I had the same problem on the "my first Victorinox" from my oldest son, went back to the store with it and after a loooooooong time (about 3 months) and a lot of phone calls got a new one in return. Victorinox customer service is very poor (to say the least) in my country ... You can read about it here .
Quote from: Top-Gear-24 on August 31, 2012, 01:58:30 PMI had the same problem on the "my first Victorinox" from my oldest son, went back to the store with it and after a loooooooong time (about 3 months) and a lot of phone calls got a new one in return. Victorinox customer service is very poor (to say the least) in my country ... You can read about it here .Considering I ordered mine online (from amazon.de) I'd rather not send it back in. I wonder if it'd be ok to try and bend the saw ever so slightly?
I just got my new OHO Forester (no pics right now, I'm at work still ) and I've noticed an issue with it.When I close the saw it sometimes get caught on the outside liner to the point that it won't close all the way down. It's already made some visible scratches in the outside liner.Has anyone seen this behavior before? I'm considering trying to just bend the saw blade a tiny bit towards the main blade, that should stop it from snagging, but I figured I'd check with the gurus first. I'll try to get some pictures up if needed when I get home from work tonight.
Quote from: Northern Geek on August 31, 2012, 01:41:33 PMI just got my new OHO Forester (no pics right now, I'm at work still ) and I've noticed an issue with it.When I close the saw it sometimes get caught on the outside liner to the point that it won't close all the way down. It's already made some visible scratches in the outside liner.Has anyone seen this behavior before? I'm considering trying to just bend the saw blade a tiny bit towards the main blade, that should stop it from snagging, but I figured I'd check with the gurus first. I'll try to get some pictures up if needed when I get home from work tonight.I have the same thing with a ONE HAND MASTER RT and i went back to the store in the same day. They replaced it with a new one in a few minutes, no questions asked.
I fixed the saw by just holding on to the handle and pressing the saw blade towards the edge of a table.. now it closes perfeclty Anyone know the point of the small bumps on the liner by the main blade btw? The two "speed bumps" that you notice when opening them.
I heard of Victorinox service being excellent.Was the store a Vic store or a other store?
Just thought I'd share a pic of the newcomer with the rest of the family. As you can probably see it's a SwissTool, Compact, Climber, the odd Deluxe Climber, Handyman and the new Forester.Shot with an iPhone so sorry about the fuzzyness and so on.
Cheers mate I'm really trying to stick to ones I think I'd actually carry.. but.. there will probably be a few that I just can't avoid in the future.