse, expecting Gerber to replace it just so you can sell it.

As I said, I know that isn't your intention, but it is something I have seen played out many times over with a bunch of different people. 

Imagine wanting to sell your car, and taking it to a dealership and expecting them to fix everything that is wrong with it, and clean it up absolutely free so someone can make more money off it.  Or replacing it with a current model.

Def
Title: Re: Will Gerber fix this blade for me?
Post by: zrxoa1 on November 05, 2016, 08:49:03 PM
I actually meant cleaning the blade up and sharpening it properly. If they wanted to replace the blade, great. If someone has a nice blade to sell, that would definitely be my first choice. I'm not wanting to take advantage of Gerber, just want to get the blade usable.

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Title: Re: Will Gerber fix this blade for me?
Post by: Grant Lamontagne on November 06, 2016, 02:57:45 AM
I didn't mean to suggest you did.  Just some folks do and that's a frustration of mine.  :D

Def
Title: Re: Will Gerber fix this blade for me?
Post by: zrxoa1 on November 06, 2016, 02:58:32 AM
I didn't mean to suggest you did.  Just some folks do and that's a frustration of mine.  :D

Def
Gotcha!  I agree with you on that!

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Title: Re: Will Gerber fix this blade for me?
Post by: tattoosteve99 on November 06, 2016, 04:40:51 AM
They would fix it no questions asked. Gerber has the best warranty department out there. I've sent many a tool that I broke and they always made it perfect.


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Title: Re: Will Gerber fix this blade for me?
Post by: Poncho65 on November 06, 2016, 05:04:44 AM
Only time I have had experience with warranty was when I emailed them to ask about buying another screw for my EAB knife and they asked for my address and sent me 3 or so extra :cheers: :o Great bunch there :tu: Wished they could update the design about the EAB though as it is very easy to loose that screw :facepalm: Sorry :b2t:
Title: Re: Will Gerber fix this blade for me?
Post by: Grant Lamontagne on November 06, 2016, 01:15:29 PM
I have had good results with Gerber's warranty department too.  They have gone above and beyond for me, in providing a replacement spring for an MP800 without requiring me to send it in- although their policy is to not send out parts usually, they were very reasonable and helpful.  I love when a company allows their people to break from the approved operations manual and help people out who would otherwise fall through the cracks.

Def
Title: Re: Will Gerber fix this blade for me?
Post by: zrxoa1 on February 02, 2017, 03:42:02 PM
If I send the MP600 Pro Scout back to Gerber, you guys think they'll fix that blade??

(http://uploads.tapatalk-cdn.com/20161101/8a47a155e95bf848aba815ba1bc95d04.jpg)(http://uploads.tapatalk-cdn.com/20161101/8ab60c3b6bcc1edf2f51e891a802d5f5.jpg)(http://uploads.tapatalk-cdn.com/20161101/d3ddbc8408d85dc37065ed0fdee1cfe9.jpg)


It was like that when I got it...



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Well, reading thru the MTO wiki, I see my Gerber is actually an earlier version, the Multi lock Scout.  The MP600 Pro Scout has a Wharncliffe blade, mine does not.



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Title: Re: Will Gerber fix this blade for me?
Post by: zrxoa1 on February 03, 2017, 04:29:40 PM
I sent an email with pictures to Gerber. I explained I got the tool with the knife blade already damaged. They replied to send it in and they will still fix it for free!

Awesome!!!



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Title: Re: Will Gerber fix this blade for me?
Post by: Grant Lamontagne on February 05, 2017, 03:23:21 AM
That's great to hear!

I had been wondering what was going on with this tool.  You have to love a company that stands behind their stuff no matter what!   :tu:

Def
Title: Re: Will Gerber fix this blade for me?
Post by: zrxoa1 on February 05, 2017, 04:35:29 AM
I've been without internet or printer since we moved into our new house. Finally got internet last week and my wife is coming home with a new printer tomorrow. So I can buy and print off shipping label....I HATE going to post office!!!

Will get it shipped soon!

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Title: Re: Will Gerber fix this blade for me?
Post by: Aloha on February 05, 2017, 07:20:18 AM
I sent an email with pictures to Gerber. I explained I got the tool with the knife blade already damaged. They replied to send it in and they will still fix it for free!

Awesome!!!



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Good on Gerber  :like:
Title: Re: Will Gerber fix this blade for me?
Post by: Grant Lamontagne on February 06, 2017, 03:39:46 AM
Welcome back!

I had three printers that I couldn't give away a little while ago.  They still had ink and everything. I just bought one printer that did everything each of the other printers did individually.

 ::)

Def
Title: Re: Will Gerber fix this blade for me?
Post by: captain spaulding on February 06, 2017, 06:47:24 AM
Gerbers customer service is truly excellent. I have been through a ton of companies warranty claims and Gerbers is the best by far. I have never once had a bad experience. I cannot say the same for all the other top companies.
Title: Re: Will Gerber fix this blade for me?
Post by: Grant Lamontagne on February 06, 2017, 01:49:58 PM
Gerbers customer service is truly excellent. I have been through a ton of companies warranty claims and Gerbers is the best by far. I have never once had a bad experience. I cannot say the same for all the other top companies.

I agree for the most part.  I have only dealt with Gerber's Customer Service once, and they went above and beyond for me, locating and providing a part for a broken, discontinued tool that they sent me, despite them having rules against sending parts out.

And, amongst the other major brands, I have only really had one bad experience, but that has been reasonably well documented here in the past and no reason to bring it back up.

Def
Title: Re: Will Gerber fix this blade for me?
Post by: zrxoa1 on February 16, 2017, 10:56:07 PM
Well, got my tool returned from Gerber...Kind of what I figured would happen...
]https://uploads.tapatalk-cdn.com/20170216/eb01c7dfde2263131d92942935578e34.jpg[/img](https://uploads.tapatalk-cdn.com/20170216/fc9ccc8869126b6d561c9fc9a8605ee9.jpg)(https://uploads.tapatalk-cdn.com/20170216/b0829cd9b1c52e8c16a49cd700de6549.jpg)(https://uploads.tapatalk-cdn.com/20170216/a28fdbe309a44756e808d92f04754603.jpg)

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Title: Re: Will Gerber fix this blade for me?
Post by: zrxoa1 on February 16, 2017, 10:57:37 PM
Good people!  I would have been fine with them fixing my tool and sending it back. This is pretty cool!

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Title: Re: Will Gerber fix this blade for me?
Post by: Damsel on February 17, 2017, 12:18:56 AM
Might want to hide your address in that first photo.

Danielle
Title: Re: Will Gerber fix this blade for me?
Post by: zrxoa1 on February 17, 2017, 12:22:45 AM
Might want to hide your address in that first photo.

Danielle
Thanks. Didn't pay attention!

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Title: Re: Will Gerber fix this blade for me?
Post by: zrxoa1 on February 17, 2017, 01:26:12 AM
Yeah, I'm at work and posted that quickly. Didn't think you could see my address. :tu:

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Title: Re: Will Gerber fix this blade for me?
Post by: Grant Lamontagne on February 17, 2017, 01:37:33 PM
I'm glad to see they fixed it for you!

The MP600 is a great tool and I hope you get lots of use out of it.  I have never babied mine, and it has seen a lot of use and never failed me once.

Def
Title: Re: Will Gerber fix this blade for me?
Post by: zrxoa1 on February 17, 2017, 01:57:06 PM
I'm glad to see they fixed it for you!

The MP600 is a great tool and I hope you get lots of use out of it.  I have never babied mine, and it has seen a lot of use and never failed me once.

Def
Grant,

I messed up my post... They actually sent me a brand new MP600 Pro Scout back.

Awesome company!

(https://uploads.tapatalk-cdn.com/20170217/0b442ba1363688b49b3762644759c797.jpg)(https://uploads.tapatalk-cdn.com/20170217/3f3aa35cecf7f49f57c3d9af9f537be2.jpg)


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Title: Re: Will Gerber fix this blade for me?
Post by: Grant Lamontagne on February 20, 2017, 03:20:16 AM
Well slap my smurf and call me Amy, you really can't argue with a result like that!

Def
Title: Re: Will Gerber fix this blade for me?
Post by: zoidberg on March 07, 2017, 08:52:43 AM
Well slap my smurf and call me Amy, you really can't argue with a result like that!

Def

 (https://tv-fanatic-res.cloudinary.com/iu/s--g0r3jY-b--/t_full/f_auto,fl_lossy,q_75/v1391798688/sheldon-spanks-amy.jpg)

Title: Re: Will Gerber fix this blade for me?
Post by: haja.maideen.988 on April 24, 2017, 03:08:32 PM
My Gerber DIme was repaired twice by agent for free.