Multitool.org Forum
Tool Talk => Leatherman Tools => Topic started by: Dale on April 19, 2014, 09:40:06 PM
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It's been a couple weeks since I noticed my 2nd Gen Wave had lost a retaining pin. Monday afternoon Mrs. D mailed it out to Leatherman warranty dept.
Wednesday I got an email that my warranty repairs had been completed. Today, 5 days later (it traveled across the U.S. Twice in that time). I found a New 2nd Gen Wave in the mailbox.. You can't beat that kind of service.
(http://i1252.photobucket.com/albums/hh571/ajones1051/20140419_152154_zpslesgasiv.jpg)
(http://i1252.photobucket.com/albums/hh571/ajones1051/20140419_152701_zps2zvmxkwc.jpg)
I've dealt with the Leatherman Warranty Dept on a few occasions. Their prompt courteous service has never failed to impress me. You just don't find people with this level of professionalism very much anymore.
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Good deal Dale!!! LM does not seem to screw around fixing there tools.
live from Nate's mobile
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All business, they have met or exceeded my expectations every time I have dealt with them.
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Yeah I second that !! Top notch all the way.
Swiss Army knives .
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I agree as well. I will continue to buy and support LM not only because I love their tools but for the reasons stated. Class act CS and response time. Heck they know we need our tools in our hands as fast as possible.
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5 days. ::) I once had them do a warranty swap in 3, shipping both ways. :P
>:D
Glad they did good by you. :cheers:
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5 days. ::) I once had them do a warranty swap in 3, shipping both ways. :P
>:D
Glad they did good by you. :cheers:
Damn 3 days? The postal worker must have his Tennis shoes on.