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Tool Talk => Swiss Army Knights Forum => Topic started by: Thargor on June 01, 2007, 08:46:13 PM

Title: Sending a Swisstool Back to Victorinox?
Post by: Thargor on June 01, 2007, 08:46:13 PM: Do I just send it to this address on this page:

Victorinox AG
Schmiedgasse 57
CH-6438 Ibach-Schwyz

http://www.victorinox.ch/index.cfm?page=296&lang=E

With a letter with my name and address on it or do I need to drop it into a Vic agent first and let them send it back?
Title: Re: Sending a Swisstool Back to Victorinox?
Post by: Viper on June 01, 2007, 11:19:15 PM: Why do you want to send it back?
Title: Re: Sending a Swisstool Back to Victorinox?
Post by: Grant Lamontagne on June 02, 2007, 12:04:05 AM: If it's a warranty repair I would try contacting Burton McCall first. It's always easier to send in country than out...

Burton McCall Limited
Victorinox House
163 Parker Drive
Leicester LE4 0JP
Tel +44(116)234 46 46
Fax +44(116)235 80 31
sales@burton-mccall.co.uk
www.burton-mccall.co.uk

Def
Title: Re: Sending a Swisstool Back to Victorinox?
Post by: Thargor on June 02, 2007, 12:46:12 AM: Quote
Why do you want to send it back?
I was talking about mine to a guy at work and he said he had a broken one in a drawer at home and I said I knew the right place to ask about getting it repaired.

Thanks for the info Def, Ill get in touch with them and see if they have an agent in Ireland or something, I doubt it though, he'll probably have to send it to England.
Title: Re: Sending a Swisstool Back to Victorinox?
Post by: Grant Lamontagne on June 02, 2007, 01:17:31 AM: My mistake... for Ireland there's another source:

Ireland
Cutlery
Broderick Bros. Ltd.
Cloverhill Industrial Estate
Clondalkin
Dublin 22
Tel +353(1)429 15 00
Fax +353(1)4509570
info@broderickbros.ie
Multi-Tools
Petersons of Dublin Ltd.
Peterson House
Sallynoggin
Dun Laoghaire
Co.Dublin
Tel +353(1)285 10 11
Fax +353(1)2856593
sales@peterson.ie
www.peterson.ie
Travel Gear
A R O'Hare + Co Ltd.
Aroh
Unit 106
Baldoyle Industrial Estate
Baldoyle
Dublin 13
Tel +353(1)839 12 76
david@aroh.ie

Def
Title: Re: Sending a Swisstool Back to Victorinox?
Post by: Thargor on June 02, 2007, 03:26:59 PM: Excellent, thanks.
Title: Re: Sending a Swisstool Back to Victorinox?
Post by: Grant Lamontagne on June 02, 2007, 03:27:58 PM: No problem... always glad to help! :cheers:

Def
Title: Re: Sending a Swisstool Back to Victorinox?
Post by: Thargor on June 02, 2007, 10:13:17 PM: I just realised Ive used that Peterson House place in Dublin before, to get my Zippo repaired when the Harley Davidson logo popped off when someone dropped it off a balcony, I wonder if they do repairs or if they just gather these kinds of things and ship them back to the factories?

And I hope the Swisstool doesnt take as long as to come back as the Zippo did, I was waiting 3 months the last time I sent something to them, nothing he can do about it except try I suppose...
Title: Re: Sending a Swisstool Back to Victorinox?
Post by: Fred on June 06, 2007, 03:41:04 AM: Victorinox service is pretty dam good. I sent in a pioneer once that was obviously broken through abuse and they sent a new one right away