Letter from Leatherman

Viking · **on:** March 03, 2008, 08:05:49 PM

So, I get today's mail and there was a envelope from Leatherman, but the thing is, there's nothing in it. The letter is open. It's like someone either took it out, or it fell out.

The thing is, I have no idea how they got my address. I've never written them anything. This is totally out of the blue.

I wonder what was in it?

cryptrick · **Reply #1 on:** March 03, 2008, 08:10:03 PM

Hmmm, seems odd

Have you used their warranty service lately, or in the past for that matter? Or it could be that you signed up to there email updates about products and they are actually sending you some adverts/brochures.

Benner · **Reply #2 on:** March 03, 2008, 08:42:13 PM

Anyone else here get one?

prime77 · **Reply #3 on:** March 03, 2008, 09:59:15 PM

Quote from: Viking on March 03, 2008, 08:05:49 PM

So, I get today's mail and there was a envelope from Leatherman, but the thing is, there's nothing in it. The letter is open. It's like someone either took it out, or it fell out.

The thing is, I have no idea how they got my address. I've never written them anything. This is totally out of the blue.

I wonder what was in it?

Was it a big yellow envelope? I got a 2008 product catalog from them. Maybe someone took yours.

E. Danny · **Reply #4 on:** March 03, 2008, 10:37:24 PM

I want a product catalog. Where do I sigh up? I signed up for their online newsletter, but nothing cool like a catalog.

Spoonrobot · **Reply #5 on:** March 03, 2008, 10:45:28 PM

Quote from: E. Danny on March 03, 2008, 10:37:24 PM

I want a product catalog. Where do I sigh up? I signed up for their online newsletter, but nothing cool like a catalog.

Send them an email with your address titled "Catalog Request". They won't send you a reply back but in a few weeks a catalog will show up.

This also works with ToolLogic and SOG for physical catalogs. Victorinox, Wenger, and Gerber will reply with a PDF catalog.

appletree_man · **Reply #6 on:** March 03, 2008, 10:51:09 PM

How long does it take Leatherman to answer general tool enquiries ? I emailed them a couple of weeks back but haven't heard anything yet

Mike, Lord of the Spammers! · **Reply #7 on:** March 03, 2008, 10:51:37 PM

Quote from: appletree_man on March 03, 2008, 10:51:09 PM

How long does it take Leatherman to answer general tool enquiries ? I emailed them a couple of weeks back but haven't heard anything yet

time to fire of another email mate

Spoonrobot · **Reply #8 on:** March 03, 2008, 10:52:47 PM

Yup, send again.

I have always received a reply within 2 business days when I sent a general inquiry.

appletree_man · **Reply #9 on:** March 03, 2008, 11:33:32 PM

I've sent another

Grant Lamontagne · **Reply #10 on:** March 03, 2008, 11:36:52 PM

Isn't an empty envelope one of those Mafia things? I'd get a remote car starter installed if I were you...

Def

appletree_man · **Reply #11 on:** March 04, 2008, 12:14:00 AM

Horse head on the pillow next

Grant Lamontagne · **Reply #12 on:** March 04, 2008, 12:19:58 AM

Sawed off with a limited edition Wave of course!

Def

Viking · **Reply #13 on:** March 04, 2008, 12:48:24 AM

It's just a regular size white envelope - letter size. I don't know how they got my address. The only thing I can think of is they got it from when my wife bought my Skeletool from Amazon. But why would they give Leatherman my address??

Spoonrobot · **Reply #14 on:** March 04, 2008, 01:42:18 AM

Multi-tool mafia; the most logical explanation.

Dibs on your tools.

Leatherman123 · **Reply #15 on:** March 06, 2008, 01:09:53 AM

Give LM a call!

geoemt · **Reply #16 on:** March 06, 2008, 01:15:37 AM

Quote from: Spoonrobot on March 03, 2008, 10:45:28 PM

Quote from: E. Danny on March 03, 2008, 10:37:24 PM
I want a product catalog. Where do I sigh up? I signed up for their online newsletter, but nothing cool like a catalog.

Send them an email with your address titled "Catalog Request". They won't send you a reply back but in a few weeks a catalog will show up.

This also works with ToolLogic and SOG for physical catalogs. Victorinox, Wenger, and Gerber will reply with a PDF catalog.

Sent the request for it yesterday (mktg@leatherman.com) and got this message today:

Thank you for contacting Leatherman Tool Group, Inc. I would be happy to send you a catalog of our products. A catalog will go out in the mail today.

Sincerely,

Kerry Jensen
Customer Service
Leatherman Tool Group, Inc.

Thanks Spoonrobot for the idea.

Spoonrobot · **Reply #17 on:** March 06, 2008, 01:23:23 AM

Quote from: geoemt on March 06, 2008, 01:15:37 AM

Thanks Spoonrobot for the idea.

You're welcome!

I'm not sure if this has been a standard thing over the years. Until 2008 I've never heard of anyone other than dealers getting a Leatherman catalog. If I had known it was that easy I would have started requesting one years ago.

appletree_man · **Reply #18 on:** March 06, 2008, 01:30:45 AM

Why doesn't Leatherman like me ?

They haven't answered my second email yet

Spoonrobot · **Reply #19 on:** March 06, 2008, 01:51:43 AM

Quote from: appletree_man on March 06, 2008, 01:30:45 AM

Why doesn't Leatherman like me ? They haven't answered my second email yet

It might be getting dinged by thier spam system. If you have another email you might want to try that one, I've used both Hotmail and Gmail to good effect when emailing Leatherman.

I can forward your email through my Gmail account if you want.

thebullfrog · **Reply #20 on:** March 06, 2008, 07:05:46 AM

Or perhaps their reply is getting dinged by your spam filter. I've had that happen before.

Grant Lamontagne · **Reply #21 on:** March 06, 2008, 01:31:04 PM

Or maybe it was those things you said about them when you got drunk at the last company picnic. They were very hurtful you know!

I have the latest brochure- I'll scan it and post it shortly for folks who want to look at it.

Def

appletree_man · **Reply #22 on:** March 06, 2008, 06:45:58 PM

I didn't mean to punch Tim Leatherman, honest I didn't

but after what he said about my SAK......

I use Gmail, and my spam filter is turned off

E. Danny · **Reply #23 on:** March 08, 2008, 09:22:00 PM

I sent LM a mail asking to send me a catalog. I didn't get a reply back, but a got a catalog today.

Out of 39 featured tools, I only got 7! I got a lot of work to do.

appletree_man · **Reply #24 on:** July 27, 2008, 01:42:41 PM

Quote from: appletree_man on March 03, 2008, 10:51:09 PM

How long does it take Leatherman to answer general tool enquiries ? I emailed them a couple of weeks back but haven't heard anything yet

3 emails since May, they never did answer me. That's pretty bad

BIG-TARGET · **Reply #25 on:** July 27, 2008, 01:47:08 PM

Quote from: appletree_man on March 04, 2008, 12:14:00 AM

Horse head on the pillow next

Or a dead fish wrapped in TOMORROW's newspaper.

The east coast mob has that kind of infrastructure

Mike, Lord of the Spammers! · **Reply #26 on:** July 27, 2008, 02:10:42 PM

Quote from: appletree_man on July 27, 2008, 01:42:41 PM

Quote from: appletree_man on March 03, 2008, 10:51:09 PM
How long does it take Leatherman to answer general tool enquiries ? I emailed them a couple of weeks back but haven't heard anything yet

3 emails since May, they never did answer me. That's pretty bad

That's pretty poor mate

Are you emailing the brit importers or the US one