Problem with Gad-Zooks

Jimny · **on:** September 23, 2010, 02:58:30 PM

Hello everyone. First sorry for the language, I use a translator for me is difficult to explain the problem.
I placed an order for 3 multitools Leatherman to gad-zooks.com and I paid immediately with paypal and money were taken.It 'comes the order confirmation email with the summary.

Gad Zooks Items
   1 Leatherman Military BLACK Blast Knife w/Nylon @ $48.60 = $48.60
   1 Leatherman Military Black Surge w/nylon shth 831026 @ $81.48 = $81.48
   1 Leatherman Vista Hunting Pruners 830588 Camo Sheath @ $45.60 = $45.60

Sub-Total: $175.68
Discount: ($10.00)
Shipping: $12.00 (USPS Express Mail International)
Sales Tax: $0.00
Gad Zooks Total: $177.68
Store Credit: -$0.00
TOTAL DUE: $177.68

Eier came the email with their order shipped ............. look at the difference:

1 Leatherman Military BLACK Blast Knife w/Nylon
   @ $48.60 = $48.60

   1 Leatherman Military Black Surge w/nylon shth 831026
   @ $81.48 = $81.48

Sub-Total: $130.08
Shipping: $44.50 (USPS Express Mail International)
Sales Tax: $0.00
Invoice Total: $164.58
Store Credit: -$0.00
TOTAL DUE: $164.58

There are three problems:

-) Leatherman Vista non shipped
-) Shipping price increased from $12 to $44,50 !!!!!!!!!!
-) have held about $ 13 difference in price

I wrote to gad-Zook:

i, there is a problem. This is my order:

Gad Zooks Items
   1 Leatherman Military BLACK Blast Knife w/Nylon @ $48.60 = $48.60
   1 Leatherman Military Black Surge w/nylon shth 831026 @ $81.48 = $81.48
   1 Leatherman Vista Hunting Pruners 830588 Camo Sheath @ $45.60 = $45.60

Sub-Total: $175.68
Discount: ($10.00)
Shipping: $12.00 (USPS Express Mail International)

You have shipped only 2 multitools but I have ordered 3 multitools. I have a copy of you order confirmation and paypal payment.
Please you send the correct order.
Please let me know.

they said

I am very sorry. We no longer have any of the Vista hunting pruners in stock so we had to cancel that item. I am sorry about any inconvenience this may cause. This model was discontinued so we are not able to get any more.

Best regards,
Lindsey Weaver
gad-zooks.com

I wrote to gad-Zook:

Hi,
ok but you refound the Vista pricing ( $ 45,60) or replace with a other multitool. I need the Victorinox SwissTool Black Anodized ( $ 64,47) and I pay the $ 18,87 for the price difference.
Please let me know.

They have not responded more.........

I ask you if you can advise me on how to.I would explain to gad-zooks the problem but I can not call because I do not speak their language.I think it is right that reimburse the price difference that took. I do not know if it was a problem with their shipping price but I paid what I was asked. Priced at $ 12 I made the order at 44.50 but I never made any order.

I can go the U.S. Embassy which is near my house but I would solve the problem peacefully

Andreas · **Reply #1 on:** September 23, 2010, 03:05:04 PM

Gad-zooks is a hot topic at the moment: http://forum.multitool.org/index.php/topic,22879.0.html

sawman · **Reply #2 on:** September 23, 2010, 03:07:33 PM

Max, I sent you a private message regarding this. I will help in any way I can.

Jimny · **Reply #3 on:** September 23, 2010, 03:12:03 PM

Thank you Steve, I send you a email with the documents.

sawman · **Reply #4 on:** September 23, 2010, 03:17:21 PM

Cool, and we will work on either a refund or a bo Swisstool and I will try to locate a Vista for you from somewhere.

Jimny · **Reply #5 on:** September 23, 2010, 03:20:49 PM

Perfect, thanks a lot Steve, you're a great friend

I have sent you the mail.

Max

Grant Lamontagne · **Reply #6 on:** September 23, 2010, 03:42:19 PM

Since this is more of a Feedback issue, I'm going to move it to the Feedback Forum.

Def

Fisting_Chili · **Reply #7 on:** September 23, 2010, 04:30:15 PM

Quote from: sawman on September 23, 2010, 03:17:21 PM

Cool, and we will work on either a refund or a bo Swisstool and I will try to locate a Vista for you from somewhere.

+1

EZ822 · **Reply #8 on:** September 23, 2010, 11:24:22 PM

Gad-zooks has been a very reliable seller in the past. I've ordered a few items from them in the past without incident. I was considering buying a Freestyle and PS4 from them. Now I might have to reconsider after reading about these latest problems.

sawman · **Reply #9 on:** September 23, 2010, 11:26:10 PM

Quote from: EZ822 on September 23, 2010, 11:24:22 PM

Gad-zooks has been a very reliable seller in the past. I've ordered a few items from them in the past without incident. I was considering buying a Freestyle and PS4 from them. Now I might have to reconsider after reading about these latest problems.

Good idea. I wouldn't recommend dealing with them right now, they don't seem to have their $#*! together...

Jimny · **Reply #10 on:** September 24, 2010, 08:05:31 PM

I have a news:

Ok, that would be great for us to send the Black SwissTool instead. Please just send $18.87 via Paypal to support@gad-zooks.com and I will send the tool out right away. I am very sorry about the trouble.

Best regards,
Lindsey Weaver

I have sended a very fast payment

I hope the problem will be resolved soon.............and it is only thanks to Steve.

Turnstone · **Reply #11 on:** September 24, 2010, 08:55:31 PM

Sounds good, I hope you will receive your new tool soon!!!

AHB · **Reply #12 on:** September 24, 2010, 08:57:12 PM

Hopefully all ends well..

Keep us posted..

Jimny · **Reply #13 on:** September 27, 2010, 06:30:43 PM

I wrote to them many times to have paid, but they have not responded. This purchase is me getting nervous

sawman · **Reply #14 on:** September 27, 2010, 06:34:21 PM

Quote from: Jimny on September 27, 2010, 06:30:43 PM

I wrote to them many times to have paid, but they have not responded. This purchase is me getting nervous

From reading the email you forwarded me from Gad-Zooks, if you paid them the difference, it should be on it's way to you.

Jimny · **Reply #15 on:** September 27, 2010, 06:49:26 PM

Yes Steve, I paid the difference but order on their site has not changed. I think it's fair to have an email confirmation of the change. They sent me the tracking of two multi-purpose ........ now the shipment should be changed, the weight is increased. The thing that makes me angry is that they are unwilling to respond to email if not a few times.

sawman · **Reply #16 on:** September 27, 2010, 06:58:19 PM

Their customer service is not good right now. I would give them some more time to respond to your emails and if they don't we will contact them again.

sawman · **Reply #17 on:** September 28, 2010, 05:56:02 PM

An update: Lindsey at Gad-Zooks has been pretty good at responding to my emails and has offered to make things right by sending Max his item and crediting him the overage in shipping from the last order towards International Express on this shipping. As far as I can tell, their problem is lack of manpower right now and they're not able to ship the items timely enough. Max, please update us as your items arrive so we'll know how this all works out.

MultiMat · **Reply #18 on:** September 28, 2010, 06:42:31 PM

Nice work Sawman

on the mediating buddy.

Hope it works out for you Max.

AHB · **Reply #19 on:** September 28, 2010, 07:00:33 PM

Good work Sawman..

Keep us posted..

Jimny · **Reply #20 on:** September 28, 2010, 08:48:20 PM

Thank you again to Steve for his great help .

Today the firs packge ( Surge & Blast ) left the Usa for Italy. I now expect the number of the second shipping from Gad-Zooks.
I hope that it will be resolved for the good.

Jimny · **Reply #21 on:** September 30, 2010, 06:15:19 PM

After numerous emails (the same email.....):
Hi ,
I have carried out the payment with Paypal . Please send me the tracking of the shipment when you can.Steve explained to me that you will solve the problem.

Thank you in advance.

Gad Zooks:

No problem, I will send that out right away. You should get an automatic email with tracking information in the next 24 hours.

Best regards,
Lindsey Weaver
gad-zooks.com

Chako · **Reply #22 on:** September 30, 2010, 06:22:12 PM

I still haven't received my package from them yet either.

Andreas · **Reply #23 on:** September 30, 2010, 06:23:34 PM

I haven't gotten mine either. If it's not here tomorrow I'm emailing them asking for a refund, otherwise I'm filing a complain with paypal

Chako · **Reply #24 on:** September 30, 2010, 06:35:24 PM

I just sent them an email...my first contact after the sales. I noted that the eBay question area for the sales now says they received my payment September 26, and not August 27.

parmenides · **Reply #25 on:** September 30, 2010, 07:22:37 PM

Gadzooks!

I think I see a verb forming here - as in "Ouch! You've been 'zooks'd!"

I hope you guys get some resolution soon. It is frustrating, for sure.

parmenides · **Reply #26 on:** September 30, 2010, 07:27:58 PM

One bit of advice is that you may want to request a refund on shipping if you feel that they are not holding up their end of the bargain. I did so (their shipping is not inexpensive) and they credited me immediately.

DaveK · **Reply #27 on:** September 30, 2010, 11:50:49 PM

Lindsey is clearly having some issues at the moment, but she will sort it out. I'm sure of that.

Jimny · **Reply #28 on:** October 01, 2010, 01:20:10 PM

I hope so. I have not received the email with the tracking..........

Andreas · **Reply #29 on:** October 01, 2010, 01:50:50 PM

I just sent them an ultimatum. If my S4 doesn't arrive by tuesday (which is when all packages that arrived in-country from friday-monday arrives here) I want a refund. That's about 3 times as long as packages normally take to get here, or twice as long as slow ones do. I seriously doubt they sent a replacement in the first place, so I'm not h0olding my breath. I sympathize with their problems, but it's not right for us as paying customers to pay the price for their problems.

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