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LM has a customer for life.

IrishMike · 11 · 1891
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us Offline IrishMike

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LM has a customer for life.
on: July 06, 2010, 06:47:49 PM
Hi all,

I got a Skeletool for my birthday last year and while working on an electrical box, one of the plier-jaws on my tool broke right off.
 
I sent in my precious Skeletool off to LM to see what they would do.

I was saddened though because I knew from reading these forums that "Skele" would probably come back with the combo-edge.  :(

I asked in my warranty note if they could somehow keep the plain edge, that would be great, but I understood if it wasn't possible.

I picked up a Charge TTI on ebay for $60 (gently used) and "broke it in" while I waited to see what LM would do for me.

THIS is what I got back!



My Skele Mark II (I like to think of this guy as my K9 from Dr. Who) is really stiff, but that should wear-in... I'm SO thankful to LM for not only heeding my request, but to put the more expensive material blade was a really nice touch!

Thanks Leatherman!

-Mike

um Offline Mr. Whippy

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Re: LM has a customer for life.
Reply #1 on: July 06, 2010, 07:03:47 PM
IMO,

Leatherman is a top flight company that puts out a high quality product designed and built for work.  Lately, I've been EDC'ing my Skeletool a lot and I am amazed how good this tool is.

ca Offline Chako

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Re: LM has a customer for life.
Reply #2 on: July 06, 2010, 07:05:56 PM
I agree. One of the reasons why I decided to focus on Leathermans when I first started to collect multi-tools.
A little Leatherman information.

Leatherman series articles
Merit Badges Start a thread with photos of at least twelve different colored ALOX models in your collection Start a new thread including a photo of shooting at least two (2) different airguns and at least one (1) photo of target (airguns) Must start a thread with a photo of at least five (5) of your watches Must start a thread showing a photo of at least eight BO tools Must start new thread with photos of multitools (Magazine/Catalogue type photos) Start a new thread showing photos of at least 3 different sporks in use Start a new thread and post a photo of a flashlight as part of your EDC Start a new thread including a photo of shooting at least two (2) different firearms and at least one (1) photo of target (firearms) Start a new thread with a photo of custom or non standard SAK scales in your collection Must put something in order and provide link to the post. Start a new thread and post a picture of fire making kit or fire with a multitool Start a thread with a photo of at least ten OPT's in your collection Start a thread with photos of at least 12 different Juice models in your collection Start a new thread with a photo of at least 5 different Charge models in your collection Start a new thread with photos of a Japanese made PST in your collection Start a thread with photos of at least 5 different MP600 models in your collection Start a thread with photos of at least 1 MTO branded tool in your collection

ca Offline jekostas

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Re: LM has a customer for life.
Reply #3 on: July 06, 2010, 07:24:20 PM
Agreed.  I've tried Sog, I've tried Gerber, I even had a Buck tool for a while, but Leatherman is always the MT that's I've come back to.  Never tried a Swisstool, though.

us Offline IrishMike

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Re: LM has a customer for life.
Reply #4 on: July 06, 2010, 07:38:09 PM
Quote from: jekostas on July 06, 2010, 07:24:20 PM
Agreed.  I've tried Sog, I've tried Gerber, I even had a Buck tool for a while, but Leatherman is always the MT that's I've come back to.  Never tried a Swisstool, though.

My first MT was a Gerber sport 600, used the crap out of it until it was stolen while my wife was borrowing it.

Replaced that with a Gerber suspension... something about it just turns me off, I think it is the ridiculously short blades and heavy weight.

I basically stopped carrying a MT for years after I got the suspenstion, it just sat in my laptop bag... now it lives in the kitchen utility drawer.

Since getting my Skeletool, I bought the bit set which I EDC and picked-up a Charge to fill the gap while Skele was in the shop (and I think it's a Cadillac of MT's).

I also picked-up a Micra so I have a lot of the tools on my keychain that the Skele lacks.

The Skeletool is a great fit for someone who needs a knife, bottle-opener and good screwdriver on their belt.

-Mike

us Offline J-sews

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Re: LM has a customer for life.
Reply #5 on: July 07, 2010, 04:03:35 AM
I'm still packing a Skeletool as my EDC. :tu:
In order to be certain of having the right tool for every job.........one must first acquire a lot of tools

us Offline Poncho65

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Re: LM has a customer for life.
Reply #6 on: July 07, 2010, 04:23:00 AM
 :o They did do you good :D Glad to hear it :tu: I love my PE Skeley as well :cheers:
Merit Badges Post your pocket dump photos then challenge two more members who must post their pocket dump photos within 24hrs for you to get the badge. Must update or add a page on the Multitool.org Multitool Encyclopedia Carry an orange item and post a picture of it everyday for 30 days. Start a thread with a photo of at least ten OPT's in your collection Participate in a challenge by carrying  a Leatherman Pulse or ST200 and post a photo of it  for thirty (30) consecutive days. Start a new thread and post a photo of the Leatherman MiniTool for thirty (30) consecutive days. In this challenge,  carry one(1) Pliers-based or Non-pliers multitool that we always have prejudice against, hate or even fear and post a picture everyday for 30 days Using EDC items randomly selected with a poker hand, post a photo of your EDC or a component of the EDC that got used during the course of the day for 4 weeks (or 30 consecutive days) In the spirit of the Batman utility belt. A 30 day challenge were you have to have at least 2 things clipped to your belt (preferably more). Start a thread and post a picture of your clipped gear each day for 30 days. Participate  in a Challenge thread and post a photo of a Leatherman Skeletool for thirty (30) consecutive days. Only for the 14th year Anniversary Challenge. Post a photo of any gear for thirty (30) consecutive days during the MTo anniversary month. You have one of your pictures in the 2020 calendar or in top three of the calendar poll in any month of the given year. Participate  in a Challenge thread and post a photo of a LM Pocket Survival Tool for thirty (30) consecutive days. Start a new thread and post a photo of the multitool for thirty (30) consecutive days. Start a new thread and post a photo of the LM Crunch  Multitool for fifteen (15) consecutive days. Start a new thread and post a photo of the keychain for thirty (30) consecutive days. Start a new thread and post a photo of the multitool for thirty (30) consecutive days. You have one of your pictures in the 2018 calendar or in top three of the calendar poll in any month of the given year. You have one of your pictures in the 2017 calendar or in top three of the calendar poll in any month of the given year. You have one of your pictures in the 2019 calendar or in top three of the calendar poll in any month of the given year. Start a new thread and post a photo of the multitool for thirty (30) consecutive days.

us Offline Mike 56

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Re: LM has a customer for life.
Reply #7 on: July 07, 2010, 07:25:34 PM
I agree Leatherman customer service and Skeletools are great.
Mike
I think Alcohol, Tabacco and Firearms should be a convenience store, not a government agency. 

Mike
Merit Badges Start a new thread with a photo of custom or non standard SAK scales in your collection

us Offline Mercury

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Re: LM has a customer for life.
Reply #8 on: July 09, 2010, 08:52:11 AM
The service with Leatherman is just awesome.  They always come through for their customers.  I have never had a bad experience with their Customer Service department, and they always send me a brand new tool. (I've had to warranty three tools  :-\ , they were well loved).  As far as I'm concerned, Leatherman and Victorinox will always be my prime choice for carry anywhere.
Sean
Merit Badges Must start a thread with a photo of your EDC watch Start a new thread with photos of your astronomy gear with a multitool Start a thread with photos of at least 1 MTO branded tool in your collection Start a new thread and post a picture of a fish or fishing kit with a multitool Must update or add a page on the Multitool.org Multitool Encyclopedia Start a new thread with a photo showing the Hook in use Start a new thread and post a picture of fire making kit or fire with a multitool Start a new thread and post a photo of a flashlight as part of your EDC

gb Offline Zed

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Re: LM has a customer for life.
Reply #9 on: July 09, 2010, 01:53:43 PM
Ive tried a few MT's now including the swisstool and its still LM for me, everyone has there reasons but i guess for me it was the first MT i owned and looks like it will be the last  :D


paul
Merit Badges Start a new thread and post a photo of any gear for thirty (30) consecutive days during the MTo anniversary month. Start a new thread with photos of your Mora knives in use Start a new thread and post a photo of a flashlight as part of your EDC Must post a step by step pictorial of a knife or multitool modification (scale swap not included)

us Offline Mercury

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Re: LM has a customer for life.
Reply #10 on: July 10, 2010, 07:01:22 PM
Quote from: Zed on July 09, 2010, 01:53:43 PM
Ive tried a few MT's now including the swisstool and its still LM for me, everyone has there reasons but i guess for me it was the first MT i owned and looks like it will be the last  :D


paul

All I own are LM's and SAK's at the moment, but I'm sure a gerber octane will add itself someday. 
Sean
Merit Badges Must start a thread with a photo of your EDC watch Start a new thread with photos of your astronomy gear with a multitool Start a thread with photos of at least 1 MTO branded tool in your collection Start a new thread and post a picture of a fish or fishing kit with a multitool Must update or add a page on the Multitool.org Multitool Encyclopedia Start a new thread with a photo showing the Hook in use Start a new thread and post a picture of fire making kit or fire with a multitool Start a new thread and post a photo of a flashlight as part of your EDC

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