Post by: sonarsessions on July 07, 2017, 05:03:26 PM
So I recently sent in my Leatherman blast that was pretty rough around the edges, had a broken mini flathead, and a stripped flathead screwdriver for warranty work, and figured I would ask how your experience was with Leatherman's warranty? It isn't imperative that I get it back immediately (they got it on 29 June) as I also have a Leatherman Wave, but I figured I would see how the turnaround time was for warranty work. Also, from what I've been reading, the Blast was discontinued some time ago - any chance they'd be able to get me a refurb'd old stock, or will they be switching it with a new model? All of the topics I see on this when I Google are from more than a year ago, so I figured it was worth asking.
Thanks!
Post by: The Tool Guy on July 07, 2017, 05:32:04 PM
Post by: Zed on July 07, 2017, 05:47:08 PM
Post by: captain spaulding on July 07, 2017, 06:11:34 PM
Post by: SteveC on July 07, 2017, 06:15:11 PM
Post by: Sparkey on July 07, 2017, 07:30:58 PM
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Post by: sonarsessions on July 07, 2017, 08:37:42 PM
Post by: WiSAKfan on July 08, 2017, 03:54:52 AM
Still waiting to get my skele back, it's been two weeks
Post by: Sparkey on July 08, 2017, 04:15:49 AM
what shipping service did leatherman use to return your items?I think it was USPS Priority mail.
Still waiting to get my skele back, it's been two weeks
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Post by: slemp on July 09, 2017, 03:58:25 AM
Post by: WiSAKfan on July 09, 2017, 04:21:37 PM
Still waiting for my skele...the tracking number shows it was delivered to them on june 21st. I'm sure it'll be here in the next couple days :gimme:
Post by: captain spaulding on July 09, 2017, 09:28:05 PM
has anyone had their warranty claims rejected? If so did they notify you?
Still waiting for my skele...the tracking number shows it was delivered to them on june 21st. I'm sure it'll be here in the next couple days :gimme:
I have heard of a few rejections but it's not likely.
Post by: pitbullz4me on July 09, 2017, 09:43:05 PM
has anyone had their warranty claims rejected? If so did they notify you?
Still waiting for my skele...the tracking number shows it was delivered to them on june 21st. I'm sure it'll be here in the next couple days :gimme:
Call them and see what they're going to do. I've sent tools in that they replaced, those came back fast. Other tools that were repaired took longer to get back. I seriously doubt your claim will be rejected. Leatherman has one of the best warranty programs I've come across, and honestly if has Leatherman on it they warranty it from my experience.
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Post by: WiSAKfan on July 10, 2017, 05:04:56 PM
I'll give it a little more time before calling....I'm not really that concerned, it was more a curiosity if people had ever been turned down.
Post by: mtn on July 10, 2017, 06:53:43 PM
First time they actually messed up; they didn't give a replacement for one of the items. The first item was replaced within 3 weeks; I waited another week and contacted them asking about the second--they got a replacement in about 3-4 days for that one.
The second time, they were repaired items and I think the turnaround time was around 3.5 weeks--that time they were stuck on a UPS truck for about 8 days.
I'm consistently impressed by their return/replacement/repair policy. On one hand I feel bad because I've ended up selling 3/4 replacement/repaired items (the one sentimental one was not sold, obviously), but on the other hand I'm a relatively frequent customer for them.
EDIT: For inquiring minds, I still own 3 or 4 Leathermans (one may be lost) and have gifted two away. The ones that I had repaired I was explicit in my description of how I obtained them--used and already damaged--and they told me to send them in. I ended up selling them because I just didn't use them.
Post by: slemp on July 12, 2017, 11:06:14 PM
Post by: WiSAKfan on July 13, 2017, 12:45:54 AM
Just talked to someone on Leatherman chat they are just opening returns they got on 6-21-17 she told me from the time they open the return it's 20 day turn around
wow thanks for asking about it :multi:
Post by: WiSAKfan on July 16, 2017, 12:32:58 AM
Post by: SteveC on July 16, 2017, 01:13:12 AM
Post by: slemp on July 16, 2017, 03:10:37 AM
Post by: BePrepared on July 18, 2017, 10:47:29 PM
Unfortunately in the UK, while the S4 (or any Juice or Squirt or Style) are legal carry, the Micra is technically probably not. :facepalm:
I was going to return the Micra for a Style CS, but my wife saw the Micra and confiscated it for herself to use around the home. Happy ending. :)
Post by: slemp on July 19, 2017, 03:30:19 AM
An update on my end: I got an email from leatherman today with a ups tracking number and a note that it was on it's way!let us know what they did .replaced it if so what with ? Or fixed it
Post by: WiSAKfan on July 21, 2017, 10:04:11 PM
An update on my end: I got an email from leatherman today with a ups tracking number and a note that it was on it's way!let us know what they did .replaced it if so what with ? Or fixed it
got a package from Oregon today!
They replaced it. I guess there is a first generation skele and second generation and this one is the latter.
thank you leatherman!
So my experience was a month turnaround time. I'm totally cool with that except in that time I bought a SOG power access, a LM signal and just got a LM mini-tool :facepalm: man these MT's are addictive!
Post by: SteveC on July 22, 2017, 12:11:32 AM
Post by: Syncop8r on July 22, 2017, 12:35:02 AM
They replaced it. I guess there is a first generation skele and second generation and this one is the latter.
What blade was on the original Vs the replacement one? And is it the vanilla Skele or CX?
Post by: WiSAKfan on July 22, 2017, 04:42:30 AM
here's a video showing the differences between the first and second generation: https://www.youtube.com/watch?v=KZKpCh7RykY
Post by: sonarsessions on July 24, 2017, 02:29:02 PM
Leatherman went above and beyond on this one. Kudos!
Post by: Don Pablo on July 24, 2017, 03:13:22 PM
Well it looks like it took just under 25 days but the mailman finally had something from Leatherman - looked inside and found a nylon pouch with a Rebar instruction manual, and to my surprise when opening the sheath, it was a Wave!:tu:
Leatherman went above and beyond on this one. Kudos!
Customer service! :hatsoff:
(Now, wheres Outback in Idaho? :whistle: )
Post by: Syncop8r on July 30, 2017, 12:54:45 PM
(Now, wheres Outback in Idaho? :whistle: )He's probably out back somewhere.... in Idaho.... :facepalm:
Post by: Ray S on August 09, 2017, 04:37:28 AM
Is there a set procedure I have to go through such as contacting them first? I've never had to send anything in to anyone for warranty work(except an Invicta watch and that was a nightmare!). Any info would be greatly appreciated.
Post by: WiSAKfan on August 09, 2017, 03:07:03 PM
Got a Leatherman Wingman a few weeks ago second hand and the liner lock for the blade was broken. Did not appear to have been abused or even sharpened and the rest of the tool is fine. I had considered just leaving it as is but someone said that Leatherman will warranty it even though I am not the original purchaser.
Is there a set procedure I have to go through such as contacting them first? I've never had to send anything in to anyone for warranty work(except an Invicta watch and that was a nightmare!). Any info would be greatly appreciated.
there's a form you fill out on the leatherman support page before sending it in
Post by: Dutch_Tooler on August 09, 2017, 03:23:54 PM
Fast forward to today: phone call, friendly guy advising me that blades were not to be had anymore and was I emotionally attached to the PST? Not that much, I said, whereupon he decided on the spot to mark me for a replacement with a spanking new Wave - woot! Due here end of the week...
Sent on my SM-G930F with Tapatalk
Post by: Syncop8r on August 09, 2017, 11:22:13 PM
Post by: SteveC on August 09, 2017, 11:34:00 PM
I wonder what they do with tools such as your PST.... :think:
Use them to fix other PST's that are marked sentimental. :whistle:
Post by: Syncop8r on August 09, 2017, 11:52:06 PM
Post by: SteveC on August 09, 2017, 11:55:18 PM
Post by: Dutch_Tooler on August 10, 2017, 08:07:37 AM
Sent on my SM-G930F with Tapatalk
Post by: Don Pablo on August 10, 2017, 08:11:02 AM
Yes, probably... I remember the event that led to the blade snapping was not excessively violent (prying a small wire staple out of some wood) and I was frankly surprised that it gave. Today's blades are sturdier, one hopes.Blades are not for prying. ::)
Sent on my SM-G930F with Tapatalk
(On a SAK, the can opener is a nice staple puller.)
Post by: Dutch_Tooler on August 10, 2017, 08:16:34 AM
Sent on my SM-G930F with Tapatalk
Post by: Dutch_Tooler on August 23, 2017, 09:24:27 PM
My experience (currently ongoing) is extremely positive. Last week I sent in an original PST with a snapped main blade, which I had incurred a few years ago and forgotten about until recently. I had stated on my mail to customer service that I thought that that, being classifiable as abuse, might not qualify for warranty, but the return mail invited me to fill in the online form for warranty cases, which hint I had promptly taken.Wave has arrived
Fast forward to today: phone call, friendly guy advising me that blades were not to be had anymore and was I emotionally attached to the PST? Not that much, I said, whereupon he decided on the spot to mark me for a replacement with a spanking new Wave - woot! Due here end of the week...
Sent on my SM-G930F with Tapatalk
bringing the total to two.Sent on my SM-G930F with Tapatalk
Post by: Barry Rowland on August 25, 2017, 06:48:57 PM
I've used it twice and got a new replacement in 5days tops :salute: great service :salute:
Post by: vadsoom on September 01, 2017, 07:08:27 PM
After returning home, I used an engraver at work to etch my name. Admittedly, my job was not very professional.
I broke the plier heads some months later and returned them to Leatherman for warranty service. I was totally shocked when I received the replacement set - they had my name professionally engraved.
Now THAT is excellent customer service and one of the reasons I've been a happy Leatherman customer since '85.
Post by: Don Pablo on September 01, 2017, 07:16:04 PM
A decade or so ago, I was on a service call to a factory. One of the workers saw me using my Leatherman and asked if he could borrow it. He said, "thanks," and put it in his pocket. Later in the day I asked for it back and he denied having borrowed it. I told him he was going to be really embarrassed when he pulled it out to use it and found my name engraved in the side. He said, "no it isn't." He was right- I was bluffing, but his supervisor heard the exchange and made him give it back. Apparently, he had done this before, getting "swag" freebies from other visitors.Wow, way to go! :o :like:
After returning home, I used an engraver at work to etch my name. Admittedly, my job was not very professional.
I broke the plier heads some months later and returned them to Leatherman for warranty service. I was totally shocked when I received the replacement set - they had my name professionally engraved.
Now THAT is excellent customer service and one of the reasons I've been a happy Leatherman customer since '85.
Post by: Syncop8r on September 02, 2017, 01:06:10 AM
Post by: vadsoom on September 13, 2017, 09:28:48 PM
That's awesome. Was it a completely new tool?Yes, completely new with an updated warranty date code.
Post by: mybabybook on September 14, 2017, 07:47:34 PM
Post by: Syncop8r on September 14, 2017, 11:36:05 PM
Post by: zoidberg on September 14, 2017, 11:50:49 PM
Which country?
Bulgaria...
Post by: mybabybook on September 15, 2017, 01:15:14 PM
Which country?Yeah, I forgot. Bulgaria. Also, from leatherman stopped answering my emails. So, no comment on this...
Post by: BePrepared on September 22, 2017, 06:38:23 PM
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Post by: Exeter on November 30, 2017, 03:00:52 PM
I have an old Pulse with general looseness, slight play in the pliers and a really loose roller lock. As I live in Hungary, I must deal with warranty returns through the local Leatherman distributor (who send in tools for repair in bulk to LM in Portland), which is fine, but as this is a retired model, first I want to see clear if I get the Pulse back repaired or they send me somthing else. (A Rebar would be fine, but I'd hate to get a Wingman for example.)
I wrote an email to them - meaning the Portland HQ - about two weeks ago, no reply. I wrote them again a week later, explaining the situation nicely for the second time, still not a word from them. Any guesses? Is this normal, I mean the response time?
Post by: Exeter on December 02, 2017, 09:17:13 PM
My problem in a nutshell:
I have an old Pulse with general looseness, slight play in the pliers and a really loose roller lock. As I live in Hungary, I must deal with warranty returns through the local Leatherman distributor (who send in tools for repair in bulk to LM in Portland), which is fine, but as this is a retired model, first I want to see clear if I get the Pulse back repaired or they send me somthing else. (A Rebar would be fine, but I'd hate to get a Wingman for example.)
I wrote an email to them - meaning the Portland HQ - about two weeks ago, no reply. I wrote them again a week later, explaining the situation nicely for the second time, still not a word from them. Any guesses? Is this normal, I mean the response time?
No takers? Anyone?
Post by: SteveC on December 02, 2017, 09:19:40 PM
Post by: Exeter on December 03, 2017, 12:37:17 AM
Post by: Poncho65 on December 04, 2017, 03:55:31 AM
Post by: Glockfan on December 04, 2017, 05:06:18 AM
Post by: Exeter on December 04, 2017, 10:17:49 AM
Post by: Glockfan on December 04, 2017, 01:26:45 PM
Live chat? What's that, where? I did not see anything like that on their website.
Just looked on the website, and didn’t see it either. :think: I believe it was a option under support. I wonder if it’s only on there during biz hrs? I’ll check it later.
Post by: Glockfan on December 04, 2017, 08:02:24 PM
Live chat? What's that, where? I did not see anything like that on their website.
It’s the round button, bottom right corner.
Post by: Exeter on December 04, 2017, 08:11:56 PM
Live chat? What's that, where? I did not see anything like that on their website.
It’s the round button, bottom right corner.
Yeah, I just finished a chat with them. After you mentioned this business hours thing, I checked it again, and voila, it turned out that because of the time difference, I just looked at the wrong times. Thank you for the tip!
Post by: Glockfan on December 04, 2017, 08:24:55 PM
Live chat? What's that, where? I did not see anything like that on their website.
It’s the round button, bottom right corner.
Yeah, I just finished a chat with them. After you mentioned this business hours thing, I checked it again, and voila, it turned out that because of the time difference, I just looked at the wrong times. Thank you for the tip!
Happy to help!
:cheers:
Post by: Higgins617 on December 07, 2017, 03:55:40 PM
I got it used, and I know a lot of people frown on sending second hand tools in for warranty repair. But this is about the only way I could have a Charge. I do sort of feel bad, but I have zero intention to ever sell or try to profit from their work to fix or replace it. So it'll just keep another tool in use.
Plus I have purchased many tools from them. So I'm excited. The guide issue was bad enough to keep the tool from folding up correctly and it drove me crazy to carry as is. Tried for 8 months
Post by: mybabybook on December 08, 2017, 01:07:14 PM
from what I know, for people leaving outside US, the broken tool must be sent to distributor and customer pays only for postage to distributor. Is it normal for the distributor to ask customer to cover the postage of the tool to US as well? Or they have to bare that cost?
Post by: Exeter on December 08, 2017, 01:21:43 PM
Hi,
from what I know, for people leaving outside US, the broken tool must be sent to distributor and customer pays only for postage to distributor. Is it normal for the distributor to ask customer to cover the postage of the tool to US as well? Or they have to bare that cost?
For us here that is the case, or at least that was the case the one time my tool was sent off to Portland through the local distributor. I only had to pay for the shipping to the local LM dealer and the return from them when it was repaired.
Is your local distributor asking for the US shipping as well, or this only a theoretical question?
Post by: mybabybook on December 08, 2017, 03:26:32 PM
Hi,
from what I know, for people leaving outside US, the broken tool must be sent to distributor and customer pays only for postage to distributor. Is it normal for the distributor to ask customer to cover the postage of the tool to US as well? Or they have to bare that cost?
For us here that is the case, or at least that was the case the one time my tool was sent off to Portland through the local distributor. I only had to pay for the shipping to the local LM dealer and the return from them when it was repaired.
Is your local distributor asking for the US shipping as well, or this only a theoretical question?
Yes, they are asking to pay for the shipping to US as well, which is about 20EUR. I think that it is too hight considering they are sending bulk returns and also that they should be responsible for the return shipping cost from distributor to US leatherman.
Post by: Exeter on December 08, 2017, 06:40:59 PM
Hi,
from what I know, for people leaving outside US, the broken tool must be sent to distributor and customer pays only for postage to distributor. Is it normal for the distributor to ask customer to cover the postage of the tool to US as well? Or they have to bare that cost?
For us here that is the case, or at least that was the case the one time my tool was sent off to Portland through the local distributor. I only had to pay for the shipping to the local LM dealer and the return from them when it was repaired.
Is your local distributor asking for the US shipping as well, or this only a theoretical question?
Yes, they are asking to pay for the shipping to US as well, which is about 20EUR. I think that it is too hight considering they are sending bulk returns and also that they should be responsible for the return shipping cost from distributor to US leatherman.
Sounds pretty customer-unfriendly to say the least, or even shady. Although I guess they have the right - at least legally - to ask for some/any fee or whatever if you haven't bought the product from them, but it's still not nice at all.
I had a very-very nice experience with the Hungarian Leatherman-guys just this week concerning my old Pulse mentioned above. I'll update my story in a separate post soon.
Post by: Exeter on December 08, 2017, 07:05:56 PM
As I mentioned earlier, I had an old Pulse with a very loose roller lock, and as I live outside the US, I have to go through the Hungarian LM distributor with warranty/repair issues, but they simply send the tools in need of repair to Portland if you haven't purchased the item from them originally. Or at least that was my information from an earlier repair (just a Micra, got replaced in Portland and sent back to me).
Anyway, as the Pulse is a retired model, I wanted to see what LM would replace it with if they won't repair it, so first I wrote an email to the Portland HQ, but got no reply at all. I wrote them again a week later, again nothing. ???
Here, thanks to Glockfan, I learned they have a live chat as well, so I got into contact with them on Monday. The lady, well, how should I say this, was very polite, but not really helpful, she practically ignored my questions, repeatedly told me to turn to the Hungarian distributor, and then she just thanked me for contacting them and finished the chat. ???
So, still in the dark, on Tuesday I called my local LM dealer, and the response was even better than expected. The guy there told me to just send it there, no questions asked, I mean literally, he didn't even ask about the particular problem with the tool. He offered me two options: 1) they send the Pulse over to Oregon, and in 6-8 weeks I may get it back repaired or replaced with something, most likely a Rebar or 2) they just replace it with a Rebar for me locally. As there was nothing certain about the first option - apart from a lengthy wait period - I took the second option, and lo and behold, three days later I'm the happy owner of a new Rebar.
Pretty nice experience if you ask me, and in this case I feel the distibutor outdid the parent company in helpfulness.
I just started familiarizing with the tool, in a couple of days I guess I'll post an initial review as well. (On a relevant thread of course. :) )
Post by: Poncho65 on December 09, 2017, 11:48:07 AM
Post by: Nix on December 09, 2017, 02:44:14 PM
I wonder if that is a Leatherman policy? I bought a ST 300 yesterday, and the dealer said that it had a "15 year warranty". He then went on to say, if I had any problems with the tool, to bring it into the dealership and they, the dealership, would take care of it.
:think:
Not sure how that would work if one buys a LM from the big river. Interesting.
Post by: ThePeacent on December 09, 2017, 04:44:00 PM
Pretty nice experience if you ask me, and in this case I feel the distibutor outdid the parent company in helpfulness.
I just started familiarizing with the tool, in a couple of days I guess I'll post an initial review as well. (On a relevant thread of course. :) )
that is a very nice and worthy substitute and one of the best LM you could get :cheers:
Enjoy it!
as for outside US Warranty, my experience mimics yours and I have to agree fully with your statement, in my case Spanish distributor was fast, polite, excellent and very helpful! They deal with good, trustworthy companies in most countries it seems :salute:
Post by: Higgins617 on December 10, 2017, 02:31:56 PM
Post by: Higgins617 on December 11, 2017, 01:26:46 AM
Post by: mybabybook on December 12, 2017, 04:05:51 PM
Post by: Poncho65 on December 12, 2017, 07:12:41 PM
Got a reply from leatherman which was pretty disappointing. They say that if distributor is requiring the fee, then it is OK. What is more disturbing, is that the distributor is asking for a postage fee that is 3 times higher than what post is asking for.
Did you tell them that the distibutor is asking way more than what actual shipping is? :think:
Post by: mybabybook on December 13, 2017, 06:38:32 PM
Post by: Higgins617 on December 16, 2017, 06:30:42 PM
Post by: gregpost on December 17, 2017, 02:40:17 AM
I got it used, and I know a lot of people frown on sending second hand tools in for warranty repair. But this is about the only way I could have a Charge. I do sort of feel bad, but I have zero intention to ever sell or try to profit from their work to fix or replace it. So it'll just keep another tool in use.
Plus I have purchased many tools from them. So I'm excited. The guide issue was bad enough to keep the tool from folding up correctly and it drove me crazy to carry as is. Tried for 8 months
I never understood this. If Leatherman warranties the tool itself who cares how many owners its had?
Post by: Higgins617 on December 18, 2017, 12:33:59 AM
I got it used, and I know a lot of people frown on sending second hand tools in for warranty repair. But this is about the only way I could have a Charge. I do sort of feel bad, but I have zero intention to ever sell or try to profit from their work to fix or replace it. So it'll just keep another tool in use.
Plus I have purchased many tools from them. So I'm excited. The guide issue was bad enough to keep the tool from folding up correctly and it drove me crazy to carry as is. Tried for 8 months
I never understood this. If Leatherman warranties the tool itself who cares how many owners its had?
No free lunch? I'm not sure I totally get it either, company wants their money and people who have spent to buy the tools probably don't get amped that other people are getting the same thing for less. But I do agree with you, the warranty is on the tool, not so much a promise to the person who bought it
Post by: Syncop8r on December 20, 2017, 02:02:33 AM
Post by: Higgins617 on December 20, 2017, 03:59:22 AM
If someone buys a tool that has been abused really cheap though, how is that Leatherman's duty to make it right for the new owner? :think:
It isn't their duty, but on paper there isn't much a difference with who is sending the tool in. If it's deemed worthy of warranty repair I don't see it making a large difference who is sending it in. The new owner may be getting a great deal, but if it isn't being done for resale benefit I don't see it as bad. The tool had at one point been paid for in full. And it's going to keep on serving it's purpose that had been paid for, or another in its place.
Sorry if people don't like sending in a second hand tool, but at the time there was no chance I could swing the price of buying a new charge, and I got so ahead of myself that I didn't realize the plier guide was broken. Now the refurbed tool is going back to someone who's a MT freak who will keep it forever.
Post by: Syncop8r on December 20, 2017, 05:16:15 AM
If it's deemed worthy of warranty repair I don't see it making a large difference who is sending it in.I guess sellers should send them in for repair before selling them. Then they are the one who will benefit, rather than the new buyer.
Post by: gregpost on January 07, 2018, 07:28:39 PM
Sorry if people don't like sending in a second hand tool, but at the time there was no chance I could swing the price of buying a new charge, and I got so ahead of myself that I didn't realize the plier guide was broken. Now the refurbed tool is going back to someone who's a MT freak who will keep it forever.
And this is the point. Leatherman is not really a large company, they make a niche product. I have no doubt that the thing that sells more Leatherman tools than anything is people actually seeing a tool in use or buying one and using it.
Post by: Higgins617 on January 07, 2018, 07:39:47 PM
Post by: Samuelcox on January 13, 2018, 12:48:33 PM
Post by: Dutch_Tooler on January 13, 2018, 10:54:35 PM
I managed to snap the awl on my leatherman surge. any experience of this being a warranty claim?No experience with this particular mishap, but the consensus seems to be that the odds are good to get it repaired or better.
Post by: Poncho65 on January 15, 2018, 09:13:15 PM
Post by: Poncho65 on January 15, 2018, 09:13:43 PM
Post by: Zezima on January 17, 2018, 01:09:04 AM
Got the/a Charge back, all told just under a month from me shipping it our to me receiving it.
New/refurbished or just repaired?
Post by: ThePeacent on January 17, 2018, 12:21:55 PM
I managed to snap the awl on my leatherman surge. any experience of this being a warranty claim?
I sent in my old Surge for repairs, to the LM Dealer and distributor in my country
I went on person to bring the tools myself. They were very kind, allowed me to meet Tim Leatherman :o who was there (and signed the Surge and Juice I had brought) and then the Surge got repaired in the time it took me to talk to TIm and chat about stuff, as well as getting Tim peen the Juice's pivot by himself to repair the wobble. :D
Nice experience, the old Surge was perfect after that (aside from scratches, OFC) and they replaced the Mini screwdriver holder, the flathead screwdriver, the SE blade and half of the scissors. :tu:
No cost, no delay, everything was great. :salute:
Post by: Syncop8r on January 21, 2018, 12:29:22 AM
You should have showed him Sam's plier pivot fix. :pok:
Post by: lew on January 21, 2018, 04:41:09 AM
Post by: Poncho65 on January 21, 2018, 04:19:21 PM
Got the/a Charge back, all told just under a month from me shipping it our to me receiving it.
New/refurbished or just repaired?
Welcome to :MTO: Zezima :cheers:
Post by: Raoul Octav on January 28, 2018, 12:52:44 PM
I had one swap in Germany, the guys there took almost 1 month to replace the tool.
3 swaps in Romania, for the first one(4years agol) i had to call the cavalry ( LMN USA) as they refused the warranty because it was not bought from them. For the rest (this year), i found that they charge a service tax of 5euro/tool