WARNING! Don't buy from Lummi

[jalbam]

Was I ripped off by Lummi? They lied me many times and I lost my money. I am still waiting for my items.

More than 1 year waiting, reading and answering their lies, and last time they didn't even reply my last email!

This is a copy of our E-Mails sent to each other:

 

 

[5th of March of 2010] *** This was my order:

Description:10180 Cell Wee NS/Ti, Item no:

Unit price:5.00 GBP

Qty:1

Amount: GBP

Description:Wee SS, Item no: , lumens Choice: 100

Unit price:49.00 GBP

Qty:1

Amount: GBP

Subtotal :  GBP

Postage and packing: 5.00 GBP

Total: 59.00 GBP

Payment: 59.00 GBP

 

 
[8th of March of 2010] *** Then I received this E-Mail:

Hello,

Thank you for your order.

Please allow 10-15 days for your order to be assembled & be dispatched.

Thank you in advance for your patience.

I will email your conformation once shipped. Kind Regards Rob @ http://www.Lummi.co.uk

 

 

[8th of March of 2010] *** So I replied:

Hi,

You're welcome, thanks to you.

I am looking forward it!

Kisses,

 Joan.

 

 

[13th of April of 2010] *** I didn't receive my order and not even a single email notification, so I wrote again:

Hello,

Please let me know if you have already sent me the order. I am looking forward it.

Thank you in advance,

 Joan.

 

 

[13th of April of 2010] *** He replied me:

Hello Joan,

Again I am sorry for the delay.

There have been a few set backs & I am trying to clear these back orders.

If you could just allow me some further time I will get your order sent to you as quick as possible.

I will aim for the next two weeks.

Kind Regards

Rob @ http://www.Lummi.co.uk

 

 

[13th of April of 2010] *** So I replied him:

Hello Rob,

Oh ok don't worry I was just wondering about what happened because you told me about 20-15, but it's alright. I am sorry to be so impatient hehehe.

Thanks for you reply.

Cheers,

 Joan

 

 

[3rd of July of 2010] *** Again, no order received and not E-Mail notification either. I wrote:

Hello Rob,

Have you already sent my order? I am afraid I didn't receive anything yet.

You asked me to wait 10-15 days and it has already been almost four months since that.

I saw you have stock and sending orders here http://www.candlepowerforums.com/vb/showthread.php?t=273006 (also http://www.candlepowerforums.com/vb/showthread.php?t=180135 and http://lummiblog.blogspot.com/2010/06/getting-on-top-of-back-orders.html).

Thanks in advance.

Kind regards,

 Joan

 

 

[5th of July of 2010] *** He replied me:

Hello Joan,

Time sure flies. Again I am sorry for the longer than expected wait.

Progress is being made to get your order to you & hopefully if you can give me some more time your order will be sent to you.

All has been slower than I had anticipated but during the next couple of weeks more components will be on hand to complete your order.

Thank you for the time so far.

Kind Regards

Rob @ http://www.Lummi.co.uk

 

 

[25th of February of 2011] *** I didn't receive anything again, not even information, so I wrote:

Hello Rob,

I placed my order almost 1 year ago, but I have not received it yet.

Could you send it to me, please?

Thanks.

Kind regards,

 Joan

 

 

[21st of March of 2011] *** I am still waiting for his answer. My email has not even replied. I don't have any of my items which I ordered and paid. I don't have my money. I lost my money and my time. I have been lied. I have been ignored. I am sorry about my English, I am from Spain. What can I do now, more than one year later? I hope my experience helps other people who are still wondering about buying or not from Lummi. I can't recommend them at all. And I am not the unique one with this kind of experience dealing with them!

[Mr. Whippy]

I really wanted a RAW light, but saw your's and others' similar stories.  Beautiful lights, horrible business practices.  So I passed.

I finally picked one up (RAW NS) in the aftermarket (here in fact).  It is an amazing little light, but I don't think Rob has the business side figured out---at all.

[M.TEX]

 Wow .... Rob was very good with his orders and stuff when I got my lights from
 him...well many years back and "maybe" not too many customers to take care...
 I hope you get your light. they are very nice little toys...
 I wish one day do business with him again and I hope things get better with his business
 that isn't nice...

[PyroJames]

Thanks for the heads-up, jalbam. 

[AHB]

Thanks for the heads-up, jalbam. 

+1 

[Black Rose]

Sadly that story has been repeated numerous times on CPF over the last year or so.

[jalbam]

Yes, that's true But there are still some people who order from Lummi.

[jalbam]

Hello again,

For those who are, sadly, in the same situation as me and still waiting for an order from Lummi by Rob Cheetham (aka Orb) I have created a new thread on the sub-forum specially dedicated to Lummi company that exists on the CandlePowerForums.

I think it will be very useful for all of us, the victims, to be together in contact though a same thread and having in mind how much money is involved in this case. Maybe this can help us to get back part of our money spent (never our time, sadly, neither other money spent with advocates or others).

Here is the thread: http://www.candlepowerforums.com/vb/showthread.php?315471-List-of-orders-pending

Thank you very much.

[Mr. Whippy]

I think it's a noble idea.  I hope it helps you and others get their money back or their lights in hand.

Sadly, I don't hold out a lot of hope.  Great lights (I bought one on the second hand market), but Lummi just can't get the business end right.  He should do what a lot of the custom knife makers do:  Don't accept money until the product is ready to deliver.

Good luck with this.

[cerbera147]

Surely this comes down to fraud and should be reported to authorities.

This guy has taken people's money in return for a product that was never received 

If this was my money I'd be actively trying to recover my losses. His address is listed on his site. I'd get one the UK guys who lost money to pay him a visit. It's difficult to hide in the internet age 
http://www.lummi.co.uk/Contact_Lummi.html

Did you pay with Paypal? Surely you're covered with them. If Paypal cut him free he'll struggle to con any more people 

[Fisting_Chili]

Surely this comes down to fraud and should be reported to authorities.

This guy has taken people's money in return for a product that was never received 

If this was my money I'd be actively trying to recover my losses. His address is listed on his site. I'd get one the UK guys who lost money to pay him a visit. It's difficult to hide in the internet age 
http://www.lummi.co.uk/Contact_Lummi.html

Did you pay with Paypal? Surely you're covered with them. If Paypal cut him free he'll struggle to con any more people 

Not sure, but do you have any type of regulators, like the USA's Better Business Bureau that this guy can be reported to?  Anyone with this bad of business practices should simply not be in business.

[cerbera147]

Not sure how it would work as the OP is in Spain and the fraudster is in the UK but there is plenty of information here.

http://www.direct.gov.uk/en/Governmentcitizensandrights/Consumerrights/index.htm

http://www.actionfraud.org.uk/node/252

[Gareth]

If the buyer was in the UK I'd (sadly) be looking at making a small claim.   As you say Dan the company can't just take people's money and not then supply anything.

http://www.hmcourts-service.gov.uk/infoabout/claims/index.htm

[Essexman]

jalbam - would it be possible for you to speak to Rob on the phone? Or asking someone to speak to him for you?

I'm just trying to think of some way of helping you get your order, or your money back.