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Tool Talk => SOG Tool Forum => Topic started by: Thisjk38 on April 11, 2012, 12:26:03 AM

Title: Sog Warranty Question
Post by: Thisjk38 on April 11, 2012, 12:26:03 AM: So I sent in my Crosscut for a warranty issue about 3 weeks ago. I followed the directions for doing so, and included several different ways for them to contact me. I have not heard anything back. Is this common? Will I just receive a package from them one day, without any communication? If so, how long does it usually take for them to fix a warranty problem.
Title: Re: Sog Warranty Question
Post by: Dr.Lipids on April 11, 2012, 04:52:29 AM: Where are you located? In my experience they are very fast. Probably took a week and I'm only a state away.
Title: Sog Warranty Question
Post by: Thisjk38 on April 11, 2012, 05:25:19 AM: Man that worries me. I'm in Southern California. Did you hear from them before you received your knife back?
Title: Re: Sog Warranty Question
Post by: Dr.Lipids on April 11, 2012, 05:47:42 AM: Well I used the warranty page and requested a new plier head because mine had messed up wirecutters and they just shipped it out to me the next day I believe. I sent a few emails back and forth after I submitted my request. They were very helpful.

I guess mine is a bit different. They may just be backed up, even though SOGs are very easy to fix for the most part. What was the problem?